Slide 1: Austrian Post Investor Presentation FY 2019
Slide 2: 1. Highlights and Overview
1. HIGHLIGHTS AND OVERVIEW 2. Strategy Implementation 3. Sustainability/ESG 4. Group Results FY 2019 5. Outlook 2020 M74
Slide 3: Austrian Post at a Glance
AUSTRIAN POST AT A GLANCE KZ Mail & Branch Parcel & Logistics Revenue Mix 2019 Network - Letter mail - Parcels - Direct mail - Express mail items Parcel Austria (25%) & Parcel CEE (6%) | Letter Mail & - Newspapers, magazines - Fulfillment, cash transport - Branch/financial services - E-commerce serv
Slide 4: Highlights 2019
HIGHLIGHTS 2019 KZ ™ Letter Mail =_ Letter mail volume with expected decline; record from parliamentary elections: 1.1m absentee ballots (postal voting at 17% of total vote) =_ Customer-oriented product structure was very well received: PRIO letters E+1 delivery, ECO letters E+2/3 delivery Direct Ma
Slide 5: Revenue Increase of 3.2% in 2019
REVENUE INCREASE OF 3.2% IN 2019 Le Stability in the mail business and strong parcel growth Revenue development EURm a +3.2% —7 1,958.5 2,021.6 Parcel & 5 Logistics [aaa 149% eG Mail & Branch 5 Network ~0.8% 2018 2019 INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 Group: +3.2% (Q4: +
Slide 6: Reported EBIT for 2019 Below the Prior Year
REPORTED EBIT FOR 2019 BELOW THE PRIOR YEAR GT EBIT development EURm I -4.9% | a 200.6 a = -2h by +42 49.9 Q3 = Eq i 36.9 93 Q2 48.4 2 Mail & Branch Parcel & Corporate/ 2018 Network Logistics | Consol. 2019 INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 Mail & Branch Network: - Decli
Slide 7: Priorities in 2020
PRIORITIES IN 2020 mA = Letter/Direct Mail Parcel & Logistics KZ, Amd - Further development of - Integration of increasing parcel customer-oriented product volumes, focus on efficiency portfolio - Controlled expansion of - Expansion of offline and digital logistics capacities depending advertising i
Slide 8: 2. Strategy Implementation
1. Highlights and Overview WP 2. STRATEGY IMPLEMENTATION 3. Sustainability/ESG 4. Group Results FY 2019 5. Outlook 2020
Slide 9: Clear Strategic Priorities
CLEAR STRATEGIC PRIORITIES 01 Defending market leadership in the core business Safeguarding market position in a competitive environment 03 and flexibilisation of Logistics infrastructure and process optimisation INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 Enhancing efficiency aa.
Slide 10: Letter Mail
01 LETTER MAIL Letter mail volumes (millions of items) @ -4.3% 2012 2013 20141 2015 2016! 2017 2018 2019 “International letter mail ‘Ml Austrian letter mail jorting due toautomated RESENTATION Inve: tion methodolog ir Relations Vienna, 12 March 2020 10
Slide 11: 0.70 0.74 1.25 1.30 2.50 2.55 4.00 4.10 0.65 0.70 1.10 1.15 2.25 2.30
0.70 0.74 1.25 1.30 2.50 2.55 4.00 4.10 0.65 0.70 1.10 1.15 2.25 2.30 0.80 0.85 1.35 1.35 2.70 2.75 4.20 4.30
Slide 12: Direct Mail/Media Post in Austria
0) DIRECT MAIL/MEDIA POST IN AUSTRIA Direct Mail/Media Post (millions of items) @ -1.8% [ -3.1% ] 5,108 4,883 4737 4,727 4,765 4,599 4,816 4,559 4417 1! 4039 3822 3,659 3,703 «3,777 3630 3.834 3667 2011 «2012 =2013 2014 2015 2016 2017 2018 2019 (addressed _ unaddressed INVESTOR PRESENTATION Investor
Slide 13: Market Setting of the Austrian Parcel Market
01 MARKET SETTING OF THE AUSTRIAN PARCEL MARKET Market statistics Austria 2019 - Total market volume in Austria up by 8.0% - Private customer parcel market +14.0% to 151.2m parcels - Business parcel market -0.4% to 95.0m parcels Total Austrian market Other ——— +8.0% GLS rr 6% DHL Parcel & DHL Expres
Slide 14: Austrian Parcel Market
0) AUSTRIAN PARCEL MARKET KZ Total Austrian parcel market in millions of parcels 246 228 209 182 157 142 148 148 149 151 135 52% 4T% 45% 1% 45% P 46% 48% oe * 42% 4% 42% 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 e@ Market share of Austrian Post INVESTOR PRESENTATION Investor Relations V
Slide 15: Austrian Parcel Business: Growth Forecast Confirmed
071 AUSTRIAN PARCEL BUSINESS: GROWTH FORECAST CONFIRMED KZ Parcel volume forecast of Austrian Post (millions of parcels) +154% |] >140 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020e 2021e INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 15
Slide 16: Growth in Selected Markets
02 GROWTH IN SELECTED MARKETS Growth focus on Parcel & Logistics GERMANY AEP (51.5% stake, at-equity consolidation) - Pharmaceutical wholesale joint venture - Revenue up by 15% in 2019 to about EUR 500m - EBIT break-even achieved Austrian Post International Germany - Strong competition in the intern
Slide 17: bank99 - The New Bank of Austrian Post
BANK99 - THE NEW BANK OF AUSTRIAN POST INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 The building blocks of success of bank99 - 80/20 partnership of Austrian Post/ GRAWE Banking Group - Focused business model: own offerings and commission-based third-party products Our focus - Own o
Slide 18: Capacity Expansion Based on Growth Forecasts
CAPACITY EXPANSION BASED ON GROWTH FORECASTS KZ 2019: EUR 61m Growth CAPEX + EUR 21m properties 2020: >EUR 50m Growth CAPEX + potential additional extensions/property purchases CAPEX (EUR m)! 153 139 61 550 21 71 ~70 2014 2015 2016 2017 2018 2019 2020e 202Ile 2014-2017 incl. CAPEX new corporate head
Slide 19: Expansion of Logistics Infrastructure in Austria
03 EXPANSION OF LOGISTICS INFRASTRUCTURE IN AUSTRIA ——————— Phase 1 Realised In implementation i 75,500 | Pp h ase 3 Sorting capacity PLC Upper Austria Bee Peanarati any; | I by end of 2020: In preparation depending on parcelvolumes [RE Yrdenecey PLC Vienna-South psa INVESTOR PRESENTATION Investor R
Slide 20: Staff Structure in Austria
STAFF STRUCTURE IN AUSTRIA Le Full-time equivalents in the Austrian core business (average for the period) 21,926 21,003 1,891 490 20,217 20,064 -193 FTE Change 2018/2019 [ -904 Civilservants 7,644 17,452 -241 Employees Old CWA 3,858 4,374 _ +953 Employees New CWA co q 5,127 5,881 7095 -193 Employee
Slide 21: Self-Service Solutions as a Competitive Advantage
04 SELF-SERVICE SOLUTIONS AS A COMPETITIVE ADVANTAGE KZ Steady increase in year-on-year use New since DD Nationwide parcel redirection 09/2018 - ‘Abhol- station aE New since 09/2018 - Cooperation with Hofer INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 AllesPost New since 03/2019 .
Slide 22: 3. Sustainability/ESG
1. Highlights and Overview WP 2. Strategy Implementation 3. SUSTAINABILITY/ESG 4. Group Results FY 2019 5. Outlook 2020 22
Slide 23: Austrian Post - The Only ATX Company Which...
AUSTRIAN POST - THE ONLY ATX COMPANY WHICH... ..has delivered mail items in a CO, neutral manner since 2011. CO, NEUTRAL ZUGESTELLT ..IS represented on the CDP Climate Change A List. Career Index. INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 g ..takes part in the annual Women GV 23
Slide 24: Sustainable Strategy of Austrian Post
SUSTAINABLE STRATEGY OF AUSTRIAN POST Ze PRO ACTIVE! Sustainable for Austria ESG RATINGS AND AWARDS r 4 r J Important for customers, shareholders and investors PRO ACTIVE PRO ACTIVE = Prime Status 2019 for the economy for society x Best possible results ekom rleisielarich - Focus oncustomers and - E
Slide 25: Contribution to the UN Sustainable Development Goals
AUSTRIAN POST'S CONTRIBUTION TO THE SUSTAINABLE GT DEVELOPMENT GOALS OF THE UNITED NATIONS DECENT WORK AND ECONOMIC GROVITH As a stock corporation, a stable economic performance (SDG 8) is at the heart of its business operations. GOOD HEALTH QUALITY GENDER AND WELL-BEING EDUCATION EQUALITY wie 1 RED
Slide 26: Pro Active! For the Environment
PRO ACTIVE! FOR THE ENVIRONMENT GT IN THREE STAGES TO CO, NEUTRAL POSTAL ITEMS SINCE 2011 01 Avoid emissions and 02 Alternative 03 Protection and enhance efficiency technologies recultivation - -24% electricity - 2.4 MW photovoltaic - 75 international climate consumption plants installed or under pr
Slide 27: -50.5%-points
96,706 76,946 -20.4% 60 41 -30.7% 624 414 -33.6% 208 124 -40.5% 100% 49.5% -50.5%-points
Slide 28: Pro Active! For the Environment
PRO ACTIVE! FOR THE ENVIRONMENT KZ Green Mail Logstics in Austria nareen Graz 2021" CO,-free mail delivery in the regional capitals CO,-free mail & parcel logistics Eisenstadt - For mail and parcel logistics - Comprehensive use of small e-lorries in all city delivery areas starting in 2020 - First-t
Slide 29: Pro Active! For the Environment
PRO ACTIVE! FOR THE ENVIRONMENT Le Target until 2030: 100% e-mobility on the last mile About 1,750 e-vehicles in use at the end of 2019 >2,400 >2,100 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020e 2021e 2030e = Multi-track ™ Single-Track INVESTOR PRESENTATION Investor Relations Vienna, 12 March
Slide 30: Pro Active! For the Society
PRO ACTIVE! FOR THE SOCIETY Ze Fair Tax & Fair Pay for Austria, 2019 Wages/salaries/social security Taxes and duties Investments and acquisitions Dividends to the state EURm INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 30
Slide 31: Pro Active! For the Society
PRO ACTIVE! FOR THE SOCIETY Regional and digital cS Nationwide supply in Austria - no "cherry-picking” Vv) Strengthening the regional factor = strengthening the ecosystem oO. New postal bank throughout Austria: bank99, the bank nearby aE Regionalisation + digitisation in harmony INVESTOR PRESENTATIO
Slide 32: Pro Active! For Employees
PRO ACT|VE! FOR EMPLOYEES GT Q dA Health Protection Work Safety - 850 health consultations - 23 regional Work Safety Committees - 7health days including lung function tests and - Training courses, ongoing instructions as well as information on healthy nutrition and relaxation supportive posters, vid
Slide 33: Pro Active! For Employees
PRO ACTIVE! FOR EMPLOYEES Gender Balance programme ,,Expedition Elly” Expedition Elly" Gender Balance programme - Aiming for a balanced gender ratio at Austrian Post - 160 employees develop ambitious goals and measures to continuously increase the proportion of women - Numerous measures already impl
Slide 34: For Employees
FOR EMPLOYEES KA EBIT bonus for employees EBIT bonus (EUR) sn 832 832 853 875 889 889 680 702 725 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 34
Slide 35: Pro Active! For Economy
PRO ACTIVE! FOR ECONOMY Predictability for owners EBIT (EUR m) 2 208 211 197 198 20 201 182 186 163 170 168 150 157 123 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015' 2016 2017 2018 2019 TExcl L JR 2.08 for the 2019 financial year to the Annual General Meeting on 16 April 2021 INVESTOR PRESENTAT
Slide 36: 4. Group Results FY 2019
1. Highlights and Overview 2. Strategy Implementation 3. Sustainability/ESG 4. GROUP RESULTS FY 2019 5. Outlook 2020 M74 36
Slide 37: 1,958.5 2,021.6 15.6 15.8 10.8 9.9 2.13 2.17 161.9 148.4 41.6 34.3
1,958.5 2,021.6 15.6 15.8 10.8 9.9 2.13 2.17 161.9 148.4 41.6 34.3
Slide 38: Main Accounting Effects in 2018 and 2019
MAIN ACCOUNTING EFFECTS IN 2018 AND 2019 GT 2018 EUR m - Lump-sum compensation for shortening the term of the contract with BAWAG P.S.K. +20.1 - Allocation to provision for redimensioning in the financial services sector -21.5 2019 EUR m EBIT special effects Effect from provisions for data protectio
Slide 39: Group Income Statement and IFRS Effects
IFRS 16 Q4 Q4 2018 2019 % ∆ effects 2018 2019 1,958.5 2,021.6 3.2% 63.1 - 542.1 559.3 96.2 131.5 36.7% 35.3 - 22.3 17.6 -441.2 -473.3 -7.3% -32.0 - -128.0 -139.7 -1,008.7 -976.7 3.2% 31.9 - -251.8 -232.0 -295.7 -383.7 -29.8% -88.0 +36,7 -84.5 -102.1 -3.6 -0.6 82.1% 3.0 - -1.9 -0.4 305.4 318.7 4.3% 1
Slide 40: Mail & Branch Network Division: Revenue Development FY 2019
™ MAIL & BRANCH NETWORK DIVISION: KZ REVENUE DEVELOPMENT FY 2019 Letter Mail & Mail Solutions (EUR m) Direct Mail/Media Post (EUR m) - Operating letter mail volume decline in Austria of about - Operating volume decline in Austria of 3.1% 3.5% - Volume decrease in addressed direct mail in Austria, -
Slide 41: Mail & Branch Network Division Results
2018 2019 % ∆ Q4 2018 Q4 2019 1,412.3 1,400.5 -0.8% -11.8 384.9 367.0 804.8 816.0 1.4% 11.2 219.6 211.7 382.6 372.0 -2.8% -10.6 104.7 100.1 131.2 132.1 0.7% 0.9 38.4 38.1 93.7 80.4 -14.2% -13.3 22.2 17.1 112.9 132.8 17.6% 19.9 33.2 41.2 1,525.2 1,533.3 0.5% 8.1 418.1 408.2 311.2 288.9 -7.2% -22.3 97
Slide 42: Parcel & Logistics Division: Revenue Development FY 2019
PARCEL & LOGISTICS DIVISION: REVENUE DEVELOPMENT FY 2019 Revenue development EURm - +14.5% —7 632.5 552.4 117.8 +8.7% CEE/SEE 108.4 Austria +15.9% 2018 2019 INVESTOR PRESENTATION Investor Relations Vienna, 12 March 2020 GT Parcel & Logistics Division: +14.5% (Q4: +22.3%) - E-commerce trend and coope
Slide 43: Parcel & Logistics Division Results
2018 2019 % ∆ Q4 2018 Q4 2019 552.4 632.5 14.5% 80.0 159.6 195.2 266.1 352.9 32.6% 86.8 77.8 113.4 229.6 217.5 -5.3% -12.2 66.2 62.8 56.6 62.1 9.6% 5.4 15.6 19.0 4.9 4.2 -15.0% -0.7 1.3 1.2 557.4 636.7 14.2% 79.3 160.8 196.4 54.9 66.0 20.3% 11.2 20.1 24.1 9.8% 10.4% - - 12.5% 12.3% -13.6 -20.5 -51.4
Slide 44: Change in the Balance Sheet Structure Due to IFRS
CHANGE IN THE BALANCE SHEET STRUCTURE DUE TO IFRS 16 KG Balance sheet as at 31 December 2019 EUR m 1681.2 ” So 2,042.9 ASSETS " Cash/cash equivalents, 142.4 money market/ 365.8 securities investments ° , ; 406.5 Financial assets, 139.5 investment property - 96.2 Receivables, 439.9 inventories, other
Slide 45: 225.9/295.92 -81.3 +17.3 161.9/231.92 -23.5 -34.7 -38.3 65.4/135.42
225.9/295.92 -81.3 +17.3 161.9/231.92 -23.5 -34.7 -38.3 65.4/135.42
Slide 46: Dividend Policy
DIVIDEND POLICY Le Continuation of attractive and predictable dividend policy - Dividend proposal to the Annual General Dividends (EUR) Meeting: EUR 2.08/share - Dividend yield as at 31 December 2019: 190 1:95 1.9 6.1% (based on share price of EUR 34.00) 10 1.80 - Unchanged dividend policy: distribu
Slide 47: Clear Capital Market Positioning Reconfirmed
CLEAR CAPITAL MARKET POSITIONING RECONFIRMED Solid and profitable business model “Revenue trans-o-flex in EURm = Revenue excl. trans-o-flex EURm —=—EBIT margin % 17 2018 2019 Attractive dividend policy 9 190 195 1.95 2.00 2.05 2.08 2.08 == Dividend —#— Dividend Yield 2009 2010 2011 2012 2013 2014 20
Slide 48: 5. Outlook 2020
1. Highlights and Overview WP 2. Strategy Implementation 3. Sustainability/ESG 4. Group Results FY 2019 5. OUTLOOK 2020 48
Slide 49: Outlook 2020
OUTLOOK 2020 n © Market environment - 5% annual decline in addressed letter mail volumes expected, especially against the backdrop of new e-Government solutions - Direct mail volumes subject to economic cycle and uncertainties - The national and international parcel market continues to exhibit volum
Slide 50: Contact
CONTACT Austrian Post Financial calendar 2020 Investor Relations 16 April 2020 Rochusplatz 1, 1030 Vienna 28 April/30 April 2020 Website: www.post.at/ir 14 May 2020 E-mail: investor@post.at 7 August 2020 Telephone: +43 57767-30400 13 November 2020 Disclaimer Annual General Meeting Ex-day/Dividend Pa