Cholamandalam Investment And Finance Co. Ltd. · NSE:CHOLAFIN
Cholamandalam Investment And Finance — ESG Presentation (October 2024)
28 slides from Cholamandalam Investment And Finance's sustainability presentation, October 2024
Slide 1: ESG Presentation Apr'24 – Jun'24
ESG PRESENTATION APR’24 – JUN‘24 1
Slide 2: Contents
Contents Regulatory compliance and ESG at Chola Accountability ESG Governance Structure Fair Practice Code Policies aligned with SDG Code of Conduct Chola ESG Rating and Ranking Customer Cyber Information Environmental Consciousness Customer Escalation Matrix People Power Social Media Google Review
Slide 3: Environmental, Social & Governance (ESG) at Chola
Environmental, Social & Governance (ESG) at Chola ESG Framework at Chola: This framework guides us to reinforce principles of ESG in all aspects of the company’s businesses and focus its efforts on responsible products, improving efficiency, people power and environmental consciousness aligned with
Slide 4: ESG Governance Structure
ESG Governance Structure Board – The final authority for all the major policy and sustainability reports related to ESG CSR Committee – This Committee comprises of Chairman, an independent Director and a non- executive Director to support and advise Board on the Board company’s policies, strategies
Slide 5: Policies aligned with SDG
Policies aligned with SDG Complied Gist of the SDG Chola Internal Policies (Y / N) No Poverty Y CSR Policy Zero Hunger Y CSR Policy Good Health and Well-being Y 4,12,24,28, CSR Policy Quality Education Y 10,24, CSR Policy Gender Equality Y 3,8,13,23,24,26,30, CSR Policy Clean Water and Sanitation Y
Slide 6: Chola ESG Rating and Ranking
Chola ESG Rating and Ranking Refinitiv Rating Member of FTSE4Good Index Score of 3.1 Sustainalytics higher score indicates lower risks (Score/rating (0 to 5) higher score are better lower rank indicates lower risk 56 25.2 3.2 54 24.9 3.1 54 25 3.1 24.8 24.7 52 3 24.6 50 24.4 2.9 2.8 48 47 24.2 24.1
Slide 7: Environmental Consciousness
E Environmental Consciousness Green Building Waste Carbon • We have constructed our new The Company follows the practice of As an environmentally responsible office building at Guindy, under the waste disposal through approved company we have taken various supervision of a green consultant vendors f
Slide 8: People Power
People Power S Learning & Development ➢ Artificial Intelligence for Internal Audit Team: Trained the team to use AI tools for more efficient audits, enhancing risk assessment and fraud detection capabilities. ➢ Product & Process Training for Vehicle Finance and Home Loans: Equipped employees with lo
Slide 9: People Power
People Power Empowering Communities ➢ Key focus areas, are ongoing projects of Health, Water & Sanitation, Education, Arts & Culture, Sports, Rural Development, Environmental Sustainability, Research and Development, Road Safety. ➢ refer link areas of implementation, reach and/or beneficiaries Diver
Slide 10: Responsible Products
G Responsible Products • Financing of Commercial, Passenger, Two-wheelers, Tractors and Construction Equipment in both New and Vehicle Used Vehicles across 1388 branches PAN India • Retail customers especially in smaller towns and rural areas Financing • 65% of disbursements are to micro & small ent
Slide 11: Responsible Process
G Responsible Process • Enabling organised credit to First time borrowers and ‘ New-to-credit’ customers Access to • Partnerships to use advanced techniques to appraise and underwrite customers (for unsecured Personal Loans), in the monthly income range of INR 15000-20000, in underserved professions
Slide 12: Improving Efficiency
G Improving Efficiency Digitization Effective Governance Corporate Governance Privacy & Data Security Digitization Policy review at board level on periodic basis; Policies and process in place to enable highest standards in governance and Businesses and functions aligned towards Training on data sec
Slide 13: Internal Awareness Campaign
Internal Awareness Campaign 13
Slide 14: Customer Relationship Management
Customer Relationship Management G Charter of Customer Rights • Right to Equitable and Fair Treatment • Right to Transparency • Right to Suitability • Right to Privacy and customer confidentiality • Right to Grievance Redressal and Compensation 14
Slide 15: Regulatory compliance and Accountability
Regulatory compliance and Accountability 15
Slide 16: Fair Practice Code
Fair Practice Code G • Appearance Matters • It's Right time to Contact • Refrain from Spray Painting • Peaceful Repossession • Strict No to Personal Humiliation • Watch your Language 16
Slide 17: Code of Conduct
Chola Enter a better life Do's G Respect your customers: Follow Chola's five lights Always take ownership to resolve the complaint and provide complete resolution Always put yourselt in the customer’ s shoes before responding to their query Be transparent with customers on company's arievance escala
Slide 18: Customer Cyber Information
Customer Cyber Information G Digital Arrest WhatsApp & Social Media / Cyber Fraud : BE VIGILANT Password Security 18
Slide 19: Customer Escalation Matrix
G Customer Escalation Matrix 19
Slide 20: Social Media Google Review
G Social Media Google Review 4.3 4.2 4.2 4.1 4 3.9 3.9 3.8 3.8 3.7 3.6 Average Apr'24 May'24 Jun'24 PAN CHOLA overall ratings have reached 4.2 on a scale of 1-5 as on 30st Jun’24 20
Slide 21: Sustainability achievements FY 24
Sustainability achievements FY 24 E GOAL: Support greener environment through Electric Vehicles (EV’s) financing.. Target: Achievement: • Support the cause of a greener environment through • EV loan disbursements were INR 48.55 Cr in QTD initiating electric vehicle financing and attempting to Jun’23
Slide 22: Sustainability achievements FY 24
Sustainability achievements FY 24 E • GOAL: Establish green operational measures across all office branches and raise green awareness among employees and key stakeholders including customers, visitors, CSR recipients etc Target: Achievement: • Achieve green building status for corporate • Green buil
Slide 23: Sustainability achievements FY 24
Sustainability achievements FY 24 E S GOAL: Continue to focus on providing credit to transport entrepreneurs, new to credit customers and first- time buyers and users Achievement: Target: • We are majorly present in in Tier III+ cities • Continue to have strong focus towards ensuring financial which
Slide 24: Sustainability achievements FY 24
G Sustainability achievements FY 24 GOAL: Implement best-in class data protection tools and IT governance to ensure 0% data breaches in customer data protection Target: Achievement: • We will organize periodic information • Continuous cyber awareness activity through security awareness programs acro
Slide 25: Chola – Risk Culture
Chola – Risk Culture Risk governance & reporting | Clearly defined roles & responsibilities for effective corporate governance Organization structure setup to ensure effective governance Well-defined tracking mechanism & review cadence 1 RCSA (Risk control and self-assessment) conducted across • Ove
Slide 26: Chola – Risk Culture
Chola – Risk Culture Regulatory & compliance risk | Governance further strengthened by robust compliance mechanisms Regular Independent Audit Annual review and approval of all Committee meetings held key policies by the Board Specific focus on review of compliance of policies and processes Monthly c
Slide 27: Chola – Risk Culture
Chola – Risk Culture Cyber risk | Regular monitoring & strong internal processes to prevent, detect & mitigate cyber risk People Process Tools & Technology •1 Well-equipped, adept 3 Continued effort towards 5• Continuous expansion of team of security strengthening protocols suite of tools to monitor
Slide 28: Thank You
THANK YOU CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY 28
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