Quest Diagnostics Incorporated · NYSE:DGX
Quest Diagnostics — Investor Day (November 2014)
8 slides from Quest Diagnostics's investor day presentation, Nov 5, 2014
Slide 1: Accelerating Growth
Accelerating Growth Everett Cunningham Senior Vice President, Commercial November 5th, 2014
Slide 2: Safe Harbor Disclosure
| 2 Safe Harbor Disclosure The statements in this presentation which are not historical facts may be forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date that they are made and which reflect management’s current
Slide 3: The Commercial Organization has Come a Long Way in 2 Years
| 3 The Commercial Organization has Come a Long Way in 2 Years INVESTOR 2014 D A Y 1 Unified Sales Team • Attracting talent • Reduced turnover • Enhanced growth culture
Slide 4: One Sales Organization, Focused on Local Customers Needs
| 4 Keys to Success One Sales Organization, Focused on Local Customers Needs #1 All Healthcare is Local… 8 regional leaders 108 aligned districts • Sales Director/GM • Specialty Rep Focus • Clinical Franchise Solutions • Customer & Market Focused National and local payer partnerships Improved execut
Slide 5: Discipline around Processes, Tools and Measurement
| 5 Keys to Success Discipline around Processes, Tools and Measurement #2 Tools to Drive Effectiveness… Targeting high value opportunities Increase call frequency & impact Manage account relationships Enable call-point coordination Align field force with clinical franchises Manage performance
Slide 6: Focus on Talent Acquisition, Growth & Retention
| 6 Keys to Success Focus on Talent Acquisition, Growth & Retention #3 A Winning Team… National Sales Meeting/Training Sustained training through online process Focus on specialty opportunities Integrity selling – single customer-focused methodology Performance driven culture
Slide 7: Engaging in the Market
Engaging in the Market Texas Children’s Hospital”
Slide 8: Key Takeaways
| 8 Key Takeaways Focus on Growing Esoteric Lab Professional Services Superior Customer Experience The Commercial organization has come a long way in 2 years One sales organization: better led, staffed, equipped, trained, and motivated Resources being deployed against the best growth opportunities T