HSBC Holdings PLC · LSE:HSBA
HSBC — Goldman Sachs presentation (June 2007)
18 slides from HSBC's conference presentation, Jun 14, 2007
Slide 1: Achieving sustainable advantage and value from a global business
Slide 2: HSBC's global distribution
HSBC’s global distribution i International network - 83 countries and territories - over 10,000 offices HSBC «> 2
Slide 3: Personal Financial Services
Personal Financial Services ¢ Premier: 230,000 ; ¢ Premier: 519,000 *PFS: 4.7 million (eau “? meee ° PFS: 12.8 million *CF: 63.5 million (ae = us» CF: 7.2 million Joining up the company for our customers oar. ~ + Premier: 384,000 F : :. Premier: 495,000 + PFS: 15.9 million - PFS: 14.5 million Y * CF
Slide 4: Commercial Banking
Commercial Banking - MME: 25,000 *« MME: 31,000 * SME: 311,000 ° * SME: 1.2 million Joining up the company for our customers eee * MME: 34,000 + SME: 452,000 + MME: 57,000 + SME: 499,000 Strategy: to be the ‘Leading International Business’ and ‘Best Small Business’ bank HSBC «> 4
Slide 5: Corporate, Investment Banking and Markets
Corporate, Investment Banking and Markets Joining up the company for our customers Strategy: Emerging markets-led and financing focussed HSBC «> 5
Slide 6: Private Banking
Private Banking AUM: USD 43 oe AUM: USD 218bn Joining up the company for our customers AUM: USD 6bn Strategy: be one of the world’s leading international private banks HSBC «> 6
Slide 7: 2G Platform
2G Platform ¢ Direct deposits: + Total deposits: ser ates - Month of April 2007: 522,000 , | YTD at April 2007: 2,069,000 January 2005 December 2006
Slide 8: HSBCnet
HSBCnet 2,000 Customers 28,000 Customers 33,000 Customers aaher 2 wae Joining up om the bcc company Xe for our nN sO customers ¥ Fa HSBC «> a
Slide 9: Credit card system (Whirl)
Credit card system (Whirl) 74 million accounts 113 million accounts December 04 December 06 HSBC «> 9
Slide 10: Customer Relationship Management systems
Customer Relationship Management systems * Building common CRM platform across all entities + Multi-channel capabilities to meet customer needs * Share and implement best practice + Identification of Premier customers * Global links and smart forms to support account opening Joining up + Understandi
Slide 11: Global processing
Global processing Fr J y av i) \ \ HSBC «> "
Slide 12: Customer
Customer Care Mortgages Payments Consumer Finance IT Operations Securities Analytics CIBM Research 1996 HSBC > 2006 12
Slide 13: Global processing centres — our internal customers
Global processing centres — our internal customers m Europe to re-engineering m@ North America Asia-Pacific & Middle East HSBC «> 13
Slide 14: Our people, our culture
Our people, our culture Brendan McDonagh, Michael Geoghegan, Group Chief Executive Chief Executive, HSBC Finance Corp Douglas Flint, Group Finance Director Paul Lawrence David Hodgkinson, Chief Operating Officer Chief Executive, HSBC USA Inc Stuart Gulliver, Chief Executive CIBM . . . : s Clive Bann
Slide 15: Our organisation
Our organisation * centres of excellence international nature and diversity Guidance with wisdom and delegation as wee with py Cy confidence oe * responsible for P&L and balance sheet * rewarded for domestic and international business HSBC «> 15
Slide 16: Record results, despite US mortgage issue
Record results, despite US mortgage issue Revenue us$65bn (up 13%) Revenue growth Double digit (third year running) Joined $bn club US$ 1bn + (PBT over US$1bn for first time in Mexico, Middle East, Private Banking, Commercial Banking in Asia, ex HK) Profit before tax US$22.1bn (up 5%) Cost efficienc
Slide 17: HSBC's global distribution
HSBC’s global distribution Revenue growth | | advantage o<cmer—- 1707 osoe Cost growth HSBC «> 7
Slide 18: Question and answer
HSBC Holdings — Goldman Sachs presentation (June 2007) on 6ix