Indian Hotels Co. Ltd. · NSE:INDHOTEL
Indian Hotels — The Indian Hotels Company — Jefferies India CTO Summit 2021
27 slides from Indian Hotels's conference presentation, Nov 24, 2021
Slide 1: Intimation of Schedule of Analyst/Institutional Investor Meetings
(HCL November 24, 2021 BSE Limited National Stock Exchange of India Limited Corporate Relationship Department Exchange Plaza Rotunda Building, P. J. Towers, Bandra Kurla Complex Dalal Street, Fort, Bandra (E) Mumbai — 400 001. Mumbai — 400 051. Scrip Code: 500850 Scrip Code: INDHOTEL Sub: Intimation
Slide 2: Technology-led Innovation in Hospitality
JEFFERIES INDIA CTO SUMMIT TECHNOLOGY-LED INNOVATION IN HOSPITALITY 24 NOVEMBER 2021
Slide 3: Aspiration 2022
ASPIRATION 2022 15 NEW PROJECTS EVERY YEAR 8% EBITDA MARGIN EXPANSION 50-50 PORTFOLIO 2
Slide 4: We Promised.. and Delivered on All
WE PROMISED.. ICONIC PROFITABLE GROWTH PORTFOLIO BRANDSCAPE Service, Excellence, 800 bps Margin 15 New Signings 50:50 Owned v/s Hospitality Stature Expansion p.a. Managed Ecosystem .. AND DELIVERED ON ALL 3
Slide 5: COVID-19: An Unprecedented Challenge Globally
COVID-19: AN UNPRECEDENTED CHALLENGE GLOBALLY Source: World Travel & Tourism Council (WTTC) 4
Slide 6: The Pandemic Had a Huge Impact on Our Business
THE PANDEMIC HAD A HUGE IMPACT ON OUR BUSINESS *Data for All Domestic Hotels incl. Ginger Domestic Enterprise Revenue – IHCL (INR Cr) Jan Feb Mar Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May 5
Slide 7: We Embraced Stragility and Launched R.E.S.E.T 2020
WE EMBRACED STRAGILITY AND LAUNCHED R.E.S.E.T 2020 6
Slide 8: R.E.S.E.T 2020 Helped IHCL Navigate Through the Crisis
R.E.S.E.T 2020 HELPED IHCL NAVIGATE THROUGH THE CRISIS Strong V-Shaped Recovery in Revenues – Faster Recovery Post Wave 2 Enterprise Revenues Consol. Revenues Apr May Jun Jul Aug Sept Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug Sep Oct 7
Slide 9: Strong Revenue Recovery in Q2 2021/22
STRONG REVENUE RECOVERY IN Q2 2021/22 ₹ Crores Consolidated Revenues - IHCL +ve Consumer Sentiment for Travel Leisure Travel Driving Recovery The Rise of Right Here Right Now 752 Resumption of Business Travel 370 324 175 +ve Outlook: Weddings, MICE Q1 Q2 Trusted Brands Benefit More Abo
Slide 10: Reshaping the Financials
RESHAPING THE FINANCIALS HIGH MARGIN & OPTIMISATION OF BALANCE SHEET ASSET LIGHT OPERATING PROFITABILITY SIZE GROWTH MODEL DEBT REVENUE COSTS MARGINS REDUCTION, MONETISATION 9
Slide 11: Key Strategic Imperatives for IHCL
KEY STRATEGIC IMPERATIVES FOR IHCL REVENUE COST EXCELLENCE • Revenue Recovery & Market Share • Hotel Level Spend Optimization • Customer Centricity • Asset Light Growth • Enhanced Employee Productivity • Employee Engagement • Share of Direct To Customer • Effective Deployment of Resources • 360o Sta
Slide 12: Embracing Digital to Drive Strategic Imperatives
EMBRACING DIGITAL TO DRIVE STRATEGIC IMPERATIVES REVENUE DIGITAL INTERVENTIONS • Revenue Recovery & Market Share Digital First Businesses: Qmin Loyalty Collaboration: Tata SuperApp • Asset Light Growth Strengthening Direct Channels • Share of Direct To Customer Re-imagined Digital Models for
Slide 13: Embracing Digital to Drive Strategic Imperatives
EMBRACING DIGITAL TO DRIVE STRATEGIC IMPERATIVES COST DIGITAL INTERVENTIONS Intelligent BOT • Hotel Level Spend Optimization Digital Reservation Transformation • Enhanced Employee Productivity Fit-For-Purpose • Effective Deployment of Resources Cloud Adoption • Optimization of Corp. Overhead
Slide 14: Embracing Digital to Drive Strategic Imperatives
EMBRACING DIGITAL TO DRIVE STRATEGIC IMPERATIVES EXCELLENCE DIGITAL INTERVENTIONS • Customer Centricity I-ZEST: Contact-less Service Experiences • Employee Engagement Employee Engagement through Employee App • 360o Stakeholder Management Technology driven process automation • Governance & Comp
Slide 15: Digital Interventions
14 DIGITAL INTERVENTIONS INCL
Slide 16: IHCL's Digital Transformation Philosophy
IHCL’S DIGITAL TRANSFORMATION PHILOSOPHY SCALABILITY Adopt Cross Industry best practices, Infrastructure on the go EFFICIENCY RETURN ON INVESTMENT Process, Cost, Revenue and Cost Recovery, New Business Manpower Efficiency Opportunity TECHNOLOGY AT THE HEART INTANGIBLE BUSINESS SUSTAINABILITY VALUE G
Slide 17: Embracing Digital to Drive Strategic Imperatives
EMBRACING DIGITAL TO DRIVE STRATEGIC IMPERATIVES REVENUE COST EXCELLENCE 16
Slide 18: Revenue
REVENUE • Digital native end-to-end food delivery platform Qmin • Expanding into Qmin Trucks & Qmin Shop Gourmet culinary and online food delivery • Delivering in 20 cities from 80 restaurants • Enterprise Revenues ₹ 70 crores in 18 months • Multi-brand Digital marketplace from Tata Group Group Loya
Slide 19: Revenue
REVENUE • Revamp of Digital customer channels IHCL App/Web • Localized In-Stay experience Digital customer • Super App of hospitality services by IHCL interaction channels • Launch planned for early next year • Cloud-based Digital platform to support scale, Amã ease of operations Branded HomeStays •
Slide 20: Revenue
REVENUE • Multi Channel Reservation Systems Revenue Management • Partnership with third party sites Pricing & Distribution • Centralized Data Management, Pricing Insights • Integrated business reporting across key business & operations functions Analytics Decisions fuelled by Data • Key source for s
Slide 21: Cost Optimization
COST OPTIMIZATION • I-DOCS helps in digitally transforming entire • ------------------------------- reservation process I-DOCS & IRA Bot • ----------------------- • • -------------------------------- IRA, serves as a digital partner for all guest needs, Omni Channel contact Centre and Intelligent ac
Slide 22: Cost Optimization
COST OPTIMIZATION • • ------------------------------- All new applications in last 2 yrs are cloud native • • ----------------------- Core IT systems like ERP, PMS would move to Cloud Adoption • -------------------------------- cloud by mid of next year • Efficiency, scalability, access to tools, fa
Slide 23: Excellence
EXCELLENCE • Contactless Front Desk Interactions I-ZEST • Digital: Room Key, In-room ordering, payments Contactless Guest Management Program • Improved guest satisfaction, convenience • Increased efficiency, optimized front office staff • Employee App for end-to-end Lifecyle mgmt. • Anytime, Anywher
Slide 24: Excellence
EXCELLENCE • Enabling shared Finance services across regions- Technology driven Resources & System process automation • Automated GST e-Invoice filling for B2B and B2C • Effective and optimized utilization of back-office staff • State of the art security operations centre Data Security & • Stricter
Slide 25: Digital Roadmap - Way Ahead
DIGITAL ROADMAP- WAY AHEAD Smart In-stay Operations & Restaurants & Experience Planning Kitchens Advanced Ecosystem Supporting New Analytics Development Businesses 24
Slide 26: Summary: Digital Transformation Initiatives
SUMMARY: DIGITAL TRANSFORMATION INITIATIVES Revenue Mgmt & Direct to Customer Digital First: Qmin Dynamic Pricing Channels REVENUE Data Analytics Scale up: amã Loyalty: Tata SuperApp IRA Cloud Adoption Cluster Resources COST I-DOCS Revamp Support Services Vendor Optimization I-ZEST Process Automatio
Slide 27: Technology-led Innovation in Hospitality
JEFFERIES INDIA CTO SUMMIT TECHNOLOGY-LED INNOVATION IN HOSPITALITY 24 NOVEMBER 2021
The Indian Hotels Company — Jefferies India CTO Summit 2021 on 6ix