Anz Group Holdings Limited · ASX:ANZ
Anz — Australia and New Zealand Banking Group — Macquarie Australia Conference 2012
15 slides from Anz's conference presentation, May 4, 2012
Slide 1: Macquarie Connections Australia Conference 2012
For personal use only Macquarie M i Connections C ti Australia Conference 2012 Philip Chronican Chief Executive Officer, Australia AUSTRALIA AND NEW ZEALAND BANKING GROUP LIMITED May 2012
Slide 2: Australia Division - 1H12 Result
Australia Division - 1H12 Result For personal use only % Contribution to Underlying Profit by Underlying PBP by business business % 16 1 16.1 13 4 13.4 13 1 13.1 Wealth $m 32.7 36.7 38.8 Commercial 2,500 2,387 2,338 2,258 Wealth 51 2 51.2 49 9 49.9 48 1 48.1 R t il Retail 2,000 1H11 2H11 1H12 Commer
Slide 3: ANZ Australia vision – To be a super regional bank with a leadership position in Australia
ANZ Australia vision – To be a super regional bank with a leadership position in Australia For personal use only • Be the bank of choice for high value customers, capturing maximum share of wallet • Drive convenience and service leadership • Leverage our Super Regional strength, locally • Grow our s
Slide 4: Strategy focuses on growing higher value segments, deeper relationships & sustainable deposit base
Retail – Strategy focuses on growing higher value segments deeper relationships & sustainable deposit base segments, For personal use only Affluent 50+ Six Priority International Banking Target Customer Segments Young Money Small Business Staff ANZ is not a price leader and emphasises CRM platform (
Slide 5: We have grown our retail franchise through our critical value focus
Retail - We have grown our retail franchise through our critical value focus For personal use only Clearly defined strategic priorities to Growth in share of wallet outperforms drive growth domestic peers (%) Share of wallet – Traditional Banking1,2 • Deepening customer relationships and I d Index S
Slide 6: Growing our share of critical products
Retail – Growing our share of critical products For personal use only Deposits Household Deposit Growth Index Sep 09 = 100 • Retail deposit growth - up 5% HOH (11% PCP) 135 • Growth in household deposits strong over last three years (CAGR 12.3% Mar 09 to Mar 12) and up 12.7% in the 12 months to Mar1
Slide 7: We are focusing on digital and online channels to meet customer expectations
Retail – We are focusing on digital and online channels to meet customer expectations For personal use only • Online now the channel of choice for an increasing Branch OTC transactions number of customers million OTC transactions • Branch transactions are declining at the rate of 5.5 ~4% - 5% p per
Slide 8: Delivering customer propositions targeted at key segments aligned to our Super Regional Strategy
Retail – Delivering customer propositions targeted at k key segments t aligned li d to t our Super S Regional R i l Strategy St t For personal use only International Banking Moving to Australia website Services branches Concierge model (Online) (Branch) (Phone) • S Simplified p ed multilingual u gua
Slide 9: Becoming the bank of choice for Asian Region customers
Retail – Becoming the bank of choice for Asian Region customers t For personal use only Customer Focus Capabilities Outcome1 • 400+ in-branch specialists with multi language capability 47 IBS Branches Specialists who (19 branches Jan-11) speak your • 1+1 product targets both parents (in home country
Slide 10: Commercial – Executing to a clearly articulated strategy
Commercial – Executing to a clearly articulated strategy For personal use only Targeting sectors where we have industry specialisation Net profit after tax • Natural Resources & Infrastructure $m $ 25% CAGR • Agriculture A i lt 980 • Trading companies with cross-border needs. 912 632 Leveraging our
Slide 11: Commercial – Super regional advantage
Commercial – Super p regional g advantage g For personal use only Super regional platform and core Cross-border referrals capabilities driving cross-sell and 600 43% increase new-to-bank acquisition Super regional platform 400 • The only bank able to connect Commercial customers across Asia, New Zea
Slide 12: Commercial business summary
Commercial business summary For personal use only Small Business Banking Business Banking • Acquiring new-to-Commercial customers by tapping • Growing deal size by focusing on new-to-bank trading into ANZ distribution networks companies with more sophisticated needs • Greater focus on cross sell, ma
Slide 13: Driving sustainable productivity
Driving sustainable productivity For personal use only Driving sustainable productivity Technology & Hubs Process People & Products Channels • Capacity and capability • Investing in eChannels • Operations Process • Simplifying product through offshore Hubs in and customer facing Transformation – off
Slide 14: Australia Operations – Delivering significant savings through improvement in productivity and costs
Australia Operations – Delivering significant savings through improvement in productivity and costs For personal use only Improved productivity and contained costs despite significant increase in volume1 Task Volume • Implemented a number of initiatives to deliver Work output hours productivity d ti
Slide 15: For personal use only
For personal use only The material in this presentation is general background information about the Bank’s activities current at the date of the presentation. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to investors or p
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