Citizens Financial Group, Inc. · NYSE:CFG
Citizens Financial — KBW Winter Financial Services Symposium 2020
18 slides from Citizens Financial's conference presentation, Feb 13, 2020
Slide 1: KBW Winter Financial Services Symposium
KBW Winter Financial Services Symposium February 13, 2020 Michael Ruttledge Chief Information Officer, Head of Technology
Slide 2: Forward-looking statements and use of key performance metrics and non-GAAP financial measures
Forward-looking statements and use of key performance metrics and non-GAAP financial measures This document contains forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Statements regarding potential future share repurchases and future dividends are
Slide 3: Accelerating technology capabilities
Accelerating technology capabilities Significantly modernized and strengthened technology capabilities since IPO Well-positioned to compete with sufficient scale and smart use of resources − Strong foundation in place: Top leadership team, excellent business alignment, disciplined prioritization, in
Slide 4: Experienced CIO organization
Experienced CIO organization Strong leadership team with an average of ~26 years of industry experience with disciplined talent across all levels Michael Ruttledge Chief Information Officer Strategy, Architecture, Consumer Banking Infrastructure and Engineering Technology Technology Partner Commerci
Slide 5: Citizens technology journey – going to next level, increasing clock speed
Citizens technology journey – going to next level, increasing clock speed Invested to modernize foundational technologies and strengthen existing capabilities Accelerating new tech Significant technology Lagging investment capabilities while investments to catchup strengthening foundation 2007 2013
Slide 6: Delivering for customers and the company
Delivering for customers and the company Significantly transforming enterprise-wide infrastructure to benefit customers and improve efficiency Growing and Growing in-house engineering talent upscaling Established advanced training program leveraging AI & machine learning talent to drive transformati
Slide 7: Strengthening capabilities - Consumer
Strengthening capabilities - Consumer Select examples Recent enhancements Partnerships Launched innovative merchant finance partnerships with Microsoft and ADT Implemented AI and machine learning platform to improve retail fraud and bankruptcy prediction Automated investing platform for Wealth custo
Slide 8: Strengthening capabilities - Commercial
Strengthening capabilities - Commercial Select examples Recent enhancements Partnerships Completed migration to accessOptimaTM, best-in-class cash management platform End-to-end workflow tool to improve − Over 30k users speed of customer onboarding and Enhanced client-coverage dashboard and onboardi
Slide 9: Enhancing digital offerings
Enhancing digital offerings Select examples Delivering innovative digital products and services to customers Mobile Online Point of sale Upgrading to best-in- 1st regional bank to New state-of-the-art Innovation with class mobile and online market with national accessOPTIMA® cash merchant finance pl
Slide 10: TOP 6 transformation program and strategic revenue initiatives
TOP 6 transformation program and strategic revenue initiatives Selected examples Technology transformation contributes strongly to TOP 6 Transformational TOP Program Traditional TOP Program Advance Next-Gen Redesign go-to-market Revenue initiatives Efficiency initiatives technology operating model M
Slide 11: Next Generation Technology transformation program
Next Generation Technology transformation program Next Gen Tech transformation program enables business aspirations… Increased leverage of Faster, lower-cost Personalized product Seamless customer cutting-edge product delivery & service offerings experience technology …through five strategic pillars
Slide 12: Next Gen Tech - Enhanced engineering talent and tools
Next Gen Tech - Enhanced engineering talent and tools Build a top-notch in-house engineering team by attracting the best and brightest talent Key milestones achieved 2022 target state Established advanced training Leverage advanced training program for engineers program to upskill up to ~35% Develop
Slide 13: Next Gen Tech – Agile operating model
Next Gen Tech – Agile operating model Leverage Agile operating model for software development and cloud innovation Key milestones achieved 2022 target state Trained ~800 colleagues Predominant use of agile operating Launched first pilot pods model for development Established flexible process for Ope
Slide 14: Next Gen Tech - API-enabled platform-as-a-service to leverage cloud infrastructure
Next Gen Tech - API-enabled platform-as-a-service to leverage cloud infrastructure Embrace Application Programming Interface (API)-enabled Platform-as-a-Service (PaaS) to facilitate omni-channel customer experience Key milestones achieved 2022 target state Developed strategy for PaaS, Target ~30% fa
Slide 15: Next Gen Tech – Technology cost structure transformation
Next Gen Tech – Technology cost structure transformation Leveraging hybrid cloud infrastructure to improve efficiency Key milestones achieved 2022 target state Prioritized applications for cloud Continue to accelerate adoption of migration hybrid/multi-cloud targeting ~50% Developed infrastructure o
Slide 16: Next Gen Tech - Protecting the core
Next Gen Tech - Protecting the core Focus on effectively mitigating security threats and increasing system resilience through standardization and automation Key milestones achieved 2022 target state Deployed advanced capabilities to: Further simplify infrastructure − Improve systems availability Lev
Slide 17: Key messages
Key messages > Moving rapidly from laggard to leader > Top leadership team, operating discipline, culture of innovation driving our success > Strong evidence of our progress − ~20 FinTech partnerships − First regional to launch national digital bank − Innovative merchant platform > Top 6 Next Gen Te
Slide 18: Citizens Financial Group, Inc.
3* Citizens Financial Group, Inc.”
Citizens Financial Group — KBW Winter Financial Services Symposium 2020 on 6ix