Slide 1: Not contractual; for information purposes only as of June 2015
The following slides are not contractual in nature and are for information purposes only as of June 2015. 1 ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 2: Corrective Action Webinar: Command Media Expectations
Corrective Action Webinar Lesson 1 - Corrective Action: Command Media Expectations 2 ©2015, Lockheed Martin Corporation. All Rights Reserved.
Slide 3: Overview
Overview • Introduction • Reference Documents • AS9100 • Corrective Action and Quality • QX • AC 2018 • Frequently Asked Questions • Summary 3
Slide 4: Introduction
Introduction • Corrective Action Requests (CARs) are a vital part of continuous process improvement – Formally request “Corrective Action”, defined by ISO 9000 as action to remove the cause of a nonconformity • CARs perform several functions within Lockheed Martin and Supplier Quality Management – C
Slide 5: Normative References
Normative References • ISO 9001:2008 – Quality Management Systems - Requirements – Basic outline for a Quality Management System – Wholly incorporated into AS9100 • ISO 9000:2005 – Quality Management Systems – Fundamentals and Vocabulary – Vocabulary and explanation of ISO 9001 – Indispensable for a
Slide 6: Corrective Action in AS9100
Corrective Action in AS9100 SAE AS9100C, 8.5.2 Corrective Action The organization shall take action to eliminate the causes of nonconformities…A documented procedure shall be established to define requirements for a) reviewing nonconformities (including customer complaints), b) determining the cause
Slide 7: Corrective Action in AS9100
Corrective Action in AS9100 SAE AS9100C, 8.2.1, Customer Satisfaction As one of the measurements…the organization shall monitor information relating to customer perception as to whether the organization has met customer requirements. The methods for obtaining and using this information shall be dete
Slide 8: Corrective Action and Quality
Corrective Action and Quality • AS9100 and ISO 9001 present a structured process – Define the problem – Determine action to take – Review actions for effectiveness – Make changes as needed ACT PLAN Shewhart Cycle / Deming Cycle / Plan Do Check Act (PDCA) Cycle CHECK DO 8
Slide 9: Corrective Action in QX
Corrective Action in QX • QX requires AS9100 Certification, so 8.2.1 applies to suppliers, with Lockheed Martin (and typically DCMA) as customers • Additionally QX requires CAR response directly: Clause QX, Section 2.2, Corrective Action, Preventive Action, Request and Reporting: Seller shall: d. pr
Slide 10: Aero Code 2018
Aero Code 2018 • AeroCode 2018, Section 3.B.1, Issue 25, 8/6/13, authorizes and directs SQM to issue CARs to suppliers based on: – Supplier responsible issue affects Safety of Flight (SOF) – Nonconformance is repetitive as defined in AC-3031 [ Per AC 3031, Issue 42, 14 Aug 13, more than once in a 90
Slide 11: Frequently Asked Questions
Frequently Asked Questions • Are CAR’s required with an SDL? – Not always. Per AC 6130. 9/3/13, “Issue Corrective Action Request (CAR), as applicable, in accordance with AC-2018, Supplier Approval and Control, to formalize validation of Corrective Action Plan (CAP).” The SDL itself does not drive th
Slide 12: Summary
Summary • Introduction • Normative Documents – AS9100, ISO 9000, ISO 9001 • AS9100 – Corrective action is required in an aerospace QMS • Corrective Action and Quality – Corrective Action is a subset of Continuous Improvement, and follows the PDCA process • QX – Flows requirements down to every sub-t
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