Spok Holdings, Inc. · NASDAQ:SPOK
Spok — Case Study Webinar: BJC HealthCare and Washington University School of Medicine (February 2014)
14 slides from Spok's conference presentation, Feb 18, 2014
Slide 1: Case Study Webinar: BJC HealthCare and Washington University School of Medicine
CASE STUDY WEBINAR: BJC HEALTHCARE AND WASHINGTON UNIVERSITY SCHOOL OF MEDICINE Improving Communication Workflows With Spok
Slide 2: Speakers: Chris Mossengren and Jeanne Epley
CHRIS MOSSENGREN Mobility & Communications Program Manager JEANNE EPLEY Telecommunications Business Consultant BJC HealthCare & Washington University School of Medicine
Slide 3: BJC HealthCare & Washington University School of Medicine
BJC HEALTHCARE & WASHINGTON UNIVERSITY SCHOOL OF MEDICINE • Barnes-Jewish & St. Louis Children’s Hospital – 1,600 licensed beds – 13,000 Employees – 2,000 WUSM Physicians – 900 Residents • BIG, Complex Campus – 20 city blocks – 60 buildings – 1 million sq. ft. new construction underway
Slide 4: Communication Challenges - 2008
COMMUNICATION CHALLENGES - 2008 Different communication processes Multiple end-devices Managing message groups Support challenges
Slide 5: Addressing the Challenges
ADDRESSING THE CHALLENGES 1 Needed to understand how everyone communicated 2 Determined process common denominators 3 Established change strategy 4 Created a “managed path” for staff and administrators 5 Integrated anything that pages or messages into middleware
Slide 6: Path to Improving Communication Workflows (2008-2011)
PATH TO IMPROVING COMMUNICATION WORKFLOWS 2008-2010 Partnered with Sprint to design & install internal cellular network 2010-2011 Comprehensive hospital consultations & audits: - Communication process mapping (systems, events, groups, etc.) - Facilitated departmental meetings & created future-state
Slide 7: Path to Improving Communication Workflows (2011-Present)
PATH TO IMPROVING COMMUNICATION WORKFLOWS 2011-2013 Design future-state process and middleware integration – Spok - Spok database restructuring: Establish unique IDs and standardized data management processes (75,000 directory entries / 35,000 msg ID) - Facilitated testing and cut-over process for 5
Slide 8: Improving Communication Workflows
IMPROVING COMMUNICATION WORKFLOWS WITHOUT MIDDLEWARE INTEGRATION WITH MIDDLEWARE INTEGRATION • Applications to pagers direct • End-device agnostic • No shared database • Sharing managed databases • No shared scheduling system • Leveraging common Web on-call • Limited profile rules • Reporting tools
Slide 9: 2008 Versus 2014
2008 VERSUS 2014 WITHOUT MIDDLEWARE INTEGRATION WITH MIDDLEWARE INTEGRATION 84 Alphamates Messenger 50 Applications 76 Operator Smart Suite Consoles House Phones
Slide 10: Workflow Example: Nurse-Call Process
WORKFLOW EXAMPLE: NURSE-CALL PROCESS WITHOUT MIDDLEWARE INTEGRATION WITH MIDDLEWARE INTEGRATION Patient presses button Patient presses button Alert is received at nursing station Text-based alert is received Unit admin sends page to on nurse’s device nurse Nurse receives page and calls back or walks
Slide 11: Workflow Example: ECMO Activation Process
WORKFLOW EXAMPLE: ECMO ACTIVATION PROCESS WITHOUT MIDDLEWARE INTEGRATION WITH MIDDLEWARE INTEGRATION Nurse or unit admin pages all ECMO pagers Nurse or unit admin notifies hospital operator ECMO team receives pages Operator sends text-based alert to Team members call back ECMO group (via console) to
Slide 12: Results
RESULTS Standardized processes (shared efficiencies) Single directory environment (faster and more accurate data management) Faster, more reliable communication events Ability to audit message trails Enabling expansion of mobility opportunities Better positioned (scalable) for future inte
Slide 13: Lessons Learned
LESSONS LEARNED 1 Start with pilots instead of promises 2 Workflow drives technology, not vice-versa 3 HIPAA/HITECH regulations change —stay informed 4 Engage peer organizations early 5 Partner with clinical “champions” to assist with change, acceptance, and communication
Slide 14: Questions
QUESTIONS Continue the conversation with #SpokWebinar