Vietnam Maritime Commercial Joint Stock Bank · HOSE:MSB
Vietnam Maritime Commercial Joint Stock Bank — Investor Presentation (2026)
18 slides from Vietnam Maritime Commercial Joint Stock Bank's investor presentation, 2026
Slide 1: App Tips: Migrate easily to MSB Digital Bank
[App-TIPS] BO TUI Bi KiP CHUYEN DO! APP DE DANG CUNG MSB DIGITAL BANK
Slide 2: Why migrate from the MSB mBank app to MSB Digital Bank?
Why do I need to migrate from the MSB mBank app to the MSB Digital Bank app? The MSB Digital Bank app is a comprehensive upgrade featuring a modern interface, faster processing speed, and a wider range of advanced features. By making the switch, customers can enjoy a smoother, more convenient, and m
Slide 3: What do I need to prepare before migrating to the new app?
What do I need to prepare before migrating to the new app? The migration process can be completed entirely on a mobile device and includes detailed step- by-step guidance. Customers only need a mobile device with an Internet connection, running Android version 8 or above, or iOS version 15.6 or abov
Slide 4: What should I do if I receive an SMS asking me to migrate?
What should I do if I receive an SMS asking me to migrate to MSB Digital Bank but it is sent from an unknown phone number? Notifications about migration to MSB Digital Bank will only be sent by MSB via the mBank app and the personal email address registered with the Bank. WARNING: Customers should a
Slide 5: Device jailbroken/rooted error and login issues
I downloaded the new app but received an error message saying ‘The device is not eligible because it has been jailbroken/rooted’. What should I do? For the highest level of account security, MSB Digital Bank automatically restricts usage on devices that have been modified from their original softwar
Slide 6: Migrating with forgotten password or locked account
Can I migrate to the new app if I’ve forgotten my MSB mBank login password? No. Customers can still proceed with the migration. A new password can be created for the login account during the setup process on the MSB Digital Bank app.. Can I migrate to the new app if my login account is locked on the
Slide 7: Migrating without biometric registration or with shared OTP phone number
How can I migrate to the new app if I have not yet registered my biometric information? Option 1: Sign in to the existing app and complete biometric registration. After that, customers may proceed with the migration according to the instructions provided.Option 2: Visit the nearest MSB branch or tra
Slide 8: Using both apps and phased migration rollout
After switching to the new app, can I still use the MSB mBank app at the same time? After successfully migrating to the MSB Digital Bank app, customers will no longer be able to use the MSB mBank app. Can customers migrate to MSB Digital Bank immediately? To provide the most seamless and complete ex
Slide 9: Migrating while abroad and account balance safety
Can I migrate to the MSB Digital Bank app while I am abroad? Yes, migration is possible if the customer has received an official migration invitation from MSB and their registered phone number has international roaming enabled to receive verification codes.If the customer’s phone cannot receive mess
Slide 10: Savings accounts, credit card limits and loan balances
Will my online savings accounts remain unchanged in terms of balance, interest rate, and maturity date? Do I need to take any actions to confirm them again? All customers’ savings deposit information is securely retained on the new app.However, the ‘Savings account name’ (if customers previously set
Slide 11: Asset protection and transaction history
Will my assets be 100% protected by the bank during the migration process? During the migration process, customers’ personal information (including assets) will be kept strictly confidential. Will my past transaction history (money in/out over previous months) be deleted or lost? When switching to M
Slide 12: Saved beneficiaries and recurring transaction templates
Will my saved beneficiaries be transferred to the new app, or do I need to add them again manually? Yes. Once the migration is complete, your saved beneficiaries from the old app will be automatically transferred to the new app.. Will my recurring transaction templates still be available after I swi
Slide 13: Smart OTP and Face ID/Fingerprint setup
Do I need to register and activate Smart OTP/Soft OTP again when installing MSB Digital Bank? No. Customers are not required to reinstall or reactivate Smart OTP/Soft OTP when setting up MSB Digital Bank. Instead, they will configure the authentication methods available on the new app, including opt
Slide 14: Scheduled transfers, automatic bill payments and MSB Rewards
Will my scheduled transfers and automatic bill payments for utilities such as electricity and water be canceled when switching apps? Recurring transfers: These will be fully retained and will continue to be executed automatically according to the schedule previously set by the customer.Automatic bil
Slide 15: Vouchers, promotions, username and password
Can I still use my unused vouchers and promotions after switching to the new app? All valid vouchers and promotions of customers will continue to be maintained on the new app. After completing the migration, customers can continue to use these offers within their validity period and in accordance wi
Slide 16: Resetting password and tutorial videos
If I forget my old password, can I reset it on the MSB Digital Bank app, or do I need to go to a branch? In case customers forget their password, they can select ‘Login support’ on the first login screen to reset their password. The new app interface is completely different from the old one. Does th
Slide 17: Making a fast transfer from Zalo information or link
How can I make a fast transfer using information or a link received on Zalo? Customers can complete fast transfers on the new app using the following two methods:Method 1 (Copy account number): Copy the account number from Zalo → Open the MSB Digital Bank app → Select ‘24/7 Transfer’ and choose the
Slide 18: Linking credit card to Apple Pay/Google Pay
How can I link my credit card to Apple Pay/Google Pay if the feature is not available on the new app yet? Customers can easily set it up within a few minutes by following these steps:For iPhone (Apple Pay):Open Apple Wallet → Tap (+) → Scan/enter card details → Set as Default Card to complete setup.
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