Firstsource Solutions Limited · NSE:FSL
Firstsource Solutions — RPSG Virtual Investor Conference 2021
17 slides from Firstsource Solutions's conference presentation, Nov 22, 2021
Slide 1: Cover letter: Presentation for Schedule of Investors' Conference
22nd November 2021 To: National Stock Exchange of BSE Limited (Scrip Code: India Limited (Scrip Code: FSL) 532809) Exchange Plaza, Phiroze Jeejeebhoy Towers, Plot no. C/1, G Block, Dalal Street, Bandra-Kurla Complex Mumbai - 400 001 Bandra (East), Mumbai - 400 051 Dear Madam/ Sir, Sub: Presentation
Slide 2: Corporate Overview: Partnering with World's Leading Brands
CORPORATE OVERVIEW Partnering with World’s Leading Brands © FIRSTSOURCE | CONFIDENTIAL I 22 November 2021 | 1
Slide 3: About Us
CORPORATE OVERVIEW About Us Established in 2001 Revenues of INR 51.0 Billion (approximately $685 Million) in FY2021 27,916 Firstsourcers across US, UK, India and Philippines Leaders in chosen segments across Banking & Financial Services, Healthcare, Communications, Media & Technology Domain driven B
Slide 4: A business model that delivers the moments that truly matter
Leader in US non‐bank lender Top 3 in the chosen Revenue Leading CX service providers Top 5 consumer debt CORPORATE OVERVIEW market Cycle Management segments in in the UK across Media and collections agency in the US Healthcare BFS segments US A busines model that delivers the moments that truly mat
Slide 5: Banking & Financial Services
CORPORATE OVERVIEW Banking & Financial Services Banking & Financial Services Healthcare Provider Health Plans & Healthcare Services Communications, Media & Tech Improving customer experience, driving digital transformation and delivering underlying process efficiencies Mortgage Collections Retail an
Slide 6: Healthcare Provider: Simplifying financial experience for patients and providers
CORPORATE OVERVIEW Healthcare Provider Banking & Financial Services Healthcare Provider Health Plans & Healthcare Services Communications, Media & Tech Simplifying financial experience for patients and healthcare providers Eligibility & Receivables Enrollment Services Management One Advantage Intell
Slide 7: Health Plans and Healthcare Services
Health Plans and CORPORATE OVERVIEW Banking & Financial Services Healthcare Provider Health Plans & Healthcare Services Communications, Media & Tech Healthcare Services Provide end‐customers with services that meet their needs and offers an experience that redefines excellence within the healthcare
Slide 8: Communications, Media & Technology
CORPORATE OVERVIEW Communications, Media & Technology Banking & Financial Services Healthcare Provider Health Plans & Healthcare Services Communications, Media & Tech Ensuring a seamless digital experience for customers across all channels Onboarding Inbound Sales and Outbound Sales Tier 1 & Tier 2
Slide 9: Our Digital services
Our Digital services Platform Based Services Intelligent Automation & Analytics • Core Platforms built for purpose with focus on increasing • RPA & Data Intake, Analytics and AI delivered across OCR/ productivity using a Machine‐First approach. ICR/ NLP and other Data Intake technologies. • Agile, R
Slide 10: Client Concentration
CORPORATE OVERVIEW Client Concentration 1,000+ 2 of Top 6 7 of Top 10 Health insurance/ managed care Hospitals in the US Retail banks in the UK companies in the US We specialize in helping our clients stay ahead of the curve through our ‘Digital First, Digital Now’ approach. 1 of Top 3 Utility compa
Slide 11: Global Footprint
US UK PHILIPPINES CORPORATE OVERVIEW 5,464 21 5,326 6 449 2 16,677 13 PUERTO RICO INDIA 3 US UK INDIA PHILIPPINES 21 centres – 5,464 6 centres – 5,326 13 centres – 16,677 2 centres – 449 • Amherst, NY • LaPorte, IN • Belfast • Bangalore • Cebu Our Global Footprint ** • Belleville, IL • Louisville, K
Slide 12: Financial Performance Snapshot
CORPORATE OVERVIEW Financial Performance Snapshot ($ Million) Revenue Operating Margin ($ Million) 12.0% 11.8% 10.7% 11.1% 10.8% $685 81 $578 $548 $548 66 $530 63 61 57 FY17 FY18 FY19 FY20 FY21 FY17 FY18 FY19 FY20 FY21 EBIT EBIT % Profit After Tax ($ Million) Earning Per Share (Diluted) 9.9% 9.2% 7.
Slide 13: Key Performance Indicators
CORPORATE OVERVIEW Key Performance Indicators Return on Equity Return on Capital Employed 20.4% 17.6% 18.1% 13.8% 13.9% 13.9% 14.1% 12.9% 12.7% 13.0% 12.3% 12.3% FY17 FY18 FY19 FY20 FY21 H1FY22 x 2 FY17 FY18 FY19 FY20 FY21 H1FY22 x 2 Note: FY21 ROE will be 16.1% excluding for exceptional item Cash F
Slide 14: Select Awards
CORPORATE OVERVIEW Select Awards Contact Centre Network Welsh Contact NelsonHall “A‐100” by Ranked as top Business Northern Ireland Awards Centre Awards SecurityScorecard™ Process Services (BPS) Positioned as a provider in ‘BPS Top 50™’ 2020: Best Homeworking 2020: Contact Centre ‘Leader’ in NEAT Ev
Slide 15: Our Values
RISK-TAKING Dare to go beyond. Challenge status quo every day. Be strategic. Be ambitious. Be resilient. EXECUTION EXCELLENCE Strive to be the best. Collaborate, co‐create and drive excellence. Our Values AGILITY Move ahead of time quickly. Stay nimble, adapt fast and learn constantly with a ‘Digita
Slide 16: Corporate Management
CORPORATE OVERVIEW Corporate Management Senior Leadership Dinesh Jain Prashanth Nandella Venkatgiri Vandali Randall Shafer Deb Biswas Siddharth Parashar Finance Operations Healthcare Healthcare Provider Communications, Europe Business Media & Technology Vipul Khanna MD & Chief Executive Officer Arju
Slide 17: Helping customers stay ahead of the curve through transformational technologies
Helping customers stay ahead of the curve through transformational technologies and capabilities Firstsource Solutions Limited, an RP‐Sanjiv Goenka Group company, is a leading provider of transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial
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