Flight Centre Travel Group Limited · ASX:FLT
Flight Centre Travel — RBS Morgans 2013 Institutional Conference
16 slides from Flight Centre Travel's conference presentation, Oct 9, 2013
Slide 1: RBS Morgans 2013 Institutional Conference Presentation – Blended Travel
For personal use only RBSS Morgans o ga s 2013 Institutional Conference Presentation – Blended Travel by Andrew Flannery (CFO) 9 October, 2013 1
Slide 2: Killer theme: Travel agent to travel retailer
Killer theme: Travel agent to travel retailer For personal use only Flight Centre Limited is transitioning from a travel agent to a world class retailer of travel products to leisure and corporate customers Being a world class retailer means we are the brand/business people id tif with identify ith
Slide 3: Killer theme: Travel agent to travel retailer
Killer theme: Travel agent to travel retailer For personal use only FLT’s kill FLT’ killer th theme iis aligned li d tto company’s ’ llonger tterm strategic t t i “f “foci” i” and d built around seven mini‐themes: 1. Brand and specialisation – brands with clear CVPs that mean something and are relev
Slide 4: Blended access: Creating a new travel category
Blended access: Creating a new travel category For personal use only Unique U i leisure l i travell offering ff i that h OTAs OTA and d suppliers li cannot replicate li Similar to FLT’s corporate travel model and refined for leisure business after studying and meeting high profile retailers from
Slide 5: Blended access: Three key phases
Blended access: Three key phases For personal use only Phase Ph 1 • Taking away customers’ “pain points” by blending pre and post booking phases – ability to enquire, pay and view itineraries online Phase 2 • Making more products and services available online while expanding offerings across oth
Slide 6: Blended access: flightcentre.com.au milestones
Blended access: flightcentre.com.au milestones For personal use only KEY STATUS ELEMENTS MILESTONES PHASE 1 Pre and post booking processes blended Customers able to enquire, pay and view itineraries online Content‐rich itineraries delivered More products and services available online PHASE
Slide 7: New initiatives: Redefining the shop
New initiatives: Redefining the shop For personal use only Incorporating I i new features, f new technology h l and d 24/7 capability bili Focus on specialisation – experts in each brand’s specialty, not agents Digital g innovations Department store‐style product zones Store trading hours
Slide 8: Redefining the shop: Queen Street hyperstore
Redefining the shop: Queen Street hyperstore For personal use only 8
Slide 9: New initiatives: Enhanced online functionality
New initiatives: Enhanced online functionality For personal use only More M services i and d ffeatures t online li – websites b it are FLT’s FLT’ largest l t shop‐fronts h f t International flights added to flightcentre.com.au – product range now includes fares to 2700 destinations, global hotel
Slide 10: Blended access: On and offline options
Blended access: On and offline options For personal use only 10
Slide 11: New initiatives: Customer engagement
New initiatives: Customer engagement For personal use only Aligned Ali d to “E “Experts, not agents”” mini‐theme i i h Delivering the right product to the right person at the right time Customer and consultant profiling p g Consultant Select model in place on flightcentre.com.au – allows onl
Slide 12: And finally: An A, B, C of FAQs
And finally: An A, B, C of FAQs For personal use only A = Acquisitions B = Business travel C = Capital management 12
Slide 13: Acquisitions
Acquisitions For personal use only While FLT’s primary focus is on organic growth, the company expects to complement this with strategic acquisitions from time to time Possible targets Vertical integration opportunities without taking on major capital assets Destination management companies Co
Slide 14: Business travel
Business travel For personal use only Now represents 30‐35% of global turnover and a future growth opportunity Overview FLT is Australia’s largest corporate travel manager and a top 5 or top 10 player p y in manyy other markets Five corporate brands with specific focuses – FCm, Corporate Travell
Slide 15: Capital management
Capital management For personal use only FLT continues to grow cash reserves and had more than $400m in general funds (company cash) at 30 June June, 2013 Overview Internal aim is to preserve three months months’ operating cash (circa $400m) Funds will decrease during 1H14 after dividend and tax
Slide 16: End of presentation
End of presentation For personal use only Questions? 16
Flight Centre Travel Group — RBS Morgans 2013 Institutional Conference on 6ix