Aramark · NYSE:ARMK
Aramark — Investor Day (May 2005)
23 slides from Aramark's investor day presentation, May 18, 2005
Slide 1: Andrew Kerin, President, ARAMARK Healthcare and Education
Andrew Kerin President ARAMARK HEALTHCARE AND EDUCATION
Slide 2: Higher Education
Higher Education D 2” ARAMARK ® eDUCcCATION Ge
Slide 3: ARAMARK in Higher Education
ARAMARK in Higher Education Facility Services Comprehensive Facility Management Building Maintenance Custodial Grounds Energy Management Capital Project Management Building Commissioning Dining Services Master Planning Culinary Development Venue Design Residential, Retail and Catering Services Busin
Slide 4: Higher Education Platform
Higher Education Platform Enabling the Mission Institutional Goals Competitive Differentiation Distinctive Environments and Experiences Growth and Optimization Transformation Lifelong Connection Delivered Outcomes Enhance the Institutional Brand Cater to the Gen Y Student 21st Century Living and Lea
Slide 5: Higher Education Opportunity
Higher Education Opportunity Redefine Opportunity Total facilities maintenance and operations budget Total student spend on dining Strategies to Penetrate Opportunity New account acquisition Existing client service expansion Increase customer share at existing accounts Target Opportunity: $40 billio
Slide 6: New Account Acquisition
New Account Acquisition Segmentation and Targeting Segmented sales force with focus on self-op Propensity to change research Senior-level entry point Industry Positioning/Messaging Awareness building campaign Thought leadership Industry presence Convert the self-operation Capture competitor share Ne
Slide 7: Existing Client Service Expansion
Existing Client Service Expansion Cross-Sell: Food and Facility The President’s Challenge Segmentation and targeting Facility Services Expansion Enterprise teams Asset management services Technical services Comprehensive facility management Cross-Sell Opportunity: $4 billion Facility Services Expans
Slide 8: Increased Consumer Spend at Existing Accounts
Increased Consumer Spend at Existing Accounts Convenience Retailing Customer Loyalty Program MarketMATCH Master Planning Enhanced POS Solutions eCommerce Web Sites Annual Consumer Spend—$4.5 billion Uncaptured Opportunity—$3.3 billion Uncaptured Resident Spend Uncaptured Non-Resident Spend Captured
Slide 9: K-12 School Districts
K-12 School Districts e Ja ARAMARK ® eDUCcCATION Ge
Slide 10: ARAMARK in K-12 School Districts
ARAMARK in K-12 School Districts Food Services Facility Services Vending/ Uniforms Building Commissioning Construction Management Grounds Concessions Satellite Feeding National School Breakfast Program Maintenance Uniforms Energy Catering Vending National School Lunch Program Custodial Nutrition Pro
Slide 11: K-12 Platform
K-12 Platform Partners for Progress Institutional Goals Student Achievement Budget Management Service Excellence Employee Development Community Engagement Delivered Outcomes District Pride Resource Optimization Student Satisfaction Improved Learning Environment Improved Student Nutrition Motivated E
Slide 12: K-12 Opportunity
K-12 Opportunity Strategies to Penetrate Self-Operation Conversion Expand Services with Current Clients Capture Untapped Student Spend Sources: NCES, Census Data 2002 Chronicle of Higher Ed Almanac 2004, American School and University M&O Spending Issue 2004 Total Opportunity: $36 billion Food Servi
Slide 13: New Client Acquisition
New Client Acquisition Strategies for Converting the Self-Op Segmentation and Targeting Enrollment and square footage High demographic growth States legislatively open to outsourcing Awareness-Building Campaign Thought Leadership Industry Association Presence Self- Op Opportunity: $29 billion Food S
Slide 14: Existing Client Service Expansion
Existing Client Service Expansion Cross-Sell: Food and Facilities The President’s Challenge Facility Services Expansion Total Facility Management Property Management Additional Technical Services Cross-Sell Opportunity: $2 billion Facility Services Expansion Opportunity: $800 million Food Opportunit
Slide 15: Increasing Student Spend at Existing Accounts
Increasing Student Spend at Existing Accounts Strategies Attract non-user participation Increase frequency of current users Additional day parts Key Initiatives Retail dining concepts Promotions: Celebrity Lunch Lady Java City, smoothies, catering Pre-pay debit card and POS technology Customer Expan
Slide 16: Healthcare
Healthcare o J ARAMARK Healthcare Management Services
Slide 17: ARAMARK in Healthcare
ARAMARK in Healthcare Uniform Services Apparel One—Total uniform solution Galls public safety Food Services World Class Patient Services Café dining Retail management JAVA City Small site solutions Convenience stores Vending Office coffee Office services Medical Office Buildings and Labs Senior Livi
Slide 18: Best Environments, Best Care
Best Environments, Best Care Institutional Goals Quality Care Competitive Advantage Employer of Choice Patient/Employee Satisfaction Resource Optimization Delivered Outcomes Distinctive Environments and Experiences Patient Satisfaction Employee Satisfaction Improved Throughput Business, Sports and E
Slide 19: Healthcare Opportunity
Healthcare Opportunity Self-Op Conversion Strategy Enterprise sales force Thought leadership platform Client intimacy Differentiation Strategy Comprehensive portfolio with best-in-class delivery Patient centered platform Enabling environments Total Opportunity : $36B ARAMARK Share Other Share Non-Ta
Slide 20: Share of Client Spend - Service Expansion
Share of Client Spend —Service Expansion Mission One Strategy Vertical sales force Base business build-out toolkit Cross training of on-site teams President’s Challenge Service Expansion Opportunity: $7 Billion ARAMARK Today Food Facility CTS
Slide 21: Share of Customer
Share of Customer Strategies: Additional day parts Outpatients/visitors Speed and convenience for employees Outcomes: Small site solutions (Bakery Cafes) Specialty coffee solutions Catering WebFood remote kiosk and ordering system Convenience retailing and gift shops Credit card and payroll deduct *
Slide 22: Enterprise and Service Expansion Results
Enterprise and Service Expansion Results Today: 1,300 Healthcare Clients Facilities Clinical Technology Food 4% We provide food, facilities and CTS for only 4% of our Healthcare clients 2004 New Business: 90% Enterprise or Vertical Service Expansion New single service to new client New service to ex
Slide 23: Questions and Answers
Questions and Answers ole hi