Canadian Tire Corporation, Limited · TSX:CTC
Canadian Tire — Investor Day (March 2022)
15 slides from Canadian Tire's investor day presentation, Mar 10, 2022
Slide 1: John Koryl, President, CTC Digital
John Koryl President, CTC Digital March 10, 2022
Slide 2: Forward-looking information
Forward-looking information Canadian Tire Corporation’s 2022 Investor Day presentation contains forward-looking that the Company’s expectations and plans will not be achieved. Examples of material information that reflects Management’s current expectations relating to matters such as future assumpti
Slide 3: Forward-looking information (2)
Forward-looking information (2) The following table sets out additional risks and assumptions applicable to the forward-looking Material risks: information described below: • Risks associated with the Consolidated Comparable Sales Growth aspiration described above • Lower or lesser contribution from
Slide 4: Forward-looking information (3)
Forward-looking information (3) For more information on the material risk factors and uncertainties that could cause the Capital Expenditure Intentions: Expect to spend $3.4B over the next 4 years (2022-25) Company’s actual results to differ materially from predictions, forecasts, projections, expec
Slide 5: Building off a strong foundation
Building off a strong foundation Digital visits at CTC vs. CTC digital visits growth Canadian retail competitors CTC is the 2 CTC annual visits 2nd +68% most visited online retailer across Canada 2019 2021 5
Slide 6: Steadily increasing app scores
Steadily increasing app scores CTR app Triangle app Average monthly app users 2019-2021 5 2021 2021 4.7 4.8 1.25M 1M 4 2019 2017 4.0 3.8 500K 400K ~2.5x ~2.5x 3 2 CTR App Triangle 1 2019 2021 0 6
Slide 7: Invested for an improved digital experience
Invested for an improved digital experience Reduced friction Improved product data Scaled Better integrated dramatically with our partners Increased capacity from 5K to 200K Expanded our orders a day inventory 7
Slide 8: What we're capable of and what consumers need
What we’re capable of — and what consumers need Launched Rapidly Developed curbside expanded partnerships pickup lockers for improved customer to experiences Curbside pick up at SportChek stores 8
Slide 9: Embedding digital into the store experience
Embedding digital into of all sales across our the store banners are in-store experience purchases 90%+ 85%+ 75%+ The majority of in-store purchases can be traced to a digital engagement 9
Slide 10: Embedding digital in the customer experience
Embedding digital in the customer experience Today, we see this primarily through six different digital customer journeys: 1 2 3 4 5 6 Traditional Click-and- Curbside Deliver-to- Endless aisle Digitally enabled store customer collect business home services 10
Slide 11: Near term priorities
Near term priorities 1 One Digital Platform 2 App improvements Expanding in-store 3 digital capabilities 11
Slide 12: The benefits of One Digital Platform
The benefits of One Digital Platform ODP will be live across CTR, Mark’s and SportChek by the end of 2022 Reliability Adaptability Product An improved discovery user experience 12
Slide 13: Evolving our app
Evolving our app 2nd Half of 2022 Personalized offers and product recommendations Automotive Check-in for pickup Wayfinding supported booking by flashing ESLs 13
Slide 14: In-store capabilities
In-store capabilities Customer Employee-facing In-store apps devices kiosks of in-store CTR pickup orders see a subsequent purchase 14
Slide 15: Digital Path to Better
Digital Path to Better Seamless and better integration between digital and physical channels Building off our investments to New and better fulfilment and delivery options make our digital and in-store Better cross banner integration and experiences connectivity through ODP even better connected 15