Malayan Banking Bhd. · MYX:MAYBANK
Malayan Banking Bhd — Investor Day (November 2017)
22 slides from Malayan Banking Bhd's investor day presentation, Nov 13, 2017
Slide 1: Maybank Group Digital Day
Humanising Financial Services Maybank Group Digital Day Becoming The Digital Bank of Choice Menara Maybank, Kuala Lumpur 13 November 2017 The contents of this document / information remain the intellectual property of Maybank and no part of this is to be reproduced or transmitted in any form or by a
Slide 2: Megatrends
Megatrends MOBILE SOCIAL E-COMMERCE SEA 197 Bil 2 Bil, 400Mil 16x by 20251 MAU (Globally) DAU apps downloaded worldwide in 2017 Southeast Asia e-commerce growth 3 Hours/Day . Malaysians… 32% CAGR1 Over next 10 years in Southeast Asia 2.2Mil 3Mil 23% CAGR2 1.3Bil 800Mil Malaysian e-commerce growth un
Slide 3: Battle For Customer Engagement
Battle For Customer Engagement “Stickiness” Design and Data • Simplicity • Responsiveness Frequent • Timeliness • Usefulness Usage Trust = Consistency Over Time Security 2
Slide 4: "Tech-Fin" Giants Redefining Competition
“Tech-Fin” Giants Redefining Competition ILLUSTRATIVE QQ Data Data Retail Retail Trade Social E-commPayments Lending Logistics Payments E-comm Lending Logistics Finance Retail SME Corporates 3
Slide 5: Maybank2020: Advancing Asia's Ambitions With You
Maybank2020: “Advancing Asia’s Ambitions With You Five Key Strategic Objectives 1 The Top ASEAN Community Bank By leveraging on our regional presence, banking expertise and ASEAN growth opportunities. 2 The Leading ASEAN Wholesale Bank Linking Asia By leveraging on our ASEAN leadership capabilities
Slide 6: Digital Bank Of Choice
Digital Bank Of Choice “By putting our customers’ preferences first and transforming to deliver next-generation customer experience on mobile and digital platforms.” Maximise online Partner global and Be at the forefront customer regional industry of digital innovation engagement disruptors Engage F
Slide 7: Payments and Digital Wallets
Our Digital Approach #1: Enrich our Customer Offerings (1/3) Payments and Digital Wallets 1st-to-market responding to customers’ calls for mobile payments MaybankPay SamsungPay MaybankPay SamsungPay MY SamsungPay SG 6
Slide 8: Channel Digitisation
Our Digital Approach #1: Enrich our Customer Offerings (2/3) Channel Digitisation Guiding/handholding customers Reconfiguring branch layout Shifting customers online and to self-service channels at most branches at most branches 7
Slide 9: New Maybank App
Our Digital Approach #1: Enrich our Customer Offerings (3/3) New Maybank App Cleaner, function-rich platform ready for GREATER things In-depth walkthrough by GCTO 8
Slide 10: In-House Research and Development
Our Digital Approach #2: Invest in Strategic Capabilities (1/2) In-House Research and Development Reduced time-to-market Rapid experimentation Increased quality and lower MBB Labs Pvt Ltd cost 9
Slide 11: Data Science
Our Digital Approach #2: Invest in Strategic Capabilities (2/2) Data Science Advanced analysis techniques Enhanced Big Data Customer Foundation Data Analytics Building Geo-analytics and Codifying best practices to microsegment organise data across the Group analysis and unlock insights 10
Slide 12: Blockchain, Roboadvisory, P2P Lending
Our Digital Approach #3: Explore Broadly, Understand Deeply Blockchain Engagements with global leaders, ongoing search for applications with competitive advantage and higher commercialisation potential Roboadvisory Engaging leading FinTechs to understand opportunities and establish options P2P Lendi
Slide 13: Government and Regulators
Our Digital Approach #4: Build and Participate in the Ecosystem (1/3) Government and Regulators Forefront of policy-making and exploration Proactive engagement on digital frontier in Malaysia and Singapore FinTech Enabler Group (FTEG) aFINity@SC 12
Slide 14: Global Leaders
Our Digital Approach #4: Build and Participate in the Ecosystem (2/3) Global Leaders Establish partnerships with global brands who have ASEAN ambitions SamsungPay Malaysia Chinese tourist Credit Cards and payments; and Singapore; Device acquisition; Acceptance #everyonecansell partnerships of AliPay
Slide 15: FinTechs
Our Digital Approach #4: Build and Participate in the Ecosystem (3/3) FinTechs Deep-dives to find truly differentiated business models and/or technologies Engaged >50 ASEAN FinTechs in various fields Launched Maybank Sandbox in July 2017 Robo Bio Blockchain eKYC advisory metrics Digital AI Cre
Slide 16: Innovation in Maybank
Innovation in Maybank • Maybank Innovation Centre (@Menara Etiqa Twins KLCC) operational since June 2015 • Full-time Corporate Development and Innovation Team to inculcate innovation culture throughout the Maybank Group • >300 events and sessions for Maybankers and partners hosted by the Centre thus
Slide 17: Maybank's Digital Firsts in Malaysia
Maybank’s Digital Firsts in Malaysia Payments Security, P2P and APIs 1st bank-owned Digital 1st bank to use biometric Wallet (Maybank Pay) authentication 1st bank to enable 1st bank to run a P2P Donation Platform for Chinese Tourists at 2,000 merchant locations 1st bank to operate a FinTec
Slide 18: Awards related to Digital Banking (1/3)
Awards related to Digital Banking (1/3) BNM KARNIVAL KEWANGAN 2017 Best Innovation Award (MaybankPay & SamsungPay) CXFS ASIA AWARDS 2017 1. Best Use of Social Media (Winner - MyM2U Challenge) 2. Best Client On-boarding Initiative (Winner - Cards STP) 3. Best CX - Website (Highly Commended - MyM2U Ch
Slide 19: Awards related to Digital Banking (2/3)
Awards related to Digital Banking (2/3) CX ASIA EXCELLENCE AWARDS 2017 1. Best Omni-channel Experience (Highly Commended - Western Union) 2. Best Social Media Strategy (Silver Award) 3. Best Contact Centre (Bronze Award) RBI ASIA TRAILBLAZER AWARDS 2017 Best Social Media Marketing Campaign (Highly C
Slide 20: Awards related to Digital Banking (3/3)
Awards related to Digital Banking (3/3) GARTNER INNOVATION AWARD 2017 1st Runner Up BANK TECHNOLOGY LEADERSHIP ACHIEVEMENT IN APAC AWARD 2017 SECURITY INNOVATION AWARD 2017 INNOVATION AWARD 2017 MALAYSIA WEBSITE AWARDS 2017 ICMG ARCHITECTURE EXCELLENCE AWARD 2016 19
Slide 21: Looking Ahead
Looking Ahead • Most excellent mobile user experience • Speed and responsiveness • Straight-Through-Processing (STPs) • Strategic alliances and partnerships • Automation and hubbing • Agility and innovation culture2 20
Slide 22: Malayan Banking Berhad Contact
Humanising Financial Services MALAYAN BANKING BERHAD 14th Floor, Menara Maybank 100, Jalan Tun Perak 50050 Kuala Lumpur, Malaysia Tel : (6)03-2070 8833 www.maybank.com Investor Relations Contact Dato’ Amirul Feisal Wan Zahir Group Chief Financial Officer Contact: (6)03-2074 7703 Email: feisal.zahir@
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