Cognizant Technology Solutions Corporation · NASDAQ:CTSH
Cognizant Technology Solutions — Investor Presentation (2024)
18 slides from Cognizant Technology Solutions's investor presentation, Nov 27, 2024
Slide 1: Boost customer retention and growth in life insurance using predictive analytics
Boost customer retention and growth in life insurance using predictive analytics © 2024 Cognizant | Private
Slide 2: Executive Summary
Executive Summary Problem Statement Solution Developed Insurers face a dual challenge of higher interest rates and Sapiens DataSuite provides: increasing competition. Retaining existing customers is critical to overall growth & profitability. Challenge facing insurers: •Customer 360-degree view : to
Slide 3: Problem Statement | Business Context
Problem Statement | Business Context Insurers are facing dual challenges of rising interest rates & growing competition. Retaining existing customers is critical for driving growth & maintaining profitability. It is becoming increasingly difficult for insurers to identify & retain such customers whi
Slide 4: Sapiens DataSuite Solution
Sapiens DataSuite Solution • End to End platform – integrated with Core Policy Admin & Digital channels • Accelerators like Customer 360-degree view, KPIs and predictive models built specifically for the insurance industry • Reduces time to market by 70% with AI capabilities • Leverages experience /
Slide 5: Key capabilities (1/3)
Key capabilities (1/3) Customer 360 - degree View Consolidate customer data across multiple systems to create a single customer profile. Some key characteristics of enriched profile include : • Identity matching / customer unification using deterministic & probabilistic algorithms. • Contextual unde
Slide 6: Key capabilities (2/3)
Key capabilities (2/3) AI / ML Propensity Scores DataSuite uses Customer 360-degree view and predictive models to understand and predict customer behavior – for instance, if the customer is going to churn or premium sensitivity. Some of the key AI / ML predictions scores that we provide as part of D
Slide 7: Key capabilities (3/3)
Key capabilities (3/3) Product Recommendations / People Like You DataSuite AI ( Next Best Action ) provides capability to recommend products / actions based on various customer signals. Some of the key capabilities of the recommendations include • Recommend products based on customer’s key life even
Slide 8: X Factor – Business Value
X Factor – Business Value 80% of value creation achieved by successful insurers comes from existing customers and generating new revenue streams from existing customers. Also factor in that the loss of one customer requires the acquisition of three new customers. Hence, focusing on customer experien
Slide 9: Thank you
What next? Thank you 9 © 2024 Cognizant | Private
Slide 10: Appendix
€ cognizant SAPIENS Appendix >
Slide 11: Sapiens is the global partner of choice for insurance carriers
Sapiens is the global partner of choice for insurance carriers that seek to digitally transform their business for the next generation 11
Slide 12: Sapiens At a Glance
Sapiens At a Glance Serving 600+ Global Presence in all L&A and P&C Insurance Tiers Customers $515M 15% $94M 2023 10-Year Revenue 2023 Revenues (1) CAGR Operating Profit(1) (1) FY2023 Non-GAAP as published on February 20, 2024 Sapiens Proprietary & Confidential
Slide 13: Sapiens Intelligent Insurance Platform
Sapiens Intelligent Insurance Platform For Life & Annuities Life, Pensions & Annuities Ecosystem Industry Content | Pre-configured products and LOBs | Pre-integrated end-to-end business processes | Pre-configured persona- based portals | Regulation & Compliance | Country-specific content
Slide 14: Award Winning Business Solutions in NA
Award Winning Business Solutions in NA XCelent Awards Market Navigator Gartner Global Luminary Established Player Leader for Critical Capabilities and Life Policy ▪ Sapiens CoreSuite for Life ▪ Sapiens UnderwritingPro Administration Systems ▪ Sapiens IllustrationPro Dominant Provider ▪ Sapiens CoreS
Slide 15: Proven Life Delivery North American Capabilities
Proven Life Delivery North American Capabilities Over 80 North America L&A customers with many using multiple Sapiens products Patriot Insurance
Slide 16: Sapiens DataSuite Platform & Predictive Models
Sapiens DataSuite Platform & Predictive Models Prebuilt connectors for Ready to use insurance specific data models, Prebuilt insight widgets, reports, dashboards data ingestion KPIs & algorithms and AI/ ML algorithms Self-Serve Capability – Data Foundation Algorithms Solutions Reporting & Dashboardi
Slide 17: Data & AI Accelerators: Turbo charge Data & AI Use Cases
Data & AI Accelerators: Turbo charge Data & AI Use Cases Prebuilt Insurance Data Customer 360-degree View integrations Model / Data Hub • End to End integration with • Insurance specific data model • Uniquely identify customer PAS & Digital platform • Semantic Layer • Consolidate data across • Prebu
Slide 18: The value of the platform
The value of the platform GROW MODERNIZE OPTIMIZE the business the business the business • Comprehensive offering • Seamless, intuitive, personalized • Increase automation using AI and • Modular – grow based on your experiences automated business decisions needs • Smart, data-driven decisions • Busi
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