Singapore Telecommunications Limited · SGX:Z74

Singapore Telecommunications — Investor Day (March 2013)

13 slides from Singapore Telecommunications's investor day presentation, Mar 15, 2013

  1. Slide 1: SGX Miscellaneous Announcement: SingTel Investor Day 2013 - Group Consumer

    MISCELLANEOUS Page 1 of 1 Print this page Miscellaneous * Asterisks denote mandatory information Name of Announcer * SINGTEL Company Registration No. 199201624D Announcement submitted on behalf of SINGTEL Announcement is submitted with SINGTEL respect to * Announcement is submitted by * Chan Su Shan

  2. Slide 2: Group Consumer - SingTel Investor Day

    Group Consumer CONSUMER SingTel Investor Day GROUP 15 March 2013 Paul O’Sullivan CEO, Group Consumer Disclaimer: This material that follows is a presentation of general background information about SingTel’s activities current at the date of the presentation. The information contained in this docume

  3. Slide 3: SingTel Group Consumer - at a glance

    SingTel Group Consumer - at a glance Our scale  Revenue of S$8.8 billion (YTD 9 months to Dec 2012)  Over 12,000 employees across Singapore and Australia  Reach to over 400 million mobile customers across Asia, Australia and Africa Our vision To be the leading provider of communication, infotainm

  4. Slide 4: In Australia and Singapore profit has remained relatively flat despite revenue growth

    In Australia and Singapore profit has remained relatively flat despite revenue growth Singapore Mobile Market Service Revenue and Telco Industry EBITDA (reported) - SGD M Mobile 1,913 Service 11% 1,882 1,870 1,818 Revenue 1,793 1,718 Telco industry stable 1,442 EBITDA 1,433 1,424 1,437 1,433 1,405 J

  5. Slide 5: Going forward, a new "Job to Do" makes us even more vulnerable to OTT players

    Going forward, a new “Job to Do” makes us even more vulnerable to OTT players New Job to Do : Best in class today Provide a simple and seamless way to a Contact others by voice, text or email b Access and manage my social networks c Use my key apps and stay abreast of new apps d Have secure storage,

  6. Slide 6: Re-engineering our business model along five imperatives

    Re-engineering our business model along five imperatives to deliver breakthroughs in Singapore and Australia Be a brand leader in delivering a radically simplified set of more Customer Experience powerful offers through more customer-friendly channels Drive radical cost reduction through redesigning

  7. Slide 7: This new business model will drive profitability by increasing revenues and reducing costs

    This new business model will drive profitability by simultaneously increasing revenues and reducing costs Revenue Cost initiatives initiatives Driving FY17 profitability 6

  8. Slide 8: Transforming into service-oriented businesses will allow us to build brand leadership in Customer Experience

    Transforming into service-oriented businesses will allow us to build brand leadership in Customer Experience Culture Products Customer Brand Channels Engagement Sales- “Gross Complex Customer Proliferation Broad : driven Adds” product acquisition of brands retail options presence Service- NPS Simple

  9. Slide 9: Driving superior customer yield by focusing on three areas

    Driving superior customer yield by focusing on three areas Optimise subscriber acquisition / retention spend to align Subscriber with customer value and ROI acquisition /  Provide value maximising subsidy at acquisition retention costs  Optimise subsidy level offered during retention Use enriched

  10. Slide 10: Moving from voice to data-centric mobile network management

    Moving from voice to data-centric mobile network management Singapore Real-time network management tools to LTE optimise customer experience & costs Continuous nationwide investment for coverage 100% in-building coverage coverage  Advanced network FY12/13 FY13/14 diagnostic tools  Track real-time

  11. Slide 11: The fast pace of change at our Associates will require us to leverage cross-group operations

    The fast pace of change at our Associates will require us to leverage cross-group operations to unlock further value in the new digital world Smartphone penetration 2012 & 2016 Non-SMS data revenues as % of revenue 88.7% 2012 14.2% 12-m to 20111 81.8% 13.4% 2016 12-m to 2012 75.4% 11.6% 10.6% 9.1% 5

  12. Slide 12: Transformation initiatives will form the core actions around which we will engage with our Associates

    Transformation initiatives will form the core actions around which we will engage with our Associates to de-risk and drive further growth 2011 – Pre Group Consumer 2012 – Core Transformation Beyond 2012 – Group Transformation Selective Co-operation Full Alignment Leveraging Internationally Customer

  13. Slide 13: a) SingTel

    a) SingTel

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