Wesfarmers Limited · ASX:WES

Wesfarmers — Investor Presentation (October 2009)

156 slides from Wesfarmers's investor presentation, Oct 23, 2009

  1. Slide 1: Investor Briefing

    Investor Briefing g 23 October, 2009 InterContinental Hotel, Sydney

  2. Slide 2: Richard Goyder, Managing Director

    Richard Goyder Managing Director, Wesfarmers Limited

  3. Slide 3: Agenda

    Agenda g 8:30 Introduction 8:50 Coles 9:50 Home Improvement & Office Supplies 10:45 Morning Tea 11:15 Target 11:45 Kmart 12:15 Insurance 12:45 Lunch 1:30 Resources 2:00 Panel – Industrial Businesses In 3:00 Q&A 3:30 Close 3

  4. Slide 4: Management Team

    Management g Team Managing Director & CEO Richard Goyder Finance Director Terry Bowen Divisional Managing Directors Food, Liquor and Fuel Retailing Coles Ian McLeod Big Box Retailing Home Improvement & Office Supplies John Gillam Department Store Retailing Target Launa Inman Kmart G R Guy Russo sso

  5. Slide 5: Long-term, consistent strategies

    Long-term, g , consistent strategies g 5

  6. Slide 6: The Wesfarmers Way

    The Wesfarmers Way… y Portfolio of High Performing Quality Assets Value creating business model Autonomy Stand alone businesses High calibre leadership teams with operational control Lean corporate office O t t di g P Outstanding People l A Accountability t bilit R Reporting ti S Systems t D li Deli

  7. Slide 7: Providing satisfactory returns over time

    Providing g satisfactoryy returns over time Objective: Satisfactory Returns to Shareholders Outcome: Growth in value of future cash flows to equity Review processes: (Growth in EPS, Growth in ROE) • Corporate planning • Budgeting process • Incentive schemes Disciplines: Improve Returns Invest for Gr

  8. Slide 8: Coles renewal

    Coles renewal… Ian McLeod 8

  9. Slide 9: Agenda

    Agenda g 1. 1Q performance update 2. Renewal progress 3. Trading outlook 9

  10. Slide 10: Solid 1Q performance

    Solid 1Q Q performance* p • Growth in food and liquor sales – Total food & liquor sales up 7.3% – Comparable food & liquor sales up 6 6.1% 1% New supermarket at Flemington (Vic) • Growth in fuel & convenience sales – Comparable shop sales up 6.5% – Comparable fuel volumes up 1 1.3% 3% * 13 weeks end

  11. Slide 11: F&L 1Q sales drivers

    F&L 1Q Q sales drivers… • Solid volume growth F&L Volume V l Growth G th 7% – Customer transactions up 6% 5% • Better fresh quality 4% – Double Double-digit digit volume growth 3% 2% • Improving service 1% 0% – Customer satisfaction up 1Q09 2Q09 3Q09 4Q09 1Q10 -1% • Stronger g value offer -2% – Infl

  12. Slide 12: Planning for phase two

    Planning g for phase p two… Building a Solid Delivering Driving the Coles Foundation Consistently Well Difference Performance • Create a strong top team • Embed the new culture • Culture of continuous • Cultural change improvement p • Team member development • Availability & store • Strong customer

  13. Slide 13: Building strength & depth of top team

    Building g strength g & depth p of top team … • New executive appointments – Tony Buffin – Finance Director (Group Aeroplan Inc & Boots, UK) – Simon McDowell – Marketing g Director ((Sony y Entertainment, US)) – Sharry Cramond – GM, Marketing Communications (Tesco, UK) – Charlotte Maxwell – GM Baker

  14. Slide 14: Culture change & team member development

    Culture change g & team member development… A more engaged workforce Increased training & development • Better incentives for store management • Expanded ‘Retail Leaders’ program • Labour turnover down • More graduates for store positions • Absenteeism falling • Craft skills program 14

  15. Slide 15: Improving customer service

    Improving p g customer service… • Fixing the basics – Open entries & clutter free – Focus on shorter customer queues B f Before… – Roll-out of self check-out • Investing in better stores – Capital support guidelines – Unique q facilities management g agreement – Consolidated contractors to improve s

  16. Slide 16: A more appealing fresh food offer

    A more appealing pp g fresh food offer… • Focus on Australian-made Australian made produce • Improving fresh through local sourcing • B tt quality Better lit through th h direct di t supply l • Market atmosphere in store – New fruit & vegetable presentation – Open meat preparation – Seafood counters

  17. Slide 17: Stronger value & customer trust

    Stronger g value & customer trust… • Stronger value focus Increase in targeted customer – Better quality fresh food satisfaction scores since May 2008 Rewarded For Being Regular – Giant Gift Card Give-Away Customer 15% – Feed the family for under $10 Has Great Fresh Food 13% endorsed by Curtis Stone

  18. Slide 18: Private label rebranding

    Private label rebranding g… • New private label branding – You’ll Love Coles replaced by ‘Coles’ – Listened to Mum’s Panel feedback • Introducing Quality Seal and Promise on front of pack – 100% satisfied or 100% refunded • Repackaging whole range – Over 1,600 product lines by March 2010 • Launching

  19. Slide 19: Liquor renewal gaining traction with customers

    Liquor q renewal ggaining g traction with customers… • Clearer brand positioning & value focus – 1st Choice – price led destination big box format – Liquorland – continue with Everyday Value – Vintage Cellars –knowledge, quality & price • Accelerating our change program – Improved in store execution

  20. Slide 20: Roll-out of store renewal formats

    Roll-out of store renewal formats… Successful renewal store concepts • Customer response very encouraging • Pilot program provides important insights • 20 plus renewal stores across the country • Strongest company sales densities • 50+ stores targeted in FY10 50 • Further roll-out planned in FY11 20

  21. Slide 21: Improving store & supply chain efficiency

    Improving p g store & supply pp y chain efficiency… 500 Gaps on shelves 450 • Easy store ordering 400 350 – 200 stores by end of FY10 300 250 200 • Less gaps on shelves 150 100 – Improved ordering focus 50 0 • Stronger replenishment focus Sep-07 Dec-07 Mar-08 Jun-08 Sep-08 Dec-08 Mar-09 Jun-09 Sep-0

  22. Slide 22: Trading outlook

    Trading g outlook… • Consumer sentiment improving but customers remain value conscious • Consumers cautious about rising interest rates and higher petrol prices • Food and liquor inflation to remain low • Encouraging progress on renewal strategy to date • Confident we are creating a solid foundation

  23. Slide 23: Questions

    Quest o s Questions

  24. Slide 24: Appendices

    Appendices

  25. Slide 25: Our national footprint

    Our national footprint… p As at 30 September 2009 Selling Area 7 8 11 Supermarkets (sqm) 1,606,244 Liquor (sqm) – ex hotels 177,184 151 231 79 82 94 6 117 67 62 30 6 43 252 252 5 211 161 195 162 763 Supermarkets 14 15 777 Liquor q stores 96 Hotels 625 Convenience 25

  26. Slide 26: Improving our franchise

    Improving p g our franchise… Open at Open at Opened Closed 30 June 2009 30 Sept 2009 Supermarkets Coles 705 4 3 706 Bi-Lo 58 - 1 57 Total Supermarkets p 763 4 4 763 Liquor 1st Choice 64 4 2 66 Vintage Cellars 80 - - 80 Liquorland 631 3 3 631 Hotels 95 1 - 96 Total Liquor 870 8 5 873 Convenience 625

  27. Slide 27: Home Improvement & Office Supplies

    Home Improvement p & Office Supplies John Gillam

  28. Slide 28: Agenda

    Agenda g 1. Bunnings • Background & market trends • g agenda Strategic g • Trading update & outlook 2. Officeworks • Background • Strategic agenda • g update Trading p & outlook 3. Q&A 28

  29. Slide 29: Bunnings

    ‘BUNNINGS aeeeivns

  30. Slide 30: History

    History • 123 years • timber & building sector origins • consumer & DIY f focus ffrom 1980’ 1980’s • long term growth 30

  31. Slide 31: Background: Strategic platform

    Background: g Strategic platform 31

  32. Slide 32: Background: Long-term growth drivers

    Background: g Long-term growth drivers 1. A winning offer to customers 2. An engaged, focused & committed workforce 3 Business 3. B i b behaviour h i that h b builds ild trust 4 Sustainable satisfactory shareholder returns 4. Achieving growth in every store & by expansion 32

  33. Slide 33: Aust. & NZ market trends

    Aust. & NZ market trends • Dynamic evolution across 3 decades – “hardware” to “home improvement & outdoor living” – attractive personal tax benefits driving DIY – competitor changes • 1980: two hardware markets … commercial or retail • 1990: big box formats enter • today: one much larger market – Ho

  34. Slide 34: Market evolution: traditional hardware

    Aust. & NZ market trends … evolution across 3 decades … et Size Marke “Traditional” Hardware 1980 - 2010 34

  35. Slide 35: Market evolution: home improvement

    Aust. & NZ market trends … evolution across 3 decades … et Size Marke Home Improvement 1980 - 2010 35

  36. Slide 36: Market evolution: home improvement & outdoor living

    Aust. & NZ market trends … evolution across 3 decades … Aust market today over $36b Bunnings u gs 14%% et Size Marke Home Improvement & Outdoor Living 1980 - 2010 36

  37. Slide 37: Market size: 2001 v 2009

    Market size: 2001 v 2009 • $24 billion market in 2001 – Common market view at time of BBC takeover • Continued growth in all categories – Rapid expansion of outdoor living • Market today exceeds $36 billion – homogenous; g ; major j p players y ‘verticallyy capable’ p – long term growth anticipated

  38. Slide 38: Bunnings sales & EBIT growth

    Bunnings g sales & EBIT g growth Sales ($m) EBIT ($m) Acquisition of BBC 1st Warehouse 38

  39. Slide 39: Store & trade centre network

    Store & trade centre network at October 2009 2 179 Warehouse stores 57 Small format stores 23 Trade Centres 29 5 8 22 7 3 9 3 1 54 16 5 13 25 44 5 4 2 1 1 39

  40. Slide 40: Strategic agenda

    2UN nN IN GS)

  41. Slide 41: Strategic Agenda

    Strategic g Agenda g 1. Profitable sales growth 2 2. Better stock flow 3. Engaging and developing a stronger team 4. Improving productivity and execution 5. Sustainability Agenda driving growth & business fitness 41

  42. Slide 42: Strategic Agenda: Profitable sales growth

    Strategic g Agenda g 1. Profitable sales growth A. Lifting customer service • Continued priority; largest improvement & growth opportunity • Work focused on 3 key areas – coverage, knowledge k l d & product d t availability il bilit B. Enhanced merchandising • New product ranges & category expansion

  43. Slide 43: Strategic Agenda: Network expansion

    Strategic g Agenda g 1. Profitable sales growth C. Network expansion & enhancement • O Ongoing go g rollout o ou o of new e sstores o es & trade ade ce centres es a) more ‘Bunnings Warehouse’ stores • long term plans: open 10 to 14 annually • shorter term: likely to exceed top-end of forecast b)) op

  44. Slide 44: Strategic Agenda: Merchandising update

    Strategic g Agenda g 1. Profitable sales growth Merchandising Update – wider & deeper ranges 1. New / expanded p across p past 36 mths outdoor leisure, kitchens, flooring, play equipment, fencing, sustainability special orders sustainability, orders, steel steel, lighting lighting, plumbing 2. Revam

  45. Slide 45: ; Line, Meee

    i f ad ae: ; Line, Meee ae aaa 4 uy vt Ste aphicd ay fo “Order | ‘At The | y Special |

  46. Slide 46: a a

    7 a a

  47. Slide 47: Strategic Agenda: Better stock flow & team

    Strategic g Agenda g 2. Better stock flow • Improving end-to-end supply chain – lift in-stock levels, higher productivity, reduced cost 3. Engaging & developing a strong team • M More effective ff ti safety, f t ttraining i i & other th d development l t programmes • Higher team retention 47

  48. Slide 48: Strategic Agenda: Effectiveness & sustainability

    Strategic g Agenda g 4. Lifting effectiveness & efficiency • Reducing the cost of doing business – systems, business improvement and productivity projects 5. Sustainability focus • Ongoing commitments: less water, energy & wastage • Improving affordability of sustainability for customers 48

  49. Slide 49: Strategic Agenda Summary

    Strategic g Agenda g Summary Current agenda harnesses 5 growth drivers • Service • Category expansion • St Store roll-out ll t & reinvestment i t t • Trade presence • Business ‘fitness’ to fuel the productivity loop 49

  50. Slide 50: Bunnings trading

    mS Mh wus IS ZUNRINGS

  51. Slide 51: Trading update

    Trading g update p 1 July to 30 September 2009 • Cash store-on-store growth 15% • cycled against weakest relative trading pcp • Improved trade market conditions • Ongoing network re-investment & expansion • 6 stores & 2 trade centres opened in July to October period • 8 stores under construction at

  52. Slide 52: Home Improvement Outlook

    Home Improvement p Outlook • Cash sales growth to continue – tempered for impact of Aust Aust. Govt Govt. consumer stimulus in past year • Improving trade contribution as economy recovers – multiple Aust. Govt. stimulus programmes • Maintaining M i t i i iintense t ffocus: customer t &b business i i

  53. Slide 53: Office Supplies

    Office Supplies Wesfarmers

  54. Slide 54: ise

    ise tt aoa J Officeworks' Prk Ladies Auxihiory, One Wrasand Dotto Cutting Trimming Paperclips Rubber Bands | MTP | Tapes |} Staplers fi Glue

  55. Slide 55: Background

    Background g 1994 2003 2004 First store opens in Richmond, Harris Technology becomes part of Officeworks Acquires Viking Victoria Officeworks portfolio 2005 2007 Today Retail Stores 124 Officeworks 5 Harris Technology 24 1 1 Business 11 1 1 4 Fulfilment Centres 8 3 Service Centres 41 2 1 2 38 1 1 1

  56. Slide 56: Strategic Platform

    Strategic Platform & z= lewest — widest yoat prices, vange , Gere ,

  57. Slide 57: Office Supplies Network

    Office Supplies pp Network at 30 September 2009 Retail Stores 124 Officeworks 5 Harris Technology 24 1 1 B i Business 11 1 1 4 Fulfilment Centres 8 3 Service Centres 41 2 1 2 38 1 1 1 2 57

  58. Slide 58: Strategic Agenda

    Strategic g Agenda g 1. Improve the customer offer 2 Improve customer service 2. 3. Team development & engagement 4. Make things simple & reduce costs 5 Drive sales & profitability 5. 58

  59. Slide 59: Slide 59

  60. Slide 60: Strategic Agenda: Improve the customer offer

    Strategic g Agenda g 1. Improve the customer offer • Improving the shopping experience • New & improved products / services • ‘How To’ classes & supplier demonstrations • Eco friendly products & services • Special orders service rollout • New website 60

  61. Slide 61: Strategic Agenda: Improve customer service

    Strategic g Agenda g 2. Improve customer service • New point of sale system • Driving stronger customer focus • Provide team with tools & training • New labour scheduling system • Operation Blueprint savings invested in customer service – Self-funding via efficiency gains 61

  62. Slide 62: Strategic Agenda: Team development & engagement

    Strategic g Agenda g 3. Team development & engagement • Strong focus on team members • Significant lift in ‘cultural cultural engagement’ engagement • Investment in team member training • Reward & recognition • Developing attracting & retaining the best Developing, 62

  63. Slide 63: Strategic Agenda: Simple & reduce costs

    Strategic g Agenda g 4. Make things simple & reduce costs • Stock management improvements • Supply chain productivity & CODB gains • Reduction in store support cost base • Processes & procedures simplified, complexity removed 63

  64. Slide 64: Strategic Agenda: Drive sales & profitability

    Strategic Agenda 5. Drive sales & profitability • Open 8 to 10 new Officeworks stores p.a. – new store pipeline progressing well • Upgrade 8 to 10 existing stores p.a. – pleasing results to date • Further F th website b it enhancements h t g new business customers • Attracting – corporate, health &

  65. Slide 65: Special Orders

    = | | Special Orders

  66. Slide 66: Trading Update

    Trading g Update p 1 July to 30 Sept 2009 • Officeworks retail stores sales growth 12% – Underpinned by strong transaction growth – Positive response to EDLP • OW Business gaining momentum • Ongoing network investment & expansion 66

  67. Slide 67: Outlook

    Outlook • Moderate sales growth in retail stores – Small business sector sentiment remains volatile – Pressures on margin and costs • Focus on executing strategic agenda – Drive sales – Improved customer offer & service – Network expansion & upgrade – Reduce CODB & complexity 67

  68. Slide 68: Questions

    Questions Wesfarmers

  69. Slide 69: Target, Launa Inman

    Target Launa Inman Wesfarmers

  70. Slide 70: Trading Update

    Trading Update 3 months to September^ • Sales up 4.3% • Comparable store sales up 1.8% (adjusted up 2.4%*) – July and September flat – August strong • Fragile consumer sentiment – Retail sales from Government stimulus no longer evident – Customers looking for exceptional value • Highly competitive m

  71. Slide 71: Managing the Business

    Managing g g the Business • Customer behaviour – Evidence of customers ‘bargain hunting’ – I Importance t off entry t price i points i t and d volumes l att these th prices • Capturing reductions from suppliers in product costs – Negotiations g to benefit from FX improvement p – Continuing to broade

  72. Slide 72: Target strategies

    Target g strategies g Strategic initiatives Comments Focus on fundamentals 3 Meeting customer needs on range, price and service 3 Evolution of “100% Happy” Brand reinforcement Ongoing Unique philosophy and positioning Ongoing Leveraging an emotional connection Ongoing Bringing the best of what’s new

  73. Slide 73: Strategies: Store Network Development

    Strategies g Store Network Development – FY10 • Planned new stores – 6 new Target stores – 1 Target Country (replacement) • Expansions – 2 Target stores • Investment in existing stores – Around 20 stores – Upgrades range from full refits to a light touch – Projected P j t d tot spend d over $25 mill

  74. Slide 74: Differentiation still the key

    Differentiation still the keyy • Creating new ways to excite the customer – Pop Up Retail 74

  75. Slide 75: Differentiation still the key

    Differentiation still the keyy • Bringing what’s new in the world to Target – Appointment of General Manager, Creative – Build internal Design and Innovation Group – Direct Sourcing g System y 75

  76. Slide 76: Supply Chain

    Supply pp y Chain • Improved efficiencies – Better service to stores – Increased speed to market • Supply Chain cost savings of $10m to date • Benefits realised = financial and non-financial – Principles focused on making it easier for our stores 76

  77. Slide 77: Sustainability

    Sustainabilityy Environmental Initiatives • B ilding ssustainability Building stainabilit into o ourr b business siness fabric – Signatory to National Packaging Covenant – Participant in Government’s Energy Efficiency Opportunity program • Taking a leadership role role, but still a long way to go –

  78. Slide 78: Target Outlook

    Target g Outlook • Outlook remains cautious – Managing inventory – Cost control – Cycling Dec. Government stimulus package • Customers continuing to seek out value - Entry and mid-price points well stocked - Broaden sourcing base to help reduce costs • Remain nimble to competitor activity • Differen

  79. Slide 79: Questions

    Questions Wesfarmers

  80. Slide 80: Appendix

    Appendix pp

  81. Slide 81: Target Store Network

    Target g Store Network end September 2009 2 1 32 24 16 10 19 12 52 45 45 23 170 Target stores 116 Target Country stores 4 1 81

  82. Slide 82: Kmart, Guy Russo

    Kmart Guy Russo Wesfarmers

  83. Slide 83: Agenda

    Agenda g • Trading Update 1Q10 • Strategy Update • Outlook 83 83

  84. Slide 84: Trading Update 1Q10

    Trading g Update p – 1Q10* • S Successfully f ll exiting iti unprofitable fit bl sales l – Comparative store sales decline of 2.3% for 1Q10 – Profitability improving • Inventory below last year and remains well controlled • Pleasing performance from Kmart Tyre & Auto * 13 weeks to 27 September 2009

  85. Slide 85: Strategy Update

    Strategy Update 85

  86. Slide 86: A discount department store focussed on serving customers

    A discount department store focussed on serving customers quality products at low prices, in an easy to shop environment

  87. Slide 87: Health check - where are we at?

    Health check - where are we at? Customer Outstanding Customer People Experience Product Best People, Ranges Great Customers Company Want P fit Profit Place Price Every Site a Great Value Success Everyday Promotion Clear Communication 87 87

  88. Slide 88: Customer

    Customer • Faster friendlier customer service Faster, • Significant increase in customer engagement – Compliments p on the rise • Extended trading hours for enhanced convenience i 88 88

  89. Slide 89: Product

    Product • Unnecessary products removed – Over 20% SKU reduction in an average store • Stopped discounting products at below cost • Ongoing execution of supply chain rationalisation – 62 offsites/storage facilities closed – Announced net closure/exit of 5 distribution centres • IImproved d product d

  90. Slide 90: Price

    Price • Making good progress on removing excessive category discounting • Simplified pricing communicated – Round prices – Price points on racks • Focussed F d on iimproving i price i perception 90 90

  91. Slide 91: Promotion

    Promotion • Major investment in customer research • Si l clearer Simple, l messages • Clearer, uncluttered catalogues • Promoting items rather than ‘% off’ 91 91

  92. Slide 92: Old

    Old - 15-20%ff 25 Xf f arn women’s, men’s 7 S%FF & kids’ clothing TVs, TV combos, GPS, LCD TVs, DVD players, set top 25%FF eZ ~ boxes & home theatres Pauto products oA neste nies bein, two. car ys, thar. estos Ses ep orl macnn Sour. rao Onesie Mondoy 24th Moschountil Wednesday 2nd April wwwillimartc

  93. Slide 93: New

    New On sale Thursday 22nd until Wednesday 28th October 2009 www.kmart. 93

  94. Slide 94: Place

    Place • Actively looking for new sites – Additional resources added • Making it easier for our customers – Clear race tracks • Network refresh – ~60 over next 2 years 94 94

  95. Slide 95: People

    People p • Building a customer focussed culture – develop capabilities focusing on customer • Store Managers in store on weekends • People accountable for focussing on customers and results 95 95

  96. Slide 96: Summary

    Summaryy • R Renewal l progressing i wellll and d att pace – Removing unnecessary and unprofitable sales is working – Right prices results in significant growth in volume – Customers are responding p g well to in-store changes g • Confident we are creating solid foundations for future growth 96 96

  97. Slide 97: Outlook

    Outlook 97

  98. Slide 98: Kmart Outlook

    Kmart Outlook • Continue to cycle category exits and promotional changes • Cycling Government stimulus packages • Ongoing profitability improvements • Changes g over the next six months will be even more significant g • Internal focus will begin to shift from renewal to growth 98 98

  99. Slide 99: Questions

    Questions Wesfarmers

  100. Slide 100: Appendix

    Appendix 100

  101. Slide 101: Kmart Store Network

    Kmart Store Network at 30 September 2009 185 Kmart stores 252 KTAS centres 2 3 36 52 21 28 13 19 50 71 12 43 73 5 6 3 101

  102. Slide 102: Insurance, Rob Scott

    Insurance su a ce Rob Scott 102

  103. Slide 103: Broking and Underwriting FY09 results

    Broking Underwriting Australia New Zealand Income GWP $218m $1,358m EBITA Margin COR 27 9% 27.9% 103 2% 103.2% Financial results are for FY 09 103

  104. Slide 104: Market Conditions

    Market Conditions ƒ Benign weather conditions through Q1 FY2010 ƒ Modest rate increases in some classes ƒ Rate hardening more prevalent in NZ than Australia ƒ Business confidence and spending p g still fragile g ƒ Positive signs emerging in Australia ƒ NZ remains flat 104

  105. Slide 105: Key Strategies - Underwriting

    Keyy Strategies g - Underwriting g Fundamental Profitable growth through leadership in chosen Objective segments Keyy Strategies g ƒ Stronger partnerships ƒ Disciplined underwriting and pricing ƒ Managing claims effectively ƒ Growth in chosen segments ƒ Building g a culture of achievement 105

  106. Slide 106: Trading Update

    BUSINESS Trading Update FARM HOME & CAR ƒ Premium growth across all classes STRATA ƒ Benign B i weather th conditions diti in i Q1 ƒ WFI re-branding well received by market ƒ Changes in market players ƒ Elders/QBE acquisition ƒ Exit from rural market: SUN, ACE and Zurich ƒ Good start to agricultural

  107. Slide 107: Trading Update

    Trading Update ƒ Australia ƒ New management team in place ƒ Strong business retention ƒ Re Re-branding branding well received in broker market ƒ Exit from Builders warranty insurance ƒ Launch L h off my.place l on-line li b broker k system t ƒ New Zealand ƒ New distribution partners ƒ Positive claim

  108. Slide 108: Personal Lines Initiatives

    Personal Lines Initiatives 108

  109. Slide 109: Key Strategies - Broking

    Keyy Strategies g - Broking g Fundamental To understand our clients, clients earn their trust and provide Objective solutions to enable them to financially survive any insurable event Key Strategies ƒ Support our brokers in being client focused ƒ Improve efficiency and productivity ƒ Develop engaged

  110. Slide 110: Trading Update

    Trading Update BUSINESS INSURANCE PERSONAL LINES ƒ Positive start to year FINANCIAL SERVICES LIFE DISABILITY & HEALTH ƒ Distribution arrangement through ANZ Business SCHEMES Banking CLAIMS MANAGEMENT ƒ SME Express trial in progress PREMIUM FINANCING ƒ Growth in ancillary lines – Life Lif and d healt

  111. Slide 111: Trading Update

    BUSINESS INSURANCE Trading Update PERSONAL LINES SUPERANNUATION ƒ Yet to see material benefits from rate hardening LIFE & INCOME PROTECTION ƒ New premium funding arrangement (Monument) SCHEMES FINANCIAL MANAGEMENT ƒ Improvements to business support capabilities ENVIRONMENTAL CONSULTING – OAMPS Centr

  112. Slide 112: Developing our team

    Developing p g our team .....step step into the Wesfarmers Insurance Leadership Development (W.I.L.D.) is a suite of leadership programs g with ith customised t i d content t t tto meett th the d development l t needs d off our iinsurance leaders today & build leaders for tomorrow We believe that gr

  113. Slide 113: Outlook 2010

    Outlook 2010 ƒ Positive momentum in Lumley turnaround ƒ Premium rate increases being achieved in NZ ƒ Recent benign weather a positive but future uncertain ƒ Higher interest rates will improve investment returns ƒ Continue investment in people and management systems ƒ Bolt-on acquisitions being asse

  114. Slide 114: Questions

    Questions Wesfarmers

  115. Slide 115: Resources, Stewart Butel

    Resources Stewart Butel

  116. Slide 116: Wesfarmers Resources

    Wesfarmers Resources Export metallurgical and domestic steaming g coal QLD Domestic steaming coal WA Export and domestic NSW steaming coal (40% ownership) 116

  117. Slide 117: Business environment

    Business environment • Strong signs of emergence from global economic crisis – Customers – Significant increase in global steel production – Increased metallurgical coal demand and spot prices – Traditional T diti lAAustralian t li exportt market k tddemand d returns t – Suppliers – Rail and port in

  118. Slide 118: Seaborne metallurgical coal market

    Seaborne metallurgical g coal market CONSTRAINED SUPPLY REBOUNDING DEMAND Australia rail & port China imports continue constraints re-emerging g g (August YTD 32mtpa rate) (Hay Point ship loader down / 70 vessels DBCT) Higher rates of steel production US high cost mines closed (ex China) Seaborne Me

  119. Slide 119: Resources strategies

    Resources strategies g Strategic initiatives Comments • Long-term contracts ongoing Maximise export sales and • Price relativity maintained optimise sales mix • Maximise higher value products • Improve operational performance • Cost reduction programs in place Cost reduction programs • People, proce

  120. Slide 120: Coal production volumes

    Coal – p production volumes YTD ended Mine Beneficial Coal Type (('000 000 tonnes) Interest Sep-09 Sep-08 Curragh QLD Curragh, 100% Metallurgical 1 711 1,711 1 809 1,809 Steaming 618 774 Premier, WA 100% Steaming 802 938 B Bengalla, ll NSW 40% St Steaming i 587 519 Total* 3,718 4,040 * Wesfarmers at

  121. Slide 121: Curragh focus on cost control

    Curragh g focus on cost control • Aggressive cost reduction program in place • Strategies targeted include – Mining and processing practices, equipment utilisation and productivities – Procurement optimisation on key input costs – Optimisation of contractor usage and roles – Truck and shovel overbur

  122. Slide 122: Curragh expansion study

    Curragh g expansion p studyy • Feasibility st Feasibilit study d to e expand pand e exports ports to 8.0mtpa to 8.5mtpa completed • Curragh expansion study includes – New 1,200tph CHPP – Additional overburden removal capacity – Rail and p port capacity p y in p place – Market development • Recommend

  123. Slide 123: Blackwater Creek diversion

    Blackwater Creek diversion • Access to additional metallurgical coal • Capital estimate $130 million • Civil works completed September 2009 • Rehabilitation and project completion estimated mid CY2010 • Ahead of budget and timeline 123

  124. Slide 124: Resources outlook

    Resources outlook • Strong signs of global steel production recovery • JFY2010 price negotiations to commence around January 2010 • Forecast Curragh g metallurgical g sales of 6.2 – 6.7mt in FY10 – Estimated sales mix (Hard 47 - 50%; Semi-Hard 20%; PCI 30 - 33%) • Significantly g y reduced earnings

  125. Slide 125: Questions

    Q Questions 125

  126. Slide 126: Appendices

    Appendices pp 126

  127. Slide 127: Australian coal market prices

    Australian coal market prices p Steaming coal Hard coking coal US$/Tonne (Nominal) FOB Australia (annual verse spot) US$/Tonne (Nominal) FOB Australia (annual verse spot) 200 400 350 160 300 120 250 200 80 150 100 40 50 0 0 2003 2004 2005 2006 2007 2008 2009 2010 2003 2004 2005 2006 2007 2008 2009 2

  128. Slide 128: Hedging profile as at 30 September 2009

    Hedging g gp profile as at 30 September p 2009 Curragh – Open Contracts Bengalla – Open Contracts Current US$ Average Current US$ Average Year end Year end sold forward A$ / US$ sold forward A$ / US$ 30 Jun 30 Jun (US$m) hedge rate (US$m) hedge rate 2010* 281 0.80 2010* 66 0.79 2011 285 0.79 2011 65

  129. Slide 129: Coal delivery systems

    Coal deliveryy systems y • Gladstone – Short-term rail capacity constrained due to increased coal demand – Ongoing rail duplication projects – Adequate port capacity in place – Wiggins Island Coal Terminal feasibility study continues • Newcastle – Port o coconstraints s a s continue co ue into o 200

  130. Slide 130: Coal port congestion

    Coal p port congestion g East Coast Australia as at 9 October 2009 No. of ships p at anchor 180 160 140 120 100 80 60 40 20 0 Mar-07 Jun-07 Sep-07 Dec-07 Mar-08 Jun-08 Sep-08 Dec-08 Mar-09 Jun-09 Sep-09 Gl d t Gladstone N Newcastle tl Oth Ports Other P t Source: McCloskey Fax 130

  131. Slide 131: Industrial Businesses

    Industrial Businesses Wesfarmers

  132. Slide 132: Chemicals & Fertilisers

    Chemicals & Fertiliser Wesfarmers

  133. Slide 133: Chemicals & Fertilisers Overview

    Chemicals & Fertilisers Overview B i Business G Geography h S t Sector K C Key Customers t Ammonia WA Nickel BHP, Minara Orica, Dyno Ammonium Nitrate WA Iron Ore Nobel, Rio Tinto BMA, AngloCoal, BMA AngloCoal (50%) Ammonium Nitrate Qld Coal Rio Tinto Newmont, (75%) Sodium Cyanide WA/Global Gold Barr

  134. Slide 134: Operational Update

    Operational p Update p • Ammonia, ammonium nitrate plants ran at maximum production in Q1 FY10. – Record production from all plants, with significant AN exports. – No p planned ammonia p plant shutdowns in FY10. – 49 day planned maintenance shutdown of 50 per cent AN capacity in late October. • Sodi

  135. Slide 135: Strategy Update

    Strategy gy Update p Strategic Initiatives Comment Growth WIP Improve ammonia plant production performance 9 Sodium cyanide expansion (+8,000 tpa) WIP Identify additional AN capacity opportunities Optimise cost and capital 9 Refinance QNP – cash to sponsors WIP Inventory management (fertilisers) WIP

  136. Slide 136: Chemicals & Fertilisers Outlook

    Chemicals & Fertilisers Outlook CHEMICALS • Strong demand for ammonia and AN from Nickel and Iron Ore producers. • High gold price has increased sodium cyanide demand. • Water infrastructure spend in eastern Australia should lift PVC demand. FERTILISER • Global fertiliser prices stabilised. • Low co

  137. Slide 137: Industrial & Safety

    Industrial dust al & Safety Sa ety

  138. Slide 138: Trading update

    Trading g update p • Solid FY09 result given challenging market conditions – Impact partially mitigated by expense and capital management focus – Strong performance from Bullivants and resources & infrastructure segments – Most competitors more severely impacted • Slowdown still impacting first quar

  139. Slide 139: Strategic agenda

    Strategic g agenda g Invest for the future Strengthen Push Manage downturn leadership position boundaries ance Performa • Further expansion • Profitable growth • Business model 1. Increasing sales to existing i ti g customers t • Consolidate positions 2. SME penetration 3. Higher growth sectors 4. M

  140. Slide 140: Strategies: Increasing sales to existing customers

    Strategies g 1. Increasing sales to existing customers • Sales to top 15 customers up 7% over 12 months • Security of supply - DIFOT > 94% • Leveraging specialist offering • Improving sales effectiveness • Product range extensions • Expanding range of value-added services • Substantial growth in e-b

  141. Slide 141: Strategies: SME penetration and growth sectors

    Strategies 2. Increasing SME penetration • Strong customer service focus • Network upgrade program • Improved marketing and merchandising • Developing more efficient channels 3. Investing g in higher g growth g sectors • Construction and infrastructure • Oil & gas g • Selected offshore markets • Foo

  142. Slide 142: Strategies: Margin and competitiveness

    Strategies g 4. Managing margin • Facing lagging FX impact on inventory • Leveraging improved pricing capability • Strengthening relationships with key suppliers • Continuing Co u g to o invest es in d direct ec sou sourcing c g capab capability y 5. Improving competitiveness • Reducing organisation

  143. Slide 143: Industrial & Safety outlook

    Industrial & Safetyy outlook • Strengthening growth platform – Increasing share of customers’ spend and exposure to growth industries – Improved competitiveness – Healthy acquisition pipeline • Challenging g g market conditions and margin g p pressure expected p until 2H10 – Subdued manufacturing an

  144. Slide 144: Appendices

    Appendices Wesfarmers

  145. Slide 145: Industrial & Safety Business Portfolio

    Industrial & Safetyy Business Portfolio Australia New Zealand “All your Safety Industrial workplace Specialist Specialists needs” (1) (1) Manufacturing and services 145

  146. Slide 146: Industrial & Safety - Distribution Network

    Industrial & Safetyy - Distribution Network 239 locations (162 Australia, 77 New Zealand) Australia No No. 2 70 MRO, “All your workplace needs” 1 1 17 5 Electrical 14 5 12 7 9 5 9 3 Safety 42 2 1 54 22 Materials handling, lifting, rigging 4 2 17 1 6 4 Fasteners 16 4 1 7 Engineering 11 5 New Zealand

  147. Slide 147: Mid term outlook

    Mid term outlook Significant customer investment pipeline 5 Selected ANZ projects Oil & gas Infrastructure & Construction Utilities (inc. telecommunication) Resources Source: ABARE, NZIER, Industry Capability Network (NZ), State governments’ resources and primary industries websites, WIS 147

  148. Slide 148: Energy

    Energy Wesfarmers

  149. Slide 149: Overview

    Overview Business Geography Products Key customers Gas production & NSW, Vic, Qld, distribution SA Metal solutions, manufacturing, Oxygen, nitrogen, acetylene, utilities, water, healthcare, food, argon, carbon dioxide, etc hospitality, pharmaceuticals, Gas production & research and education. WA, NT

  150. Slide 150: Key Strategies Update on Strategies

    Key Strategies Update on Strategies • Following capacity investments in 2009, continuing targeted marketing and Focus business on increasing sales effort with expanded product portfolio market share • Renewed focus on effectiveness of sales force • Improving DIFOT, cylinder scanning performance and

  151. Slide 151: Key Strategies Update on Strategies

    Key Strategies Update on Strategies Develop WA heavy duty vehicle • Broadening heavy duty vehicle customer base and progressing with refueller market to sell remaining rollout production capacity Raise awareness on east coast and • Identified target fleets, aggregating customer information, seeking

  152. Slide 152: Key Strategies Update on Strategies

    Key Strategies Update on Strategies • Diversifying and optimising supply sources Improve East Coast Supply Chain • Improve distribution marketing efficiencies Grow market share • Improve marketing efficiencies Trading Report • Q1 traditional volumes slightly down on prior year Trading Update • Margi

  153. Slide 153: Key Strategy Update on Strategy

    Key Strategy Update on Strategy • Negotiating most suitable gas supply for ongoing operation Maximise LPG production • Evaluating minor investment in plant to improve operating efficiency Trading Report • Q1 production above expectations due to higher than budgeted LPG content in DBP Trading Update

  154. Slide 154: Questions

    Quest o s Questions 154

  155. Slide 155: Q&A

    Q&A Richard Goyder y Managing Director, Wesfarmers Limited Terry Bowen Finance Director, Wesfarmers Limited

  156. Slide 156: For all the latest news visit www.wesfarmers.com.au

    For all the latest news visit www.wesfarmers.com.au 156

Wesfarmers — Investor Presentation (October 2009) on 6ix