Tata Communications Limited · NSE:TATACOMM
Tata Communications — Corporate Update (December 2018)
18 slides from Tata Communications's corporate update, Dec 6, 2018
Slide 1: CSRC Customer Experience Center Visit
CSRC CUSTOMER EXPERIENCE CENTER VISIT CHENNAI 6TH DECEMBER 2018 1
Slide 2: Aspiration from Digital Transformation
ASPIRATION FROM DIGITAL TRANSFORMATION 1 80% Sales order become Zero Touch Destination 21 2 30% Reduction in sales effort World class Customer Experience 3 50% Reduction in delivery time Productivity 3 70 Net Promoter Score improvement Single source of truth for all 4 ONE customer and service invent
Slide 3: Discover & Design: 5 Key Customer Pain Points
DISCOVER & DESIGN: 10+ IN-DEPTH ETHNOGRAPHIC INTERVIEWS SURFACED 5 KEY CUSTOMER PAIN POINTS Information reuse Delivery promise Transparency Repetitive ask for similar Frequent deviations on pre-committed deadlines, deliverables and cost Unclear asks for order processing & information during various
Slide 4: Discover & Design: 8 'Ahas' Identified for To-Be Customer Journey
DISCOVER & DESIGN: Contributors of 8 ‘AHAS’ IDENTIFIED FOR TO-BE CUSTOMER JOURNEY competitive advantage 1 2 3 4 5 6 7 8 Solution Real-time Real-time Modular Templatized Automated 1st time Vendor Configurator Access Pricing COF Invoices Order right Management ❖ Wizard Feasibility ❖ Instant ❖ Split CO
Slide 5: Enterprises Deal with a Complex IT Ecosystem
ENTERPRISES DEAL WITH A COMPLEX IT ECOSYSTEM WITH DIGITAL TRANSFORMATION AT CENTRE STAGE EARLIER INFLUENCERS NEXT GENERATION INFLUENCERS DISPARATE IT SECURITY AND IRREGULAR DISPARATE INTERNAL ENVIRONMENTS REGULATORY PROBLEMS WORKLOAD SILOED DATA APPLICATION AND EXTERNAL PEOPLE Legacy Infra- Security
Slide 6: Tata Communications Managed Hosting and Managed Security
TATA COMMUNICATIONS fos MANAGED ;:H@$ I iG) )// 8 AND MANAGED! |= 1 r SECURITY Tih ap TATA
Slide 7: Our Hybrid Cloud Principles for a Robust Digital Core
OUR HYBRID CLOUD PRINCIPLES FOR A ROBUST DIGITAL CORE INTEGRATED, MANAGED , SECURE UNIFIED END USER EXPERIENCE API LED CONNECTIONS ENABLE A CONNECTED WORLD HIGHLY AVAILABLE AND AGILE CLOUD NATIVE APPLICATIONS APPLICATIONS DATA LED DECISION MAKING 360 DEGREE VIEW OF DATA MEET GLOBAL, LOCAL AND COMPLI
Slide 8: Digital Transformation in a Single Pane for Enterprises
DIGITAL TRANSFORMATION IN A SINGLE PANE FOR ENTERPRISES BRINGS DISPARATE IT TOGETHER, PROVIDES CHOICE OF PLATFORM FOR EVERY WORKLOAD AND INTEGRATES SECURITY PROVIDED AND MANAGED BY TATA COMMUNICATIONS Platform for BUSINESS USERS ENTERPRISE CIO any workload SELF-SERVICE MANAGEMENT CONSOLE Each platfo
Slide 9: Opportunity Size and Competition
OPPORTUNITY SIZE AND COMPETITION MHS MSS OPPORTUNITY SIZE FY21 - $9 Billion FY21 - $1.4 Billion COMPETITION APAC NTT Communications, Singtel, BT, Orange Singtel, Quann, Di-Data, NTT Comms Dimension Data, Wipro, Paladion, Sify, IBM, INDIA Netmagic, SIFY, Ctrl-S, ESDS Inspira, Tech Mahindra, Delloite,
Slide 10: Case Studies
«p TATA COMMUNICATIONS TATA CASE STUDIES
Slide 11: Government Community Cloud & Our Commitment to Building Digital Nations
GOVERNMENT COMMUNITY CLOUD & OUR COMMITMENT TO BUILDING DIGITAL NATIONS HIGHLIGHTS OF GOVT COMMUNITY CLOUD,INDIA OUR COMPLIANCE & REGION: INDIA REGION: EUROPE LAUNCH CERTIFICATIONS IN • Ministry of IT Certified cloud OF GOVT GLOBAL service provider COMMUNITY GEOGRAPHIES CLOUD IN INDIA • Govt. embrac
Slide 12: Khimji Ramdas Case Study
KHIMJI RAMDAS CASE STUDY SAP HANA IMPLEMENTATION, MIGRATION AND MANAGEMENT CHALLENGE SOLUTION KEY HIGHLIGHT OF THE DEAL ❖ Managing user downtime was a major challenge due ❖ An end to end migration process and support ❖ With meticulous planning, Tata Communications to older version of SAP landscape ❖
Slide 13: Building & Managing an Advanced SOC for a Leading Indian Bank
BUILDING & MANAGING AN ADVANCED SOC FOR A LEADING INDIAN BANK POWERED BY OUR MULTILAYERED SECURITY FRAMEWORK CHALLENGE SOLUTION ▪ Integration of new technology with ▪ Managed all specifications and compliance requirements existing infrastructure ▪ Flexible and cost-effective commercial model ▪ Requi
Slide 14: Customer – A Leading Global Watch Manufacturer
CUSTOMER – A LEADING GLOBAL WATCH MANUFACTURER PARTNERING OVER 3 YEARS TO CREATE A ROBUST SECURITY POSTURE FOR THE ENTERPRISE PROTECTING THEIR CONFIDENTIALITY, INTEGRITY AND ENSURING AVAILABILITY Secured perimeter and business users by provisioning Integrated view on ❖ Management of network security
Slide 15: Focus on Skill Building
Slide 16: Cyber security lab at SASTRA
FOCUS ON SKILL BUILDING Cyber Capstone Internships security lab projects at in CSRC at SASTRA SUTD and GSMC University 17
Slide 17: Contributing Continuously to Open Source Community
CONTRIBUTING CONTINUOUSLY TO OPEN SOURCE COMMUNITY Tata Communications is on Vancouver Presentation Stackalytics now - The community heartbeat on development and opensource Live-in Virtual machines and Barcelona presentation - Dynamic Containers overprovisioning techniques Austin presentation - Inte
Slide 18: Thank You
THANK YOU tatacommunications.com www.tatacommunications.com @tata_comm http://tatacommunications-newworld.com www.youtube.com/tatacomms © 2018 Tata Communications. All rights reserved. TATA COMMUNICATIONS and TATA are trademarks of Tata Sons Limited in certain countries.
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