Lloyds Banking Group Plc · LSE:LLOY
Lloyds Banking — Investor Presentation (November 2025)
27 slides from Lloyds Banking's investor presentation, Nov 6, 2025
Slide 1: Unlocking value through digital and AI leadership
2025 Consumer Digital Index: The Generative Al edition (Published 3 Nov 2025) Unlocking value — through digital — and Al leadershig Lloyds Banking Group 6 November 2025
Slide 2: Introduction
Introduction Charlie Nunn
Slide 3: Welcome and introduction
Welcome and introduction Our strategic Today’s presenters seminar series October 2023: Deepen and innovate in Consumer oC 1 Introduction to today’s seminar ~& Charlie Nunn November 2025: » 3 Group Chief Executive Develop our Corporate & a Institutional business & 9 dae Digital and Al strategy overvi
Slide 4: Innovating at scale to unlock value
Innovating at scale to unlock value utes BANKING GROUP Purpose Digital and Al leader today, with clear competitive advantages Helping Britain Prosper Enhancing infrastructure and capabilities to create a platform for innovation Driving improved customer and Group outcomes through innovative solution
Slide 5: Building on distinct competitive advantages
Building on distinct competitive advantages Significant scale >23m Digitally active l i users \y ne >21im Mobile app users a 4 4 Unrivalled engagement c.7bn Annual digital logons 6 795% ba Retail sales via digital channels 4 Unique, broad data asset ° 1in4 Card payments processed >Im Relationships w
Slide 6: Significant progress to date, executing on a clear journey
Significant progress to date, executing on a clear journey wes BANKING GROUP 2021 Today Largest UK digital bank | Digital and Al leader, unrivalled engagement Babe 15m mobil » 2im mobil (40% growth) engagement c.lom mobile app users ; Im mobile app users gro' >4bn digital logons c.7bn digital logons
Slide 7: Driving significant value now and for the future
Driving significant value now and fo Accelerating revenue growth... e LLOYDS BANKING GROUP r the future ..and transforming efficiency Delivering value today... Current value drivers and benefits (examples) Current value drivers and benefits (examples) Launching new propositions >15pp increase in loa
Slide 8: Introduction to Ron van Kemenade
Introduction to Ron van Kemenade «eos BANKING GROUP A highly experienced, best-in-class technology leader... % y cpnytelecom ING & Head of Internet Group CTO and ING Board Member European CIO of the and E-Commerce CIO, ING Group; CIO, Netherlands Year 2017 ..building an end-to-end technology centre
Slide 9: Digital and AI strategy overview
Digital and Al strategy overview Ron van Kemenade
Slide 10: Overview
Overview A clear ambition... “A unique opportunity to redefine the future of banking, powered by the unlimited potential of technology and Al” ..guiding our strategic journey Addressing the past » Enhancing infrastructure and capabilities to enable change Delivering today » Innovating to drive bette
Slide 11: Modernising infrastructure to create a platform for innovation
Modernising infrastructure to create a platform for innovation... es BANKING GROUP Actively managing tech estate... ..building on modern technology, unencumbered by legacy infrastructure Delivering on our strategic priorities, with significant progress since 2021 8 Prog >50% = Applications on Cloud
Slide 12: Infrastructure and capabilities: investing in our people
Infrastructure and cap: S ° ° ° ° ° ° ..Whilst investing in our people to create enduring benefits wes BANKING GROUP Becoming a destination employer Increasing productivity by bringing Driving agile delivery through for technology talent talent in-house Platform operating model Attracting talented t
Slide 13: Resetting change through our Platform operating model
Infrastructure and capabi ies Resetting change through our Platform operating model wes Platforms: Combining business and technology teams to drive agile delivery Business owners Business lead Decides ‘What’ Technology owners Technology lead 7 Decides ‘How’ Business agility lead DevOps engineer Cust
Slide 14: Customer innovation: leading experiences within the mobile app
Customer innovation Providing leading experiences within the mobile app... Total balance £13,585.54 £15,585.54 J) savings [| vestments Openan account Savings Holiday fund 00-00-00 / 12545678 £500.00 Gross interest 2.5% Planning on a holiday? Set up agoal Delivering innovative, integrated proposition
Slide 15: Customer innovation: frictionless customer journeys
Customer innovation ..supported by frictionless customer journeys wes BANKING GROUP Case study: New mobile PCA onboarding | © twork part-time CO Im sett-employed Your account is open CO min tuttxime education We're glad you're here Club Loyd Aecoune ‘m currently unemployed ¢ Join the milions of eust
Slide 16: Driving mobile engagement
Driving mobile engagement IP&l BCB £18,500 IP&l: Scaling digital waterfront to >1.5m customers by 2026, c.0.7m app users today BCB: >600k mobile active businesses, ¢.60% increase in logons vs. 2021 Extending capabilities across the Group Digitising front-to-back ¢.4m policies migrated to fully digit
Slide 17: Increasing reach through ecosystems to drive high-value growth
Increasing reach through ecosystems to drive high-value growth wes BANKING GROUP Case study: Increasing engagement through Home Hub Case study: Delivering a connected Transport proposition Delivering value Delivering value >30% increase in digital D2C new lending >450k monthly visits YTD with mobile
Slide 18: Leveraging unique data asset through innovative propositions
Leveraging unique data asset through innovative propositions ios BANKING GROUP Case study: Deepening relationships through Your Credit Score >12m >500k c.8% >15pp Your Credit Credit score Contribution to Increase in loan Score users improvements per cards/loans digital conversion rates! quarter in 2
Slide 19: Progress to date positions us well for the future
Progress to date positions us well for the future Addressing the past Enhancing infrastructure and capabilities to enable change | ww w Significantly reduced legacy estate Building on modern technology Creating a skills-based organisation Resetting change through Platforms Delivering today Innovatin
Slide 20: Actively scaling Gen AI, delivering value
Actively scaling Gen Al, delivering value c.50 live use cases in 2025 across 5 domains, embedded in the business Customer interactions Example use case: Gen Al powered in- app search function Awarded ‘Best Al use in Finance’ Be Customer operations Example use case: Complaints handling and automation
Slide 21: Building capability to be at the forefront of Agentic AI
New and emerging technologies Building capability to be at the forefront of Agentic Al wes BANKING GROUP Case study: Bridging the advice gap through in-app agents Scope to expand in-app agent proposition over time Example areas aD ...- oo. . Teele ak First in-app Agentic Al use-cases Colleague pilot
Slide 22: Positioning the Group as the UK leader for digital assets
New and emerging technolo: Positioning the Group as the UK leader for digital assets wes Taking a leadership role through firm-specific and industry wide initiatives Co-Chair of UK Finance project delivering GB Tokenised Deposits Poy Innovation SBISH Key member of BIS Project Agora Lin Digital Finan
Slide 23: Summary
Summary Charlie Nunn
Slide 24: Increasing pace of change creates unique opportunity
Increasing pace of change creates unique opportunity e LLOYDS BANKING GROUP Combining technology advancements... ..With increasing levels of customer adoption... Late-2000s First cryptocurrencies launched using Distributed eeu Le Technol DLT) rl edger Technology (DLT) early 6.50% .120% 1in3 Early-20
Slide 25: Well positioned to address a transformational opportunity
Well positioned to address a transformational opportunity wes BANKING GROUP The combination of Agentic Al and digital assets has the potential to reshape financial services Example scenarios & Customers use agents to source and execute mortgage arrangements, tailored to individual requirements Homes
Slide 26: Innovating at scale to unlock value
Innovating at scale to unlock value e bhoyps Building on strong foundations... «and executing on a clear strategy rd Significant scale Addressing » Enhancing infrastructure and the past capabilities to enable change rs) Unrivalled engagement Delivering » Innovating to drive today better customer out
Slide 27: Q&A
Q&A
Lloyds Banking Group — Investor Presentation (November 2025) on 6ix