Slide 1: NiCE Global Happiness Index 2025
NiCE Global Happiness Index 2025
Slide 2: What Is the Global Happiness Index?
What Is the Global Happiness Index? The Global Happiness Index is the industry’s go-to blueprint for consumer happiness in the age of AI. It explores rising customer expectations, what drives happiness in service, and how AI and automation are reshaping experiences. This year, NiCE and Focal Data su
Slide 3: Quote from Scott Russell, NiCE CEO
“At NiCE, we’re driven by the desire to help organizations create seamless, connected, and deeply personal customer experiences – everywhere. That’s why we launched this report. It’s more than insights; it’s a blueprint for using AI and automation to unlock consumer happiness. With so much at stake,
Slide 4: Global Happiness Index Key Findings 1-3
Global Happiness Index Key Findings 1. 2. 3. Global happiness is down, The AI ‘wow effect’ is Trust in AI grows with use even though customer redefining customer service is up service 72% of consumers say they have experienced benefits from AI and automation in customer service. Those that trust mor
Slide 5: Global Happiness Index Key Findings 7-9
Global Happiness Index Key Findings 7. 8. 9. There’s a C-Suite leaders are out of AI is a strategic C-Suite/consumer sync with consumer imperative, but execution disconnect when it priorities is key comes to trust in AI While 74% of C-suite leaders 68% of C-suite leaders cite see 24/7 availability a
Slide 6: Consumers are showing a growing willingness to pay for 'premium' customer service
Discussion Point #4 Consumers are showing a growing willingness to pay for 'premium' customer service.
Slide 7: Let's create consumer happiness together.
Let’s create consumer happiness together. Reach out to NiCE today.
Slide 8: Thank you
Thank you