Commonwealth Bank Of Australia · ASX:CBA

Commonwealth Bank Of Australia — Investor Presentation (March 2010)

8 slides from Commonwealth Bank Of Australia's investor presentation, Mar 8, 2010

  1. Slide 1: Institutional Banking & Markets

    For personal use only Institutional Banking & Markets Ian Saines Group Executive, Institutional Banking & Markets March 2010

  2. Slide 2: Group Strategic Priorities

    Group Strategic Priorities For personal use only 1 Customer Satisfaction 2 Business Banking IB&M To be the leading provider of Total 3 Operational Excellence Capital Solutions 4 Trust & Team Spirit 5 Profitable Growth 2

  3. Slide 3: 1. Customer Satisfaction

    1. 1 Customer Satisfaction For personal use only Overall Customer Satisfaction1 Loyalty to the Relationship2 (% evaluations rated excellent or above average) Domestic Banks (Rating Scale :1 – Satisfied, 5 – Dissatisfied) 81% 79% 2.13 2.10 2.55 66% 61% 1.18 CBA Peer 1 Peer 2 Peer 3 59% 62% 50% Unders

  4. Slide 4: 2. Business Banking

    2. 2 Business Banking For personal use only Business Lending Market Share1 Market Balances ($bn, LHS) CBA Market Share (%, RHS) 900 14.5% 14.0% Gradual rise in the Bank’s 850 13.70% 0.29% Market share of the total business 13.41% lending market since June 13.5% 2008 800 $767bn 13.0% 750 $700bn 12.5%

  5. Slide 5: 3. Operational Excellence

    3. 3 Operational Excellence For personal use only Technology Risk Culture  Investing in globally competitive markets Total Provisions to GLAs1 technology platform, supporting e-market capabilities FX Platform  Provide enhanced capabilities across 2.78% 2.76% 2.59% Total 2.18% Provisions pricing, d

  6. Slide 6: 4. Trust & Team Spirit

    4. 4 Trust & Team Spirit For personal use only CBA Staff Satisfaction1 Absenteeism and Turnover (Rating Scale :1 – Dissatisfied, 5 – Satisfied) 6.50 18.45 5.90 4.36 4.27 11.37 2.30 CBA 6.35 2.00 4.22 IB&M 2008 2009 2008 2009 CBA Average Score Gallup 75th Percentile Average Sick Leave Days Voluntary

  7. Slide 7: 5. Profitable Growth

    5. 5 Profitable Growth For personal use only Dec 09 Dec 09 vs  Strong Income growth: $m Dec 08 – Improved margins – Strong Markets result Institutional Banking 899 11% Income – Growth in Institutional Equities & Debt Capital Markets products Markets 456 29% – Benefits of diversified business portfo

  8. Slide 8: Outlook

    Outlook For personal use only Opportunities Challenges  Large debt refinancing task  Economic recovery is underway but  Ongoing demand for hedging - private investment remains weak Client FX, commodity and interest rate Economic  Business lending continuing to slow with Needs Activity forecast g

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