Slide 1: Aviva Canada Investor Update
Aviva: Confidential
Slide 2: Cautionary statements
Cautionary statements This document should be read in conjunction with the documents distributed by Aviva plc (the ‘Company’ or ‘Aviva’) through The Regulatory News Service (RNS). This announcement contains, and we may make other verbal or written forward-looking statements’ with respectto certain o
Slide 3: Welcome and introduction
Welcome and introduction Amanda Blanc - Group CEO Aviva Canada Jason Storah - CEO, Aviva Canada Colin Simpson - CFO, Aviva Canada Q&A MIAVIVA 3
Slide 4: Aviva: Confidential
✓ • ✓ • • • • • Aviva: Confidential
Slide 5: Today's session
Today’s session 1 Canadian insurance market 2 Overview of Aviva Canada 3 Our strategic priorities MAVIVA 5
Slide 6: Canada is an attractive insurance market
Canada is an attractive insurance market... Population 31m (age 18+) 8th largest General Insurance market globally ($69bn 2020 GWP") Large, affluent middle-class and the most educated workforce in the world? 2nd highest real GDP growth outlook of G7 countries’ Stable growth c.5% insurance market gro
Slide 7: That has some unique characteristics
That has some unique characteristics ANIA | Ni Provincial system, regulated motor pricing" Regulation National regulator Mature but growing, with high barriers toentry Market landscape Competitive with importance on brand and scale Broker and agency dominates with early Distribution Largely PCW / br
Slide 8: Overview of Aviva Canada
Overview of Aviva Canada Strong strategic position (2020) Financial contributor to the Group #3 position with 8% market share and 2.4m customers 43% of total GI cash remittances in 2020 (10% f total): $5.6bn Gwe of total) with a growth rate of 5.8% CAGR' 94.7% COR’ ve 57% of total GI operating profi
Slide 9: Top three player in a growing market
Top three player in a growing market Business Market share GWP 2011-2020 Average RoE Acquisitions: min 2020 AR | Layee) [intact] P ) 15.0% 9.6% 11.2% RSA? BD 2 Qunere 11% RSA? 2 4.5% } mee 3.5% 8.0% Bo Utne 1.2% O Desjardins @ 8.3% 13.5% 10.6% 4.0% BIAVIVA 2 8.2% 5.8% 9.4% 2.0% Top3 36.0% 9.3% - y 5
Slide 10: National presence, broad offering and strong market positions
National presence, broad offering and strong market positions Canada-wide presence Broad product mix a Northwest Personal Commercial Territories. \ Nunavut $3.6bn GWP, 65% $2bn GWP, 35% Specialty $127m, 2% $1.2bn 22% Corporate Risk $136m, 2% Middle Market $395m, 7% Core SME $448m, 8% Retail $2.4bn 4
Slide 11: We have a strong partner in RBC
We have a strong partner in RBC Background to the partnership Strategic outlook Enhanced risk selection through pricing sophistication and targeted marketing Ba Distribution evolution through digitisation RBC Growth in segments where RBC has strategic * Exclusive 15-year partnership following acquis
Slide 12: Recovery complete, growing earnings and positive outlook
Recovery complete, growing earnings and positive outlook Aviva Canada (UKIFRS) Remediation Recovery Outlook 2017-2018 2019-2020 2021 onwards’ Auto profit remediation Investment in people and data Dependable earnings and remittance growth Reserve strengthening in RBC Focused on core capabilities Mode
Slide 13: Strong mutual synergies with Aviva Group
Strong mutual synergies with Aviva Group Capital Cash remittances @ © Capital diversification benefits Strategic initiative funding Bolt-on M&A funding (e.g. RBC) Benefiting from and providing further Group synergies to enhance Talent Key leadership and succession performance Workforce agility and d
Slide 14: Our strategic priorities
Our strategic priorities Transform the service experience through digitisation Deliver sustainable Investin industry growth leading capabilities Disrupt the market with innovation Be the undisputed choice for our customers, our distributors and our people MIAVIVA 14
Slide 15: Deliver sustainable growth
1) Deliver sustainable growth 2020 GWP: Portfolio: Strategic Focus: Performance Corridor: 1. UK IFRS rer Optimise Position for Accelerate to for Value Growth Diversify $2.9bn $2.6bn $170m P Specialty PL PLRetail A PLRBC SME Core & Mid Market GCS Corporate Risk SMESmall GCS Programs & Portfolio Solut
Slide 16: Aviva: Confidential
• • • • • • • • • • • • • Aviva: Confidential
Slide 17: May Mar Nov
✓ ✓ ✓ ✓ ✓ 4.6 Property 54 31 61 3.6 Motor 45 2020 2019 Jul Dec Jun Sep Feb Mar Jan May May Nov Oct Apr Aug Apr Aviva: Confidential
Slide 18: Disrupt the market with innovation
4) Disrupt the market with innovation Strategic focus Aiming point (2023) Data science 3% uplift in GWP Build the leading data science and analytics practice in Canada to create differentiation 1pp COR improvement ina commoditised market Claims settlement 24hr settlement Set anew industry standard f
Slide 19: We have clearly defined measures of success
We have clearly defined measures of success Grow Aviva franchise Transform service experience through digital Modernise & Operational Superior customer excellence simplify technology outcomes Bae | Al aes © % % [ae ol ad \7 \7 a 5 ; <30% >60% Abovemarket — >10% of GWP >$500m per 15% reduction distri
Slide 20: Key takeaways
Key takeaways () Strong and well-positioned business in an attractive insurance market Market leading capabilities Decisive actions underway to drive sustainable growth and increasing returns to shareholders (m) Significant Group synergies that provide local competitive advantage
Slide 21: Aviva: Confidential
Aviva: Confidential