HCA Healthcare, Inc. · NYSE:HCA
HCA Healthcare — PegaWorld Inspire 2023
20 slides from HCA Healthcare's conference presentation, June 2023
Slide 1: The Value of Patient Navigation at HCA Healthcare
The Value of Patient Navigation at HCA Healthcare June 2023 CONFIDENTIAL – Contains proprietary information. 1 Not intended for external distribution.
Slide 2: Presenters
Presenters Barbara Coughlin Meredith Schiefer Sonya Sharkey Jesse Jawanda VP, Care Navigation Operations Director, Director, Sr. Director Care Management ITG Care Navigation Operations Care Navigation Operations CONFIDENTIAL – Contains proprietary information. 2 Care Management Not intended for exte
Slide 3: Objectives
Objectives • HCA healthcare o Overview o Care navigation • Enterprise care navigation solution o Building an agnostic layer: acceleration and configurability o Leveraging Pega to drive workflow • Review of outcomes CONFIDENTIAL – Contains proprietary information. 3 HCA Healthcare: Care Navigation No
Slide 4: Our Mission
Our Mission Above all else, we are committed to the care and improvement of human life CONFIDENTIAL – Contains proprietary information. Not intended for external 4 HCA Healthcare: Care Navigation distribution.
Slide 5: Our Enterprise
Our Enterprise HCA Healthcare is one of the nation’s leading providers of healthcare services, comprised of approximately 2,300 ambulatory sites of care, including 180* hospitals, in 20 states and the United Kingdom By the numbers ∼294K 93K+ Ranked 62 Other sites of care: colleagues registered in Fo
Slide 6: HCA Care Navigation Journey
HCA Care Navigation Journey Technology Program Stacking Solution Development expansion Completed RFP to identify into Oncology technology partner for Care and Multi-Specialty* Navigation development – Pega selected 2015- 2019- 2021- 2023- 2017 2018 2020 beyond 2022 Explore Pilot Enterprise Leveraged
Slide 7: HCA Healthcare Navigation Programs
HCA Healthcare Navigation Programs Overarching Navigation Overarching Application Objectives Objectives • Reach more patients by improving • Assist patients with access to care navigation efficiency by removing potential barriers • Workflow standardization • Expedite diagnosis and treatment to • IT
Slide 8: Care Navigation by the Numbers
Care Navigation by the Numbers* 4 123 55 12-35% 38K+ Navigation programs Navigators Facilities live Increase in navigator Patients navigated (out of 422) (out of 185) productivity (since Jan 2019) (Oncology & Cardiology navigators live since June 2022) 14+ 2700+ 56% 16K+ 7 New navigation Appointment
Slide 9: Operational Enablement: Delivering on Key Technology Principles
Operational Enablement: Delivering on Key Technology Principles Core Principles 4 Engagement: Incorporating different models of patient navigation to meet their needs 1 Workflow Standardization Development of workflow templates to drive Digital First Engagement standardization and accelerate speed t
Slide 10: Architectural Layers
Architectural Layers Leveraging Pega's Layer Cake Model to accelerate the development of future enterprise programs while remaining flexible to account for the regional or programmatic uses and experiences required for success HCA’s Agnostic Architecture Approach Program: Templates that can be confi
Slide 11: Oncology Navigation – New Tumor Type Development
Oncology Navigation – New Tumor Type Development Greatly reduced business analyst (BA) No Dev Effort Minimal Dev effort Some Dev effort and development resource effort by Intake Monitoring Survivorship leveraging reusable features Patient Demographics Patient Touchpoints Survivorship Care Plan and f
Slide 12: Leveraging Pega to Drive Efficiency
Leveraging Pega to Drive Efficiency Appointment Integrations Connects to physician office systems Program Integrations Improved Workflow Automated Tasks Prompts nurse on next step Standardized Documentation Step by Step Structured Data Fields Allows for accurate reporting CONFIDENTIAL – Contains pro
Slide 13: Efficient Documentation
Efficient Documentation § Checkboxes allow for speedy documentation § Medical history tailored to reason for navigation (i.e., cardiac navigation focuses on cardiac procedures) § Pre-populates with readmission CONFIDENTIAL – Contains proprietary information. 13 HCA Healthcare: Care Navigation Not in
Slide 14: Improved Workflow
Improved Workflow § Quick view of daily tasks § Automated tasks based on clinical pathway CONFIDENTIAL – Contains proprietary information. 14 HCA Healthcare: Care Navigation Not intended for external distribution.
Slide 15: Standardized Documentation
Standardized Documentation § Barriers to care documented with quick sliders § Documentation on application level updated with each encounter § Areas of need highlighted with color cues and icons throughout application CONFIDENTIAL – Contains proprietary information. 15 HCA Healthcare: Care Navigatio
Slide 16: Staff Feedback
Staff Feedback 15 22 5 10 13 4 § Daily individual feedback on performance/activity § Number of successful calls § Cases closed § Appointments § Tasks CONFIDENTIAL – Contains proprietary information. 16 HCA Healthcare: Care Navigation Not intended for external distribution.
Slide 17: Outcomes
Outcomes Improved Patient Experience Accelerated Time to Market Positive comments related to Decreased time for new development based digital communication on agnostic layer Boosted Operational Excellence Increased Operational Efficiency Standardized workflow creating positive Navigator efficiency i
Slide 18: Questions?
Questions? CONFIDENTIAL – Contains proprietary information. 18 HCA Healthcare: Care Navigation Not intended for external distribution.
Slide 19: Presenters: Contact Information
Presenters: Contact Information Barbara Coughlin - Vice President, Care Navigation Operations, HCA Healthcare (barbara.coughlin@hcahealthcare.com) Meredith Schiefer - Director, Care Navigation Operations, HCA Healthcare (meredith.schiefer@hcahealthcare.com) Sonya Sharkey - Director, Care Navigation
Slide 20: HCA Healthcare: Care Navigation
CONFIDENTIAL – Contains proprietary information. Not intended for external 20 HCA Healthcare: Care Navigation distribution.