Citizens Financial Services, Inc. · NASDAQ:CZFS

Citizens Financial Services — Investor Presentation (April 2021)

20 slides from Citizens Financial Services's investor presentation, Apr 26, 2021

  1. Slide 1: Navigating The Storm 2020

    192165 5974150 0113186 838484 24815756 Navigating The Storm 2020

  2. Slide 2: How Well Has Your Bank Responded to COVID?

    HOW WELL HAS YOUR BANK RESPONDED TO COVID? YOUR CUSTOMERS WEIGH IN. Top Pandemic Performers in Each State

  3. Slide 3: 2020 Financial Performance

    .< 2020 Financial Performance

  4. Slide 4: Efficiency Ratio History

    Efficiency Ratio History Finished in the 100th percentile compared to the CZFS peer group for 2020

  5. Slide 5: Return on Equity History

    Return on Equity History Finished in the 100th percentile compared to the CZFS peer group for 2020

  6. Slide 6: Return on Assets History

    Return on Assets History Finished in the 100th percentile compared to the CZFS peer group for 2020

  7. Slide 7: Total Asset Growth Since 2000

    Source: S&P Global Market Intelligence Total Asset Growth Since 2000 ($000) History of Successful Growth Since 2000

  8. Slide 8: Cash Dividends Paid History

    Cash Dividends Paid History 1% stock dividend paid in 2016, 2018, 2019 & 2020, and a 5% stock dividend paid in 2017

  9. Slide 9: 2020 Stock Chart: Citizens Financial Services vs. Peers

    2020 Stock Chart | Citizens Financial Services, Inc. vs. Peers 1250 (12.50) (25.00) (37.50) (50.00) (50.00) ao” gan0”awa0”'waze”awa0"” wae” 7ia0"”” wazo”wiz0"” orzo” ano” tanao a0 = OTCPK:C2FS:-4.54% | — SNLU.S. Banks, from $16 to $5B in Assets: -14.67% — Peer Group Average: -20.61%

  10. Slide 10: Track Record of Value Creation

    Track Record of Value Creation Note: Pre-COVID time period determined as prior to March 1, 2020Note: Market data as of market close on March 28, 2021Source: S&P Global Market Intelligence Under Current Management.. Randy & Mick Took Leadership Roles 1H’2004 Total Return Under Current Leadership: 487

  11. Slide 11: TBV/Share & EPS Growth, Dividend History

    Source: S&P Global Market Intelligence TBV/Share & EPS Growth Dividend History Annual Dividend/Share Stock Dividend 1.0% 1.0% 5.0% 1.0% 1.0% 5.0% (1) 1.0%

  12. Slide 12: Current Company Snapshot (12/31/2020)

    Current Company Snapshot (12/31/2020) Overview & Trading Information Financial Highlights About Citizens Financial Services, Inc. Assets: $1,891M Deposits: $1,588M Loans: $1,405M Consolidated TCE/TA: 8.7% Bank Leverage Ratio: 8.8% Loan Loss Reserves / Loans: 1.1% MRQ LTM Net Income: $7.2 million $25

  13. Slide 13: Top Most Active Great Lakes OTC Banks / Top Pick

    Top 30 Most Active Great Lakes OTC Banks, December 2020 (STIFEL) | ison tarda Bank cop. forcox us. Premi ee ee wage | aaesess | (raz2230) as | ssooare | aosase 1286 oe Top Pick: (Boenning and Scattergood) Citizens Financial Services, Inc. (CZFS) $1.8 Billion Assets | $220 Million Market Cap as of De

  14. Slide 14: 2020 Strategic Initiatives

    .< 2020 Strategic Initiatives

  15. Slide 15: COVID Task Force

    COVID Task Force Designed to:Protect our EMPLOYEES.Protect our CUSTOMERS.Keep our COMPANY strong.

  16. Slide 16: We Grew Our Organization / We Fought COVID

    We Grew Our Organization | | We Were a Lending ‘We Fought COVID! Machine! + MidCoast Community Bancorp ne, + Instituted safety measures to headquartered in Delaware, became FCCB Lenders protect customers and staff while FCCB adding 3 offices and $236 refinanced 460 safety keping lobbies open. milion

  17. Slide 17: Years of Service

    YEARS OF SERVICE 10 eave) OF GB 20 Ew OF G23 30 YEARS Ga avid) ce * Karen Watson * Kiera Carneiro '* Shandi Rockwell ‘* Samantha Andrews Jarrod Burd Tracey Nudd Jim Rovito * Zach Smith = Molly Christman —————__ _ ‘+ Samantha Roupp + Ashley Petrowski ‘ Jayanna Cavanaugh Teeter + Erin Cole * Danielle

  18. Slide 18: 2021 and Beyond

    A 2021 and Beyond

  19. Slide 19: Strategic Tenets

    19 4 Strategic Tenets Community – actively supporting the well-being of communities Customer Expectations – exceeding them at every point of contact Financial Performance – to produce exceptional shareholder value Growth – achieved throughrelationship and geographic expansion

  20. Slide 20: Thank you

    FIRST CITIZENS COMMUNITY BANK Thank you

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