Zurich Insurance Group Ltd · SIX:ZURN

Zurich Insurance — Deutsche Bank Global Financial Services Investor Conference 2014

8 slides from Zurich Insurance's conference presentation, May 28, 2014

1. Slide 1: Zurich Insurance Group

   Zurich Insurance Group Mike Foley, CEO North America Commercial Deutsche Bank Global Financial Services Investor Conference New York, May 28, 2014

2. Slide 2: Zurich Insurance Group – Cornerstones of our strategy

   Zurich Insurance Group – Cornerstones of our strategy GROUP STRATEGY KEY FOCUS AREAS  Corporate Zurich in 1 Prioritizing investment  Commercial mid-market in distinctive positions North America  Select retail  Extract value from Global Life back books Managing other  Continue to capture value f

3. Slide 3: Zurich North America executes through five major businesses

   Zurich North America executes through five major businesses NORTH AMERICA NORTH AMERICACOMMERCIAL COMMERCIAL (NAC) (NAC) GCINA Commercial Specialty Programs Direct Markets Global Markets Products Corporate Standard P&C and Complex products Business distributed Business distributed Standard P&C lines

4. Slide 4: We are investing in North America in selected areas of capability

   We are investing in North America in selected areas of capability… Customer Broker • Commercial primary research • Broker behavioral segmentation • Customer feedback (NPS) • Select broker strategy • Moments of truth • Broker analytics • Whole-account view • Broker engagement model Predictive Analyti

5. Slide 5: …and as we grow, we will remain focused on underwriting discipline

   …and as we grow, we will remain focused on underwriting discipline ILLUSTRATIVE Target Price Execution – “5-5-5” Calibration Technical Price Certification Example Portfolio Technical Price is the price needed at Certified +/- 5% model target price a per risk level to achieve Zurich’s Non-certified >

6. Slide 6: Notes

   Notes May 28, 2014 Deutsche Bank Global Financial Services Investor Conference 6

7. Slide 7: Disclaimer and cautionary statement

   Disclaimer and cautionary statement Certain statements in this document are forward-looking statements, including, but not limited to, statements that are predictions of or indicate future events, trends, plans or objectives of Zurich Insurance Group Ltd or the Zurich Insurance Group (the ‘Group’).

8. Slide 8: Calendar

   Calendar: - May 28, Deutsche Bank Global Financial Services Investor Conference, New York - August 7, Half year results 2014 - September 30 – October 2, BoAML Annual Banking & Insurance CEO Conference - November 6, Results for nine months to September 30, 2014 - February 12, 2015, Annual results 201

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