Hays Plc · LSE:HAS

Hays — FY2020 Earnings Presentation

75 slides from Hays's earnings presentation, Aug 26, 2020

  1. Slide 1: Preliminary Results for the year ended 30 June 2020

    PRELIMINARY RESULTS For the year ended 30 June 2020

  2. Slide 2: Cautionary Statement

    CAUTIONARY STATEMENT This presentation contains certain statements that are neither reported financial results nor other historical information. The information contained in this presentation is not audited, is for personal use and informational purposes only and is not intended for distribution to,

  3. Slide 3: Agenda

    AGENDA 1 OPERATING REVIEW ALISTAIR COX, CHIEF EXECUTIVE 2 FINANCIAL REVIEW PAUL VENABLES, FINANCE DIRECTOR 3 CURRENT TRADING PAUL VENABLES, FINANCE DIRECTOR 4 STRATEGY UPDATE ALISTAIR COX, CHIEF EXECUTIVE APPENDICES 3

  4. Slide 4: Operating Review

    OPERATING REVIEW ALISTAIR COX CHIEF EXECUTIVE 4

  5. Slide 5: Very tough year, with Covid-19 severely impacting all regions in the second half

    VERY TOUGH YEAR, WITH COVID-19 SEVERELY IMPACTING ALL REGIONS IN THE SECOND HALF Net fee growth – GFC vs pandemic Net fee growth, by division (FY20) 10% 10% 0% 0% GFC 08-09 (10%) 2019-20 Covid-19 (10%) (20%) (20%) ANZ (30%) (30%) Germany UK&I (40%) (40%) RoW (50%) 0 1 2 3 4 5 6 7 8 9 10 (50%) P10 P1

  6. Slide 6: Decisive action taken to safeguard colleagues, clients and candidates

    DECISIVE ACTION TAKEN TO SAFEGUARD OUR COLLEAGUES, CLIENTS AND CANDIDATES, WHILE PROTECTING OUR BUSINESS SAFETY Remote working established overnight, with complete business continuity PEOPLE & All training, internal promotions and sales conferences delivered online CULTURE Launched Hays Boost, our i

  7. Slide 7: Financial strength underpins our strategy

    FINANCIAL STRENGTH UNDERPINS OUR STRATEGY NET FEES -11% to £996.2m Tough year, with fees down 11% and operating profit down 45% OP PROFIT‡ -45% to £135.0m We appropriately managed our costs and restructured several EPS‡ -56% to 5.28p European businesses Our largest specialism of IT now NET CASH* +18

  8. Slide 8: ANZ: subdued confidence in H1; lockdown severely impacting H2

    ANZ net fees (£m) FY18 199.4 SUBDUED BUSINESS CONFIDENCE IN H1; LOCKDOWN SEVERELY IMPACTING H2. RELATIVE RESILIENCE IN TEMP FY19 198.5 FY20 170.5 Net fees down 11%, operating profit‡ down 25% Subdued business confidence in H1, exacerbated by the bushfires. Conditions then significantly worsened by t

  9. Slide 9: Germany: tough conditions in H1, deteriorated as pandemic hit

    Germany net fees (£m) £133m TOUGH CONDITIONS IN H1, WHICH DETERIORATED AS FY18 276.0 £134m FY19 299.8 THE PANDEMIC HIT, PARTICULARLY IN TEMP FY20 259.8 Net fees down 13%, operating profit ‡ down 41% Significant macro pressures in H1, particularly in Autos. H2 materially impacted by the pandemic Rela

  10. Slide 10: UK&I: H1 impacted by political and Brexit uncertainties

    UK&I net fees (£m) H1 IMPACTED BY POLITICAL & BREXIT UNCERTAINTIES. FY18 258.2 H2 DETERIORATED DUE TO COVID-19 AND LOCKDOWN FY19 263.8 FY20 225.6 Net fees down 14%, operating profit‡ down 66% H1 net fees fell 4%, driven by political uncertainties and lower confidence. H2 fees were down 25%, impacted

  11. Slide 11: Rest of World: very tough H2 conditions given severe lockdowns

    RoW net fees (£m) VERY TOUGH H2 CONDITIONS GIVEN SEVERE LOCKDOWNS. FY18 339.2 SIX COUNTRY FEE RECORDS HIGHLIGHT L/T OPPORTUNITY FY19 367.6 FY20 340.3 EMEA ex-Germany (59% of division net fees) Fees down 9%. Flat fees in H1, with H2 significantly tougher given the substantial impact of lockdowns Fran

  12. Slide 12: Operational summary

    OPERATIONAL SUMMARY We will set out a new five-year plan once we see sustained recovery shoots Investing in the strongest sectors, while protecting our core business We have our strongest balance sheet ever Highly experienced management teams globally, proven in managing cycles 12

  13. Slide 13: Financial Review

    2. FINANCIAL REVIEW PAUL VENABLES FINANCE DIRECTOR

  14. Slide 14: Weak global economic conditions in H1 worsened by Covid-19 pandemic

    ALREADY WEAK GLOBAL ECONOMIC CONDITIONS IN H1 SUBSTANTIALLY WORSENED BY THE IMPACT OF THE COVID-19 PANDEMIC H1 saw weakening macroeconomic conditions as reduced business confidence Group net fee growth* led to increased client focus on cost control 9% 8% 5% Selective investment through H1 to capital

  15. Slide 15: Tough year, all operating profit in first nine months; very strong cash position

    TOUGH YEAR, WITH ALL OPERATING PROFIT DELIVERED IN FIRST NINE MONTHS AND Q4 BROADLY BREAKEVEN. VERY STRONG CASH POSITION ‡ Net fees Operating profit Net cash* FY16 £810.3m FY16 £181.0m FY16 £36.8m FY17 £954.6m FY17 £211.5m FY17 £111.6m FY18 £1,072.8m FY18 £243.4m FY18 £122.9m FY19 £1,129.7m FY19 £24

  16. Slide 16: Financial year severely impacted by Covid-19, 56% decrease in EPS

    Basic EPS‡ (p) FY18 11.44 FINANCIAL YEAR SEVERELY IMPACTED BY COVID-19, FY19 11.92 DROVE A 56% DECREASE IN EARNINGS PER SHARE FY20 5.28 Income Statement Year ended 30 June 2020 2019 Reported LFL* £m £m growth growth Turnover 5,929.5 6,070.5 (2)% (1)% Net Fees 996.2 1,129.7 (12)% (11)% Operating Prof

  17. Slide 17: Very tough year, with Covid-19 heavily impacting all regions

    VERY TOUGH YEAR, WITH COVID-19 HEAVILY IMPACTING ALL REGIONS, GENERALLY CORRELATED WITH LOCKDOWN SEVERITY Australia & NZ (17% of net fees) Germany (26% of net fees) Net Fees £170.5m (11)% Net Fees £259.8m (13)% Op Profit‡ £48.2m (25)% Op Profit‡ £53.2m (41)% Subdued confidence in H1, with lockdowns

  18. Slide 18: Temp relatively more resilient than Perm

    Split of net fees FY18 58% Temp TEMP RELATIVELY MORE RESILIENT THAN PERM FY19 57% Temp FY20 59% Temp Review of Group Permanent and Temporary Businesses* Permanent placement business Temporary placement business (15)% net fee decline (9)% net fee decline (18)% volume decrease (6)% volume decrease 3%

  19. Slide 19: Significant cost-savings delivered in response to Covid-19

    Group Conversion rate* SIGNIFICANT COST-SAVINGS DELIVERED IN RESPONSE FY18 22.7% FY19 22.0% TO COVID-19 FY20 13.6% (2.7) ~ Cost-related ~ (126.9) 248.8 246.1 (10.0) 36.8 (8.0) 135.0 119.2 109.2 (4.0) (9.0) 10.0 101.2 97.2 88.2 FY19 FX 11% LFL fee IT headcount Property & IT/cyber Pay and other Pre-Co

  20. Slide 20: 20% reduction in cost run-rate through Q4

    20% REDUCTION IN COST RUN-RATE* THROUGH Q4 BUT WE EXPECT MODEST UPLIFT IN FY21 AS WE RETURN TO MORE NORMAL OPERATIONS ~ Covid-19 cost ~ Expected Q1 FY21 changes ~ actions ~ 0.0 (9.0) 1.0 (1.0) 73.0 (3.0) 1.0 1.0 (3.0) 3.0 64.0 0.0 62.0 63.0 63.0 63.0 61.0 61.0 58.0 58.0 58.0 Feb-20 Payroll Other Gov

  21. Slide 21: Australian dollar and Euro remain significant FX translation sensitivities

    THE AUSTRALIAN DOLLAR AND EURO REMAIN SIGNIFICANT FX TRANSLATION SENSITIVITIES FOR THE GROUP Key FX rates and sensitivities Year ended 30 June 2020 Average Closing Australian $ 1.8799 1.7970 Euro € 1.1402 1.1044 Impact of a one cent change per annum Net fees Op profit Australian $ +/- £0.9m +/- £0.3

  22. Slide 22: IFRS 16 impact on the income statement and balance sheet

    IFRS 16 IMPACT ON THE INCOME STATEMENT AND BALANCE SHEET Income Statement FY20 Balance sheet FY20 closing FY20 opening balance balance (£m) (£m) Operating lease charge 47.4 Assets Depreciation on right-of-use asset (45.5) Right-of-use assets 216.6 238.1 Impact on Operating profit 1.9 Liabilities Int

  23. Slide 23: Finance charge up due to IFRS 16; ETR increase driven by mix

    FINANCE CHARGE UP DUE TO IFRS 16 NON-CASH ITEM; ETR INCREASE DRIVEN BY MIX OF PROFITS AND DEFERRED TAX MOVEMENT Finance charge and taxation Year ended 30 June 2020 2019 £m £m Finance charge Net interest charge on debt (1.1) (1.7) Other interest payable (0.3) (0.1) IFRS 16 interest on lease liabiliti

  24. Slide 24: Exceptional cost of £39.9 million

    EXCEPTIONAL COST OF £39.9 MILLION; OF WHICH £20.3 MILLION NON- CASH Year ended 30 June 2020 Net fees Operating profit (£m) FY20 Pre-exceptional 996.2 135.0 Restructuring costs - (19.6) US acquisition goodwill impairment - (20.3) FY20 Post-exceptional 996.2 95.1 During the year, the Group incurred an

  25. Slide 25: Very strong underlying cash performance

    ‡ Cash from operations (£m) FY18 243.5 VERY STRONG UNDERLYING CASH PERFORMANCE FY19 263.0 FY20 247.4 Operating profit‡ to free cash flow conversion (£m) FY20 uses/(sources) of cash flow Cash from operations‡ ** £247.4m Net capex £25.8m Pensions £16.1m (FY19: £263.0m) Special dividend £79.7m Core div

  26. Slide 26: Strong cash performance, excellent credit control and equity raise

    Free cash flow (£m)* FY18 175.7 STRONG CASH PERFORMANCE, WITH EXCELLENT CREDIT FY19 184.8 CONTROL AND TEMP BOOK UNWIND, PLUS EQUITY RAISE FY20** 216.2 Closing net cash (£m) NET CASH POSITION 366.2 FY20 ended with net cash of £366.2 million (c.£485 million including short-term deferral of tax payment

  27. Slide 27: A strong balance sheet

    A STRONG BALANCE SHEET Balance sheet analysis 30 Jun 30 Jun £m 2020 2019 IFRS 16 Effective from 1 July 2019 applying the modified Goodwill & intangibles 257.9 265.6 retrospective approach, recognising a Right-of-Use asset Property, plant & equipment 31.4 33.0 and corresponding lease liability Right-

  28. Slide 28: Highly cash generative model with history of returning capital

    HIGHLY CASH GENERATIVE BUSINESS MODEL, WITH A STRONG HISTORY OF RETURNING CAPITAL TO SHAREHOLDERS FREE CASH Fund Group investments and development Maintain a strong balance sheet FLOW When appropriate, pay a sustainable core dividend PRIORITIES £374 million in total dividends paid in respect of FY17

  29. Slide 29: Financial summary

    FINANCIAL SUMMARY NET FEES DECLINED 11% TO £996.2M Already tough conditions in our main markets deteriorated through H1 FY20, impacted by several external events in December In H2, our markets were severely impacted by the unprecedented impact of the Covid-19 pandemic. The decline in fees similar in

  30. Slide 30: Current Trading

    3. CURRENT TRADING PAUL VENABLES FINANCE DIRECTOR

  31. Slide 31: Tough conditions; temp markets stable, modest improvement in Perm

    TOUGH CONDITIONS. TEMP MARKETS STABLE OVERALL; WITH SOME SIGNS OF MODEST IMPROVEMENT IN PERM Current trading conditions and outlook by region Our business has been stable since mid-April, and we began to see signs of modest improvement in activity ANZ in July, particularly in Perm. It is too early t

  32. Slide 32: Strategy

    4. STRATEGY ALISTAIR COX CHIEF EXECUTIVE

  33. Slide 33: Pandemic accelerated industry megatrends

    PANDEMIC ACCELERATED INDUSTRY MEGATRENDS SKILL STRUCTURAL MORE AND VARIED SHORTAGES EMERGENCE OF MARKET GROWTH WAYS OF BUILDING AND BUSINSS NEW, AND EVOLVING, AND EVOLVING A CAREER DEMANDS FOR TECHNOLOGIES CLIENT DEMANDS FLEXIBILITY High exposure to High-end contracting The number of applicants Valu

  34. Slide 34: Strong cash position with Return to Growth initiatives for FY21 onwards

    VERY TOUGH YEAR; STRONG CASH POSITION WITH MATERIAL RETURN TO GROWTH INITIATIVES IDENTIFIED FOR FY21 ONWARDS ASPIRATION TO GENERATE, INVEST IN PEOPLE & BUILD CRITICAL MATERIALLY REINVEST & TECHNOLOGY, MASS AND SCALE INCREASE AND DISTRIBUTE RESPOND TO ACROSS OUR DIVERSIFY GROUP MEANINGFUL CHANGE & BU

  35. Slide 35: Strong long-term growth prospects in IT and large corporate accounts

    % FY20 Group IT Fees 9% 35% STRONG LONG-TERM GROWTH PROSPECTS IN IT AND 45% LARGE CORPORATE ACCOUNTS 11% ANZ Germany UK&I RoW IT fee growth & % Group fees Hays Talent Solutions (HTS) 300 30% 85 17% Global IT fees* £m (LHS) No. of HTS Clients >£500k 258 251 IT as % of Group fees* (RHS) fees p.a. (LHS

  36. Slide 36: Conclusion

    CONCLUSION We have the We have the most Through our Return Determined to take strongest financial experienced to Growth projects market share, grow position in our management team in FY21, we will with blue-chip history in our industry, invest ahead of our clients and benefit proven at markets recov

  37. Slide 37: Appendix 1: H1 FY20 Results supporting materials

    APPENDIX 1 H1 FY20 Results supporting materials

  38. Slide 38: Like-for-like summary

    LIKE-FOR-LIKE SUMMARY Year ended 30 June 2019 FX impact Organic 2020 LFL* £m £m £m £m growth Net fees Australia & New Zealand 198.5 (7.2) (20.8) 170.5 (11)% Germany 299.8 (1.3) (38.7) 259.8 (13)% United Kingdom & Ireland 263.8 (0.1) (38.1) 225.6 (14)% Rest of World 367.6 2.0 (29.3) 340.3 (8)% Group

  39. Slide 39: Full-year and half-year growth analysis by division

    FULL-YEAR AND HALF-YEAR GROWTH ANALYSIS BY DIVISION Net fee growth* Q1 19 Q2 19 H1 19 Q3 19 Q4 19 H2 19 FY19 Q1 20 Q2 20 H1 20 Q3 20 Q4 20 H2 20 FY20 versus same period last year Australia & New Zealand 7% 8% 7% 3% (3)% 0% 4% (2)% (7)% (4)% (7)% (28%) (18)% (11)% Germany 13% 15% 14% 6% 2% 4% 9% 0% (

  40. Slide 40: A prioritised pipeline of opportunities to build scale

    A PRIORITISED PIPELINE OF OPPORTUNITIES TO BUILD SCALE FUTURE MATERIAL MEANINGFUL CORE PROFIT DRIVERS CONTRIBUTORS NETWORK PROFIT £20m+ £10m+ £5m+ CRITICAL DRIVERS TARGET TARGET TARGET SWITZERLAND AUSTRIA BELGIUM 16 POLAND GERMANY SPAIN OTHER NEW ZEALAND HAYS AUSTRALIA FRANCE CHINA MALAYSIA COUNTRIE

  41. Slide 41: Rest of World performance by country / market

    REST OF WORLD PERFORMANCE BY COUNTRY / MARKET Country/Region FY20 Net Net fee # of # of Rest of World net fees (ranked by net fees) fees growth offices consultants £m (LFL*) France 58.4 (13%) 20 390 USA 45.7 3% 12 232 Other** France Benelux 34.1 (13%) 12 212 China 28.7 (17%) 6 208 Switzerland 24.4 5

  42. Slide 42: Technical specialisms add to balance and relative resilience

    TECHNICAL SPECIALISMS ADD TO OUR BALANCE AND RELATIVE RESILIENCE Attributes of Technical* vs Technical specialisms now represent >60% Group net fees Professional** net fees (CAGR FY10-20: 8% vs 4% Professional) Investment-led hires 1. rather than purely candidate-driven 49% 52% 54% 55% 58% 60% 60% 6

  43. Slide 43: Continued investment in building further scale and diversity

    CONTINUED INVESTMENT IN BUILDING FURTHER SCALE AND DIVERSITY ACROSS OUR GLOBAL PLATFORM Temp & Contracting Temp/Contractor business as % of FY20 net fees CLEAR STRUCTURAL CANADA NETHERLANDS POLAND 1. GROWTH 33% OPPORTUNITIES 73% 27% SWITZERLAND RELATIVE RESILIENCE 2. TO THE CYCLE 78% 66 FRANCE % BEL

  44. Slide 44: Consultant headcount

    CONSULTANT HEADCOUNT Change in headcount As at As at Change As at Change 30 Jun 31 Dec since Dec 30 Jun since Jun 2020 2019 2019 2019 2019 Australia & New Zealand 811 1,006 (19)% 1,008 (20)% Germany 1,560 1,759 (11)% 1,801 (13)% United Kingdom & Ireland 1,840 1,991 (8)% 1,960 (6)% Rest of World 2,68

  45. Slide 45: Office network

    OFFICE NETWORK Number of offices 30 June Opened/ 30 June 2019 (Closed)* 2020 Australia & New Zealand 41 1 42 Germany 24 1 25 United Kingdom & Ireland 96 (1) 95 Rest of World 104 - 104 Group 265 1 266 45 * Offices opened is shown net of closed and merged offices.

  46. Slide 46: Trading days in major markets

    TRADING DAYS IN MAJOR MARKETS Australia Germany UK Number of trading days H1 H2 Year H1 H2 Year H1 H2 Year Year ended 30 June 2019 128 123 251 127 122 249 128 124 252 Year ending 30 June 2020 129 124 253 128 122 250 129 125 254 Year ending 30 June 2021 129 123 252 130 122 252 129 124 253 46

  47. Slide 47: Appendix 2: The Hays business model & strategy for growth

    APPENDIX 2 The Hays business model & strategy for growth

  48. Slide 48: The data dilemma: driving more value from data

    THE DATA DILEMMA: DRIVING MORE VALUE FROM DATA THAN HR TEAMS AND COMPETITORS Access to more and better data Convert data effectively into insights Drive real actions from insight CLICK LIKE TWEET REVIEW DOWNLOAD VIEW MILLIONS DATA SHARE OF NEW QUALITY & DATA POINTS INSIGHTS COMMENT COMPLIANCE EACH D

  49. Slide 49: Clear, well-established strategic priorities

    WE HAVE CLEAR, WELL-ESTABLISHED STRATEGIC PRIORITIES TO DELIVER OUR LONG-TERM AIMS MATERIALLY INCREASE & DIVERSIFY GROUP PROFITS GENERATE, BUILD CRITICAL REINVEST & MASS & DIVERSITY DISTRIBUTE ACROSS OUR MEANINGFUL CASH GLOBAL PLATFORM RETURNS INVEST IN PEOPLE, TECHNOLOGY, COLLABORATIONS & INNOVATIO

  50. Slide 50: Strength of our model is key to delivering for clients

    THE STRENGTH OF OUR MODEL IS KEY TO DELIVERING FOR CLIENTS AND DRIVING FINANCIAL PERFORMANCE THROUGH THE CYCLE Unrivalled … the best …delivers … a resilient … and scale, people, the best financial leverages balance and sector- solutions for performance the Group to diversity… leading clients & in to

  51. Slide 51: Hays is a leading global expert in specialist recruitment

    HAYS IS A LEADING GLOBAL EXPERT IN QUALIFIED, PROFESSIONAL AND SKILLED RECRUITMENT EXECUTIVE SEARCH (head-hunting) PROFESSIONAL RECRUITMENT (mostly white collar) Contingent fee model Focus on high-skilled roles Clear structural growth markets GENERALISTS (mostly blue collar) 51

  52. Slide 52: A proven track record of organic growth

    A PROVEN TRACK RECORD OF ORGANIC GROWTH New country & specialism entries Key: Organic Acquisition 33 COUNTRIES / MARKETS 20 SPECIALISMS Pre 1990 UK Australia Ireland A&F C&P IT Early 1990s Banking Fin Services Office Pros Late 1990s Czech Rep. France New Zealand Contact Ce. Education 2000 Belgium Po

  53. Slide 53: Acting responsibly is embedded in our strategic priorities

    ACTING RESPONSIBLY IS EMBEDDED IN OUR STRATEGIC PRIORITIES MATERIALLY GENERATE, INVEST IN BUILD CRITICAL INCREASE AND REINVEST AND FY20 PEOPLE & MASS & DIVERSIFY DISTRIBUTE ACHIEVEMENTS TECHNOLOGY DIVERSITY PROFITS CASH RETURNS STAKEHOLDERS We take huge pride in Hays’ culture, career paths and reput

  54. Slide 54: Purpose, values and endorsement of UN sustainability goals

    PURPOSE, VALUES & OUR ENDORSEMENT OF UNITED NATIONS SUSTAINABILITY GOALS We benefit society by helping people succeed and enabling organisations to PURPOSE thrive - creating opportunities and improving lives. Passionate VALUES Expert Ambitious Insightful Innovative about people In line with our aim

  55. Slide 55: Worldwide platform provides pipeline of future growth opportunities

    OUR WORLDWIDE PLATFORM PROVIDES A PIPELINE OF FUTURE GROWTH OPPORTUNITIES & LEADERSHIP IN ALL CORE MARKETS Hays market positioning* Market Leader Top 3 position Top 5 position Other TOP 3 Australia (#1) Malaysia Belgium New Zealand (#1) Brazil Poland (#1) France Portugal (#1) Germany (#1) Russia Chi

  56. Slide 56: Strategic focus is on building scale in key markets

    OUR STRATEGIC FOCUS IS ON BUILDING SCALE IN KEY MARKETS HAYS MARKETS HAYS SPECIALISMS 2020 2020 33 20 11 10 2002 2002 Market leaders in seven countries Leading market positions across including: UK, Australia, Germany professional and technical areas Top-3 market position in a further 13 Long-establ

  57. Slide 57: Market-leading breadth and depth of platform

    MARKET-LEADING BREADTH AND DEPTH OF PLATFORM 20 SPECIALISMS 33 COUNTRIES New Zealand Luxembourg Netherlands Czech Rep. Switzerland Singapore Colombia Germany Denmark Romania Australia Malaysia Hungary Portugal Belgium Sweden Canada Mexico Austria Poland France Russia Ireland Japan China Spain Brazil

  58. Slide 58: 5 pillars underpin the strength of our business model

    BALANCE, SCALE AND DIVERSIFICATION ARE WHAT SETS THE HAYS THERE ARE BUSINESS 5 PILLARS MODEL WHICH APART AND UNDERPIN DRIVES THE STRENGTH OF OUTPERFORMANCE OUR BUSINESS MODEL Exposure to structural growth and more mature areas 1. BALANCE Long-established across technical, white-collar specialisms Un

  59. Slide 59: A balanced portfolio

    A BALANCED PORTFOLIO FY20 net fees by type* Public sector Public Top 50 Recruitment 15% ANZ 17% Recruitment sector 17% IT 25% contracts ~25% contracts 15% Rest of World Other** Perm ~25% 31% 32% Perm 41% 42% Germany 26% A&F 15% Office Sup. 8% United Kingdom & Ireland C&P 12% 9% Engineering Spot 30,0

  60. Slide 60: Balanced business model: diversified in structural and cyclical markets

    BALANCED BUSINESS MODEL: WELL DIVERSIFIED IN STRUCTURAL AND CYCLICAL MARKETS Net fees by market maturity* (percentages in table show % of Group net fees in FY20) ESTABLISHED: DEVELOPING: >70% penetration 30-70% penetration 27% of Group net fees 26% of Group net fees (12)% LFL net fee growth UK & Ire

  61. Slide 61: Balanced business model: exposure to temp/contractor markets

    BALANCED BUSINESS MODEL: SECTOR-LEADING EXPOSURE TO KEY TEMP/CONTRACTOR MARKETS, PERM-GEARED IN HIGH GROWTH AREAS FY20 Net Fees by geography and contract type Temp Perm 17% 29% 39% 66% 83% 71% 61% 34% ANZ - 17% Germany - 26% UK&I - 23% RoW - 34% PROPORTION OF GROUP NET FEES 61

  62. Slide 62: Appendix 3: Divisional profiles and historical data

    APPENDIX 3 Divisional profiles and historical data

  63. Slide 63: Financial archive – net fees, operating profit & headcount

    FINANCIAL ARCHIVE – NET FEES, OPERATING PROFIT & HEADCOUNT ‡ Excludes exceptional items. 63

  64. Slide 64: ANZ represents 17% of Group net fees

    ANZ REPRESENTS 17% OF GROUP NET FEES, WITH AUSTRALIA REPRESENTING 95% OF DIVISIONAL NET FEES Year ended 30 June 2020 Net fees by specialism Net fees by region Net fees: £170.5m Operating profit: £48.2m 11% 21% 21% Conversion rate: 28.3% 5% 28% Countries: 2 9% Consultants: 811 4% 4% 13% Offices: 42 5

  65. Slide 65: Historical profile of Hays Australia & New Zealand

    HISTORICAL PROFILE OF HAYS AUSTRALIA & NEW ZEALAND ‡ Excludes exceptional items. 65 Note: Historical net fees and historical operating profit shown on a headline basis. For local currency data, please see slide 72.

  66. Slide 66: Germany represents 26% of Group net fees and 39% of Group profit

    GERMANY REPRESENTS 26% OF GROUP NET FEES AND 39% OF GROUP PROFIT Year ended 30 June 2020 Net fees by specialism Net fees by contract type 0% Net fees: £259.8m Operating profit: £53.2m 5% 5% 17% Conversion rate: 20.5% 5% Consultants: 1,560 15% 42% Offices: 25 25% 58% Private : Public sector 25% 88% 1

  67. Slide 67: Historical profile of Hays Germany

    HISTORICAL PROFILE OF HAYS GERMANY ‡ Excludes exceptional items. 67 Note: Historical net fees and historical operating profit shown on a headline basis. For local currency data, please see slide 72.

  68. Slide 68: UK & Ireland represents 23% of Group net fees and 12% of Group profit

    UK & IRELAND REPRESENTS 23% OF GROUP NET FEES AND 12% OF GROUP PROFIT Year ended 30 June 2020 Net fees by specialism Net fees by region Net fees: £225.6m Operating profit‡: £16.6m 7% Conversion rate: 7.4% 24% 21% 9% Consultants: 1,840 34% Offices: 95 12% 7% 18% Temp : Perm 7% 16% 58% 61% 42% 39% 11%

  69. Slide 69: Historical profile of Hays UK & Ireland

    HISTORICAL PROFILE OF HAYS UK & IRELAND ‡ Excludes exceptional items. 69 Note: Historical net fees and historical operating profit shown on a headline basis.

  70. Slide 70: Rest of World represents 34% of Group net fees

    REST OF WORLD REPRESENTS 34% OF GROUP NET FEES, WITH FRANCE OUR LARGEST RoW MARKET Net fees by specialism Year ended 30 June 2020 Net fees by specialism Net fees by market Net fees: £340.3m Net fees by country Operating profit: £17.0m Conversion rate: 5.0% 22% 17% 26% 25% Countries: 28 Consultants:

  71. Slide 71: Historical profile of Rest of World

    HISTORICAL PROFILE OF REST OF WORLD ‡ Excludes exceptional items. 71 Note: Historical net fees and historical operating profit shown on a headline basis.

  72. Slide 72: Local currency – net fees and operating profit

    LOCAL CURRENCY – NET FEES AND OPERATING PROFIT ‡ Excludes exceptional items. 72

  73. Slide 73: Financial archive – quarterly net fee growth

    FINANCIAL ARCHIVE – QUARTERLY NET FEE GROWTH % Australia & New Zealand % Germany 23% 23% 16% 19% 16% 15% 13%15% 11% 12%13%14%12%14% 10% 14% 12% 6% 7% 7% 8% 7% 15% 16% 6% 5% 0% 3% 3% 2% 0% 5% (3%) (2%) (7%) (7%) (9%) (10%) (28%) (33%) Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2

  74. Slide 74: Financial archive – quarterly net fee & headcount growth

    FINANCIAL ARCHIVE – QUARTERLY NET FEE & HEADCOUNT GROWTH % Temp % Perm 15% 20% 10% 12% 11% 9% 11% 13% 8% 7% 5% 8% 8% 9% 8% 7% 8% 6% 7% 6% 5% 2% 2% 3% 0% 0% 1% 7% 11% 11% 9% 7% 0% 0% (3%) (6%) (10%) (5%) (26%) (44%) Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q

  75. Slide 75: Further information

    FURTHER INFORMATION DAVID PHILLIPS HEAD OF INVESTOR RELATIONS CHARLES CHALKLY INVESTOR RELATIONS MANAGER IR@hays.com +44 203 978 3173 For more information about the Group: haysplc.com/investors or @haysplcIR

Hays — FY2020 Earnings Presentation on 6ix