Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — Investor Presentation (July 2003)
19 slides from Commonwealth Bank Of Australia's investor presentation, Jul 29, 2003
Slide 1: International Financial Services
Commonwealth Bank International Financial Services Group Executive, Garry Mackrell 29 July 2003
Slide 2: Disclaimer
Disclaimer The material that follows is a presentation of general background information about the Bank's activities current at the date of the presentation, 29 July 2003. It is information given in summary form and does not purport to be complete. It is not intended to be relied upon as advice to i
Slide 3: Speaker's Notes
Speaker’s Notes « Speaker's notes for this presentation are attached below each slide. » To access them, you may need to save the slides in PowerPoint and view/print in “notes view.” Conmonwealth Bark af 3
Slide 4: International Financial Services (IFS) Overview
International Financial Services (IFS) Overview » Operations and Goals » Key Achievements » IFS Strategy » IFS Business Model » Repositioning in Hong Kong » Strategic Initiatives Conmonwealth Bark ay 4 * Supplementary information is included at the back of this presentation
Slide 5: Operations and Goals
Operations and Goals IFS Other Divisional Goais Profit Develop distribution channels, alliances and partnerships Assets 11% One Team, excelling in customer service Re-engineer, simplify and leverage business processes, 1T platforms and information management Data as at December 2002 Commonwealth ik
Slide 6: Key Achievements
Key Achievements Strong performance by ASB Bank Underlying improvement in business fundamentals within New Zealand and Asian life operations Grew or maintained market share in all locations Developed and launched alternative distribution channels within Hong Kong - Distribution joint venture with Ch
Slide 7: IFS Strategy
IFS Strategy Extend ASB Model Distinctive component: + High performance + Customer centric +» Single end to end processes + Proprietary/aligned + One team + Single view of + Reduce cycle time + Effective service + Cross - sell customer (Onyx} + Continuous measurement execution + Risk and value-based
Slide 8: IFS Business Model - integrated services features
IFS Business Model - integrated services features H I Banking Na Distribution Proprietary investments SB0vUuag YOWIGUISIG oye yStY 'eOURULY 'L| "NH 'OFOO 1 1 1 1 1 1 1 t 1 1 1 1 1 1 1 1 1 1 1 1 t 1 I I AN a9 2a ak oe a6 28 Insurance Centre Operations Products Integration/ —_ Distribution Functions B
Slide 9: Repositioning in Hong Kong
Repositioning in Hong Kong Distribution Administration Manufacturing Services Distribution Business Business Business Business eee MG weal fife adinin J baleen CommServe z distribution [Phage ey services BiaICSA) CommServe | ‘Other. : = = pensions product [ Financial Solutions | admin providers _ No
Slide 10: Strategic Initiatives
Strategic Initiatives Grow New Zealand Reposition Hong Kong Develop Asian options Leverage (ASB) integrated approach ‘Commonwealth Bark ay 10 The main challenges and opportunities for IFS are to: Continue to grow ASB market share; Continue to improve fundamentals in the life businesses, especially S
Slide 11: International Financial Services
Commonwealth Bank International Financial Services Group Executive, Garry Mackrell 29 July 2003 11
Slide 12: Overview of IFS Businesses
Appendix 1 Overview of IFS Businesses New ASB Bank Banking 100% 3120 18% Zealand ASB Group Investments 100% 160 14% + Investments Sovereign Insurance 106% 790 / 480 28% * Fiji Colonial Nat Bank Banking 51% 305 18% + Colonial Fiji Life Insurance 100% 205 72% aa Hong Kong, CMG Asia Insurance 100% 290
Slide 13: Overview of IFS Businesses (Cont'd)
Appendix 1 (Cont'd) Overview of IFS Businesses Indonesia PT Bank Banking / Commonwealth | Investments PT Astra CMG Insurance Shanghai, CMG China Insurance China Life* Vietnam CMG Bao Insurance Minh* 99% 50% 49% 50% 149/47 1% 4% 4 361 / 1681 4% > 57/228 0.1% + 259 / 4652 3% + “commenced 2000 Data as
Slide 14: Business Profile - ASB Bank
Appendix 2 Business Profile - ASB Bank “Grow” = Highly favourable market conditions moderating = ASB growing faster than market = Expand and extend existing retail bank excellence into broader financial services / business = Continue strong retail banking growth = Drive business / rural growth by en
Slide 15: Business Profile - Sovereign Insurance
Appendix 2 (Cont'd) Business Profile - Sovereign Insurance “Consolidate and grow” «= NZ insurance and investments market - tow growth / uneven competition «= Sovereign - double market share of nearest competitor = Sovereign differentiated by relative scale, adviser support and distribution reach «=
Slide 16: Business Profile - Hong Kong
Appendix 2 (Cont'd) Business Profile - Hong Kong “Get fundamentals right / reposition” » Mid-ranked fife insurance player facing strong competition and low growth environment » Migrating from traditional life agency distribution model to broader financial services provider = Support / extend into Ma
Slide 17: People & Teamwork
Appendix 3 PEOPLE & TEAMWORK ASB Bank - Cross Sell 4800-7 One Team Closed Referrals 45% 1600 4 losing Ratio 1400 4 4% 4200 4 43%, 51% 29% 1000 4 34% 800 4 32% 4004 22% Sep601 DecO4 MarO02 Jund2 Sep02 DecO2 Mard3 17
Slide 18: Service Experience
Appendix 3 {Cont’d) SERVICE EXPERIENCE New Zealand Banking - Customer Satisfaction Auckland University Coigate Main Bank Survey - September 2002 {Major Banks) satisfied and very satisfied customers ustomer Switching Intentions % satisfied and very satisfied cust Cust Switching Intent (1998-2002) Eli
Slide 19: IFS Management Team
Appendix 4 IFS Management Team 19
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