Tryg A/s · OMXCOP:TRYG
Tryg A/s — Investor Day (June 2025)
44 slides from Tryg A/s's investor day presentation, Jun 17, 2025
Slide 1: Tryg Analyst Day 17 June 2025
yi Tryg Analyst Da 17 June 2025
Slide 2: Agenda
1 Status on Strategy 2 Commercial Sweden 3 Coffee break 4 AI strategy and applications 5 State of the Union CFO perspective
Slide 3: Today's speakers
Today’s speakers «—_—_—_—_——————_ Executive board members ee Executive leadership forum member ——* Group CEO Group CFO Group CCO EVP, Commercial Sweden Johan K. Brammer Allan Kragh Thaysen Alexandra B. Winther Nicklas Larsen Tryg since: 2016 Tryg since: 2018 Tryg since: 2020 Tryg since: 2020 Years i
Slide 4: Status on Strategy
Status on Strategy Johan Kirstein Brammer, Group CEO
Slide 5: 2027 financial targets are the most ambitious in Tryg's history
(1) Status on Strategy T, | Strategy ’27 | 2027 financial targets are the most ambitious in Tryg’s history Keep strong shareholders’ remuneration focus intact DKK 17-1 8bn, including DKK 15-16bn ordinary dividend range during 2025-2027 and DKK 2bn extraordinary share buyback Ny Strengthen market lea
Slide 6: Our strategic focus is anchored around three strategic pillars
e Status on Strategy Strategy ’27 | Our strategic focus is anchored around three strategic pillars Scale & " Technical Customer & ") Simplicity Excellence Commercial Excellence To unleash our potential, To strengthen our backbone, To continue buidling a we unite our Scandinavian we strive for exclle
Slide 7: IT organisation reduces cost as 45% is now working Scandinavian
Status on Strategy IT organisation reduces cost as 45% is now working Scandinavian, up from 30% in December 2024 Unified Scandinavian and Country Scaled teams driving 10% reduction in development cost. The positive outcome is in line with communication at the CMD and is. primarily driven by the expa
Slide 8: New AI model clarifies almost 9 out of 10 insurance cases in minutes
Status on Strategy Prat ° . Ti © New AI model clarifies almost 9 out of 10 insurance cases in a few minutes Yearly 50,000 claims with cars colliding Al model can part automate 85% of claims where two cars collide Manual process 15% 85% Automated Al process Customer satisfaction increases by 30% when
Slide 9: Status on Strategy: 2024 baseline, Q1 2025, 2027 target
1 Status on Strategy • 83 82 • 81 • 2024 baseline Q1 2025 2027 target
Slide 10: In Claims Sweden, customer satisfaction initiatives are showing impact
e Status on Strategy In Claims Sweden, our initiatives to improve customer satisfaction are starting to show impact Focus on improving satisfaction with telephone contact has increased CSAT Call by app. 3 pp EXAMPLE 2 Introduction of SWISH payments has increased satisfaction in claims CSAT TMS by 5
Slide 11: A strong start on our new 2027 strategy
e Status on Strategy Tryg Allin all, we have had a strong start on our new 2027 strategy! KPI CMD Target 2027 Q1 status sword, we make i ang wor” Teasigy 5 Strengthen market leading profitability ~81% combined ratio Se Generate resilient growth in insurance DKKbn ~8,0 - 8,4 . . service results Finan
Slide 12: The implications of the ongoing trade war are limited
e Status on Strategy The implications of the ongoing trade war are limited Realised scenario: Tariffs on goods Areas affected by tariffs Tryg impact % Potential scenario: Tariffs on services Tryg is a Scandinavian company with very limited direct exposure to the USA, and therefore not directly affec
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Slide 14: Nicklas Larsen, EVP, Commercial Sweden
Nicklas Larsen, EVP, Commercial Sweden
Slide 15: Trygg-Hansa #3 on Swedish market
C2) Commercial Sweden Tryge-Hansa #3 on Swedish market, constituting ~30% of Tryg revenue and strongest contributor to group ISR Trygg-Hansa (Sweden) market share in Sweden, 2024 Insurance revenue, DKKm, 2024 ISR, DKKm, 2024 ie, ORO 7 ‘ ‘. Combined Ratio, 2024* Rest of Dina Porakvivet market TRYGG(Q
Slide 16: Trygg-Hansa Commercial Sweden highly profitable
2) Commercial Sweden Tryge-Hansa Commercial Sweden highly profitable, primarily driven by deep technical expertise Combined ratio, Trygg-Hansa Commercial Sweden, % -7 pp | 2020 2021 2022 2023 2024 Continuously strong and stabile profit delivery of Tryge-Hansa Commercial based on: @ deep technical ex
Slide 17: Portfolio management, pricing, underwriting and claims
Commercial Sweden Portfolio Management Disciplined portfolio management through clear roles and mandates, proven process from data to forward-looking actions, and Sophisticated targeting of customer segments —_ _— Next level: Deeper and more data-driven granularity Pricing Advanced pricing capabilit
Slide 18: Focus on profitable growth continues in '27 strategy
C2) Commercial Sweden Tryg|© Focus on profitable growth continues in ‘27-strategy, prioritizing most profitable segments across LoB, channel, & customer Line of Business (LoB) Estimated Insurance revenue, SEKm Estimated Insurance revenue, SEKm Customer Estimated Insurance revenue, SEKm — Health -——4
Slide 19: Maintain line of business mix and penetrate Property & Liability
(2) Commercial Sweden Line of Business We will maintain our Line of business mix and further penetrate profitable Property & Liability through two main drivers Prioritization of selected growth industries Leverage of our strong online 1 presence for cross- sales from Small Motor customers 1) Includi
Slide 20: High ambitions for differentiating our direct channel
(2) Commercial Sweden Tryg|© We have high ambitions for differentiating our direct channel with several pilots in the market already 2027 ambition Select initiatives already in place to reach ambition Differentiated offering around business continuity for our prioritised segments, with 4 key benefit
Slide 21: Offering Small customers a true omnichannel experience
(2) Commercial Sweden j Tryg|© We want to offer our Small customers a >300k A logins to online true omnichannel service during 2024 experience, with - +1 3pp important milestones i ebsaton satisfaction already hit with online service since mid-2024 +6pp in % of customers ever signed in to online ser
Slide 22: Customer satisfaction is a key focus area
C2] Commercial Sweden ~ Tryg | wd Beyond omnichannel, customer satisfaction is a key focus area with several initiatives already paying off & more underway Customer satisfaction by touch point, 2023-2025 (indexed) Call center - Inbound Call center - Claims ' f 2023 : 2024 ' 2025 1 t Today vs. indexa
Slide 23: Profitable growth remains our #1 priority
(2) Commercial Sweden Profitable growth remains our #1 priority .:, Weare astrong contributor to group ISR Nos with high profitability, through our technical expertise ei 8 Ce Our top priority by 2027 is organic growth, enabled by embedding customer-centricity into our DNA er) \pi We will ensure pro
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Slide 25: Coffee break
FG wx | iz i pe i t ¢ ‘ =i, | AA Coffee break
Slide 26: AI strategy and applications
Al strategy and applications Alexandra Bastker Winther, Group CCO
Slide 27: AI strategy and applications
4 AI strategy and applications ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢
Slide 28: AI strategy and applications
4 AI strategy and applications
Slide 29: AI strategy and applications
4 AI strategy and applications
Slide 30: AI strategy and applications
4 AI strategy and applications
Slide 31: AI strategy and applications
4 AI strategy and applications
Slide 32: AI strategy and applications
4 AI strategy and applications
Slide 33: AI strategy and applications
4 AI strategy and applications
Slide 34: AI strategy and applications
4 AI strategy and applications • • • • • • • • • • • • •
Slide 35: AI strategy and applications
4 AI strategy and applications Source: BCG
Slide 36: AI strategy and applications
4 AI strategy and applications
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Slide 38: State of the Union CFO perspective
State of the Union CFO perspective Allan Kragh Thaysen, Group CFO
Slide 39: State of the Union CFO perspective
State of the Union CFO 5 perspective
Slide 40: State of the Union CFO perspective
State of the Union CFO 5 perspective
Slide 41: State of the Union CFO perspective
State of the Union CFO 5 perspective ✓ ✓ • • • •
Slide 42: State of the Union CFO perspective
State of the Union CFO 5 perspective
Slide 43: Q&A
Slide 44: Disclaimer
co, Trve | Disclaimer ryg|© Certain statements in this presentation are based on the beliefs of our management as well as assumptions made by and information currently available to the management. Forward-looking statements (other than statements of historical fact) regarding our future results of o