Slide 1: Second Quarter 2023 Earnings Call Supplemental Slides
Second Quarter 2023 Earnings Call Supplemental Slides John Collins, Interim CEO and Chief Financial Officer Chad Cooper, SVP of Investor Relations August 8, 2023 1
Slide 2: Disclaimer
Disclaimer This presentation as well as the associated earnings release and earnings call contain and will contain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended (the “Act”), and Section 21E of the Securities Exchange Act of 1934, as amended. Y
Slide 3: Second Quarter Business Highlights
Second Quarter Business Highlights LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. ● 2Q23 Revenue of $97.5M, within our guidance range of $95M to $99M ● Adjusted EBITDA¹ of $12.8M ● B2B Core recurring revenue represented 89% of Total Revenue Financial ● Improve
Slide 4: Notable Wins of the Quarter
Notable Wins of the Quarter Retail Banking Vertical, One of the Leading Health Hyundai Capital America, one of The Leading Audio including one of the Largest Solutions Companies the Largest Captive Entertainment Company Banks in the World Auto Finance Companies In North America Key offerings: Key of
Slide 5: Second Quarter Financial & Operational Highlights
Second Quarter Financial & Operational Highlights LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. 1 Quarterly Revenue by Segment2 Quarterly Revenue by Geography2 $123.4M $120.1M $123.4M $120.1M $113.0M $113.0M $100.5M $97.5M $100.5M $97.5M 2Q22 3Q22 4Q22 1Q23 2
Slide 6: Financial & Operational Highlights (cont'd)
Second Quarter Financial & Operational Highlights (cont’d) LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. Revenue Retention Rate for Recurring Revenue1 Average Revenue $525K $545K $560K $575K $505K per Customer (ARPC) Average Revenue per Customer 2Q22 3Q22 4Q2
Slide 7: Q3 and FY 2023 Guidance
Q3 and FY 2023 Guidance LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. Prior 3Q 2023 2023 Full Year Guidance (3) 2023 Full Year Guidance (3)(5) Guidance Revenue $97M - $101M $388M - $400M(4) $387M - $401M YoY revenue growth(1) (19)% - (16)% (19)% - (16)% (19)%
Slide 8: Appendix
LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. 8 Appendix
Slide 9: Reconciliation of Adjusted EBITDA
Reconciliation of Adjusted EBITDA LivePerson, Inc. Proprietary Information. © 2023 LivePerson, Inc. All Rights Reserved. 2Q23 GAAP net income $10,822 Amortization of purchased intangibles and finance leases $5,454 Stock-based compensation expense $(18,148) Contingent earn-out adjustments $(2,691) Re