Nordea Bank Abp · OMXHEX:NDA_FI
Nordea Bank Abp — Investor Day (2025)
10 slides from Nordea Bank Abp's investor day presentation, 2025
Slide 1: The preferred financial services partner for household customers in the Nordics
The preferred financial services partner for household customers in the Nordics Personal Personal Banking Banking
Slide 2: Disclaimer
Disclaimer • Nordea and its businesses are exposed to various risks and uncertainties. • This presentation contains certain statements which are not historical facts, including, without limitation, statements communicating expectations regarding, among other things, the results of operations and the
Slide 3: Personal Banking today
Personal Banking today Largest and only pan-Nordic retail franchise, Uniquely positioned in the Nordics top three in all markets Universal relationship model Trusted financial partner to Well-diversified income mix • Full financial offering spanning all household needs 6.5m household customers acros
Slide 4: Successful delivery of 2025 strategic objectives supports transition into next strategy period
Personal Banking 2022–25 Successful delivery of 2025 strategic objectives supports transition into next strategy period Change since 20211 Increased Nordic aggregate customer satisfaction All-time high +3 points Create Top-rated digital the best omnichannel bank with all-time high Digital active cus
Slide 5: Our vision and strategic priorities
Personal Banking 2026–30 Our vision and strategic priorities The preferred financial services partner for household customers in the Nordics Growth Offering Scale Grow faster than market Lead with best-in-class Deliver operational in Sweden, Norway, and digital experience and excellence with Nordic
Slide 6: Focused opportunities for growth and strong operating performance
Personal Banking 2026–30 Focused opportunities for growth and strong operating performance Building blocks for 2030 performance – Targeting >19% return on allocated equity Income growth, 2025-30 1 ~3% CAGR 1 Grow faster than market 2025 Market momentum Faster-than- 2030 market growth 2 Invest in cus
Slide 7: Growth: Accelerate profitable growth in targeted areas
Growth Accelerate profitable growth in targeted areas Scale leading growth model for mortgages and pensions to increase Win customer acqusition Sweden Expand reach to new savers and Premium customers through enhanced ~1.5x Income growth above market segment value propositions Activate existing custo
Slide 8: Offering: Winning relationships with tailored experiences and offerings
Offering Winning relationships with tailored experiences and offerings Deliver mobile-first banking with seamless switching between self- Tailored and service and assisted channels adaptive Provide personalised nudges and insights relevant to customers’ >80% Digital sales (from ~70%) experiences fin
Slide 9: Scale: Seamless and efficient processes delivering smooth customer experience
Scale Seamless & efficient processes delivering smooth customer experience Deploy AI assistants to resolve routine issues and free up time for advisers to focus on complex issues Digital-first Empower advisers with AI-based, real-time insights and Adviser efficiency interaction recommendations based
Slide 10: The right platform, the right capabilities and the right people
Personal Banking The right platform, the right capabilities and 2030 targets the right people RoAE Build on our unique pan-Nordic leadership position >19% Accelerate profitable growth in targeted areas Cost-to-income ratio Create superior digital customer experiences through <43% investments in tech