Sampo Oyj · OMXHEX:SAMPO
Sampo Oyj — Nordea — Investor Day (August 2018)
14 slides from Sampo Oyj's investor day presentation, Aug 17, 2018
Slide 1: Transformation will take Nordea to the next level – Personal Banking perspective
Transformation will take Nordea to the next level – Personal Banking perspective Sampo Group Analyst Day Topi Manner, Head of Personal Banking August 17th, 2018
Slide 2: Nordea is a focused Nordic universal bank
FULL YEAR 2017 Nordea is a focused Nordic universal bank Income distribution ~35 EURbn Other Market capitalization 8% Personal A top ten universal bank in Europe Wealth Banking Management 30% 22% 9.5 EURbn 4.0 EURbn Total operating income Operating profit 20% 20% Wholesale 581 EURbn 330 EURbn Bankin
Slide 3: Q2 2018 Group highlights
Q2 2018 Group highlights Improved customer satisfaction and business momentum • Stabilising trend in NII • Positive signs in volume development in most sectors • Strong trend in corporate advisory service Delivering on the cost targets Strong credit quality Capital ratios at all-time-high Major impr
Slide 4: Q2 2018 Group financial highlights
Q2 2018 Group financial highlights Q218 vs. Q118* Q218 vs. Q217* Net interest income (chg %) 2 -7 Income Total operating income (chg %) 10 8 Costs Total operating expenses (chg %) -3 -8 Profit Operating profit (chg %) 24 34 Credit quality Loan loss level (bps) 10 (7) 10 (13) Capital CET1 ratio (%) 1
Slide 5: Gjensidige Bank brings market share and consumer lending expertise
Gjensidige Bank brings market share and consumer lending expertise I Strategic partnership with Gjensidige Forsikring Customer Customer Assets Under Pre-Tax Revenue # of customers II +3% Market Share Assets Deposits Management Earnings 47.3 23.8 45.2 1035 612 176 III Profitable Growth NOK Billion NO
Slide 6: Significant transformation continues in Personal Banking
Significant transformation continues in Personal Banking Mobile transactions Online advisory meetings Branches at the end of the year Millions 26% Online meetings share of total1 20% Customers expect to be served anywhere, anytime so we are focusing on mobile Human advice prioritised for selected se
Slide 7: The shift towards digital touchpoints is driven by mobile and online services
The shift towards digital touchpoints is driven by mobile and online services Active mobile users Mobile payments Online Consumer Loan applications1 # of active mobile users CAGR +17% 7 1 Non-collateralised consumer loans
Slide 8: Strong own digital development, supported by best partners and ecosystems
Strong own digital development, supported by best partners and ecosystems Online and Aggregated face-to-face open banking meetings services Chat, Global chatbots, wallets calls – 24/7 Mobile as entry point to Local all services providers 8
Slide 9: User experience driven approach bearing fruit: Mobile Banking App Ratings
User experience driven approach bearing fruit: Mobile Banking App Ratings1 Ratings for iOS Ratings for Android Finland Finland Nordea Mobile 4,4 Nordea Mobile 4,2 #1 OP Mobile 3,7 OP Mobile 4,1 Danske Bank 2,9 Danske Bank 2,8 Sweden Sweden Nordea Mobile 4,5 Handelsbanken 4,3 SEB Bank 3,7 SEB Bank 4,
Slide 10: Power of the new mobile banking app
Power of the new mobile banking app Vision Transaction platform • All products and services instantly via digital channels • User data guides relevant advice • Premium look & feel Sales platform New Architecture Designed for cross- product and cross- channel use cases, Service platform with better a
Slide 11: Modern Core Banking Platform keeps us ahead
Modern Core Banking Platform keeps us ahead Examples of progress: Increasing NPS Leading Mobile Experience Mobile app, netbank, video, call, chat, robo advisors, nordea.xx, branches Robotisation of processes Core Banking Platform Digital, robotic and low- Migration (CBP) cost operations started: 750
Slide 12: We listen, learn and act
We listen, learn and act Examples of fixes in the WECARE and WEFIX initiatives1 Call out Tuesdays Soft-blocking a card in the mobile bank Retrieval of card pin code in the mobile bank Credit card issuing in 60 sec in Nordea Wallet for Apple Pay Cards related customer complaints decreased Courtesy, l
Slide 13: Transforming Personal Banking on track
Transforming Personal Banking on track Challenges and opportunities Achievements Margin pressure – mortgage disruption in Turning the tide on customer satisfaction Sweden MiFID II impacts on savings business margins; increased advice time required #1 Moving to front-runner position in digital and mo
Slide 14: Thank You
Thank You Topi.Manner@nordea.com