Public Service Enterprise Group Incorporated · NYSE:PEG
Public Service Enterprise — Spring 2023 PSE&G Energy Assistance Webinar
29 slides from Public Service Enterprise's conference presentation, Apr 24, 2023
Slide 1: Payment Assistance Outreach Presents: Energy Assistance Webinar
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session PAYMENT ASSISTANCE OUTREACH (PAO) PRESENTS: ENERGY ASSISTANCE WEBINAR MONDAY, APRIL 24 AT 2 PM THIS WEBINAR WILL PROVIDE YOU WITH IMPORTANT INFORMATION ABOUT ENERGY ASSISTANCE AVAILABLE THROUGH NEW JE
Slide 2: Types of Communication
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session TYPES OF COMMUNICATION — EXTERNAL — Community Outreach Vendor Visit — Webinars/Conferences/Workshops — LINKS — www.pseg.com/help — www.pseg.com/ayuda (Spanish) — INTERNAL — Training Customer Contact A
Slide 3: Agenda
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session AGENDA ‒ Welcome ‒ PSE&G Energy Efficiency Programs ‒ PSE&G Collections and Payment Assistance Outreach ‒ Bill Payment Assistance Programs ‒ PAGE & NJ SHARES ‒ NJ Lifeline ‒ Universal Service Fund (US
Slide 4: Submit Your Questions in the Q&A or Chat
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session SUBMIT YOUR QUESTIONS IN THE Q&A OR CHAT TO ASK QUESTIONS ABOUT THE PRESENTATION AFTER TODAY’S WEBINAR PLEASE SEND YOUR QUESTIONS ABOUT BILL PAYMENT ASSISTANCE PROGRAMS TO: pao@pseg.com 4
Slide 5: PSE&G Energy Efficiency Programs
Spring 2023 PSE&G Payment Assistance Outreach (PAO): Energy Assistance Information Session PSE&G ENERGY EFFICIENCY PROGRAMS 5
Slide 6: New Jersey Comfort Partners Program and Home Weatherization Program
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session NEW JERSEY COMFORT PARTNERS PROGRAM • A FREE energy saving and energy education program for qualified low-income customers • We help customers save energy and make their homes healthy and safe • We ha
Slide 7: New Jersey Comfort Partners Program
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session NEW JERSEY COMFORT PARTNERS PROGRAM OVERVIEW: • Statewide low-income energy conservation program sponsored by New Jersey Clean Energy Program and administered by gas and electric utilities ELIGIBILITY
Slide 8: PSE&G Home Weatherization Program for Income-Qualified Customers
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session PSE&G HOME WEATHERIZATION PROGRAM FOR INCOME-QUALIFIED CUSTOMERS OVERVIEW: Free home energy efficiency assessment and up to $6,000 in energy efficiency upgrades and up to $1,500 in health and safety i
Slide 9: PSE&G Energy Efficiency Program Links
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session PSE&G ENERGY EFFICIENCY PROGRAM LINKS FOR MORE INFORMATION ON OUR MODERATE-INCOME PROGRAM PLEASE VISIT: • homeenergy.pseg.com/homeweatherization FOR MORE INFORMATION ON OUR LOW-INCOME PROGRAM PLEASE V
Slide 10: PSE&G Collections Updates
Spring 2023 PSE&G Payment Assistance Outreach (PAO): Energy Assistance Information Session PSE&G COLLECTIONS UPDATES 10
Slide 11: Winter Termination Period
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session Winter Termination Period – November 15 – March 15 – Protects customers receiving assistance from being disconnected for non- payment – PSE&G also protects seniors 65 and over – Customers will still g
Slide 12: Our Shut-off Notice
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session Our Shut-off Notice Month 1 Month 2 12
Slide 13: DPA: Deferred Payment Agreement
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session DPA: Deferred Payment Agreement – PSE&G offers a Equal Payment Plan (EPP) to spread an estimated year of service equally over 12 months – When a customer falls behind on their bill, they need a DPA wh
Slide 14: PSE&G would rather not shut off a customer
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session – Customers should contact us early – Customers should provide us good PSE&G would phone addresses numbers and e-mail rather not shut – PSE&G will send a customer an e- off a customer mail a day or tw
Slide 15: PSE&G Bill Payment Assistance Programs
Spring 2023 PSE&G Payment Assistance Outreach (PAO): Energy Assistance Information Session PSE&G BILL PAYMENT ASSISTANCE PROGRAMS 15
Slide 16: Disclaimer
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session DISCLAIMER THE BILL PAYMENT ASSISTANCE PROGRAMS DISCUSSED TODAY ARE AVAILABLE TO QUALIFYING RESIDENTIAL CUSTOMERS, PSE&G DOES NOT ADMINISTER BILL PAYMENT ASSISTANCE PROGRAMS. FOR MORE INFO: pseg.com/h
Slide 17: NJ Bill Payment Assistance Programs (Low to Moderate Income)
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session NEW JERSEY BILL PAYMENT ASSISTANCE PROGRAMS (LOW TO MODERATE INCOME) PAYMENT ASSISTANCE GAS & ELECTRIC (PAGE) NJ SHARES HELPS ZERO-TO-MODERATE INCOME HOUSEHOLDS HELPS MODERATE-TO-FIXED INCOME HOUSEHOL
Slide 18: NJ Payment Assistance Programs (Senior & Disabled Adults)
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session NEW JERSEY PAYMENT ASSISTANCE PROGRAMS (SENIOR & DISABLED ADULTS) NJ LIFELINE A PROGRAM FOR CUSTOMERS 65 YEARS OLD OR DISABLED ADULTS OVER THE AGE OF 18 WHO RECEIVE SOCIAL SECURITY DISABILITY BENEFIT
Slide 19: NJ BPU Universal Service Fund (USF)
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session NJ BOARD OF PUBLIC UTILITIES UNIVERSAL SERVICE FUND (USF) Household USF Income Levels Expanded from 10/1/2021 to Monthly Income Size 09/30/2023 – Requires proof of previous 30 days income 1 $4,530 – A
Slide 20: USF Fresh Start Program
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session USF FRESH START PROGRAM – Customers with overdue balances of $60 < will be screened for the USF Fresh Start Program (FSP). – No separate application needed for FSP – USF customers with FSP will have 1
Slide 21: Low Income Home Energy Assistance (LIHEAP)
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session LOW INCOME HOME ENERGY ASSISTANCE (LIHEAP) Household Helps with winter heating costs & medically necessary Monthly Income Size cooling costs – Requires proof of previous 30 days income 1 $3,464 ‒ LIHE
Slide 22: LIHEAP Emergency Assistance (EA)
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session LIHEAP EMERGENCY ASSISTANCE (EA) As of March 15th, LIHEAP Emergency Assistance (EA) begins and PSE&G customers can receive up to $1,000 benefit payment: ‒ Must be approved for LIHEAP (Started November
Slide 23: How to Apply for USF and LIHEAP
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session HOW TO APPLY FOR USF AND LIHEAP ‒ Applications are available at all PSE&G Customer Service Centers or at local LIHEAP/USF Intake agencies ‒ LIHEAP and USF are the same application ‒ LIHEAP Application
Slide 24: Eligibility Documents
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session ELIGIBILITY DOCUMENTS PROGRAM LIHEAP USF PAGE NJ SHARES NJ LIFELINE State ID/ (Undocumented N/A N/A X N/A N/A Households: Passport) Social Security X X X X X Card Proof of X X X X X Income Proof of X
Slide 25: Income Guidelines
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session INCOME GUIDELINES NJ LIFELINE LIHEAP USF PAGE NJ SHARES FAMILY SIZE (Not Household Monthly Gross Monthly Gross Annual Gross Monthly Gross Income) 1 $3,464 $4,530 $69,282 $4,530 $42,142 2 $4,530 $6,103
Slide 26: LIHEAP/USF Agencies
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session LIHEAP/USF AGENCIES 26
Slide 27: Online Applications & Telephone Numbers
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session ONLINE APPLICATIONS & TELEPHONE NUMBERS LIHEAP/ NJ NJ PAGE USF SHARES LIFELINE pseg.com/energyassistance njpoweron.org njshares.org aging.nj.gov 1-866-NJSHARES 1-800-510-3102 1-732-389-2204 1-800-792-
Slide 28: Thank you
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session Thank you 28
Slide 29: PSE&G Contacts and Links
Spring 2023 PSE&G Payment Assistance Outreach (PAO) Presents: Energy Assistance Information Session PSE&G CONTACTS AND LINKS PHONE: All questions including billing 1-800-436-PSEG (7734) Credit and Collection 1-800-357-2262 *Say “Social Services” if Social Service Professional is calling on behalf of
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