Wolters Kluwer N.v. · EURONEXT:WKL
Wolters Kluwer — Investor Day (September 2008)
28 slides from Wolters Kluwer's investor day presentation, Sep 25, 2008
Slide 1: Workflow Solutions
Workflow Solutions Mike Sabbatis CEO CCH Tax and Accounting Investor/Analyst Day: Innovation & Technology ® September 25, 2008 London
Slide 2: Agenda
Workflow Solutions 2 Agenda ■ What are Workflow Solutions ■ Challenges and Vision ■ Business Impact of Innovation ® Investor/Analyst Day: Innovation & Technology September 25, 2008 - London
Slide 3: Time-pressured professionals need productivity improvements from automating work processes
Workflow Solutions 3 Today’s time-pressured business people and professionals need the productivity improvements enabled by automating work processes Global competition and increasingly cost-sensitive customers Competitive demand lower-cost and more responsive business and Pressures professional ser
Slide 4: Customers need help with general productivity improvements and professional objectives
Workflow Solutions 4 Customers need help with general productivity improvements as well as support in achieving their specific professional objectives General Productivity Needs Profession-Specific Objectives ■ Streamline my internal business processes ■ Let me focus more on delivering high- value s
Slide 5: A workflow solution facilitates a set of tasks to complete a procedure
Workflow Solutions 5 A workflow solution facilitates a set of tasks performed by a person, group, organization, or system to complete a given procedure ■ Workflow solutions facilitate user, organization, or industry productivity ■ Integrate multiple functions or applications ■ Help assign, track, no
Slide 6: The value of content and applications increases when integrated with customer workflows
Workflow Solutions 6 The value of content and applications increases when they are integrated with customer workflows Workflow solutions benefit both customers and providers Customer Benefits Provider Benefits ■ Improved productivity, decision-making ■ New revenue streams from end-to-end solutions ■
Slide 7: High-value workflow solutions require technology innovation built on customer knowledge
Workflow Solutions 7 Competitive, high-value workflow solutions require technology innovation built on deep knowledge of customer needs and market requirements Insight into customer work Modular content & patterns and processes applications Strategic Workflow Capabilities Service architectures that
Slide 8: Our vision is to improve customers' productivity by facilitating more workflows
Workflow Solutions 8 Our vision is to improve our customers’ productivity and competitiveness by facilitating more of their organizational and professional workflows Organizational Workflows Professional Workflows Business transactions Client development Compliance monitoring Client management Custo
Slide 9: ProSystem fx - A Case Study in Workflow Solutions
Workflow Solutions 9 ProSystem fx - A Case Study in Workflow Solutions 2007 Revenue: €3,413 million Corporate ProSystem fx & Financial Services Health 15% 22% Tax, Accounting Law & Tax and & Legal Business Accounting 26% 41% 59% Legal, Tax & Regulatory Europe 37% ® Investor/Analyst Day: Innovation &
Slide 10: CCH Tax and Accounting: starting point is our customer
Workflow Solutions 10 In our CCH Tax and Accounting business, the starting point is our customer, aligned with our family of research and software solutions Acco unt i ng x CCH Tax and Accounting & Ta As sur a nce CPA, CFO, VP Tax, VP Finance, Director Prac tic g e n an Solutions lti M ag s u em n e
Slide 11: Tax professionals want efficiencies to focus on high value services
Workflow Solutions 11 Tax professionals want efficiencies that enable them to focus on high value services for their clients Cost-Driven High-Value What Clients Services Services Care About Attest Financial Planning Timeliness Accounting Financial Services Cost Tax Business Advisory Proactivity Exit
Slide 12: ProSystem fx transforms workflow from manual to highly automated
Workflow Solutions 12 Our ProSystem fx product line continues to transform professionals' workflow from manual to highly automated processes Previous Workflow Receive Source Photocopy Hand-Sort Prepare Hard Copy Mail Return Mail Return File Documents Documents Documents Return Review To IRS To Clien
Slide 13: Document scanning extension exemplifies ongoing innovation
Workflow Solutions 13 The recent extension of our document scanning functionality exemplifies ongoing innovation to improve customer productivity Recent Innovation: ProSystem “Scan” ■ Introduced in 2005 ■ Scans source tax documents (1099s, K-1s, investments, etc.) Source Front-End Bookmarked Documen
Slide 14: CCH is pioneering paperless technologies in the CPA profession
Workflow Solutions 14 CCH is pioneering “paperless” technologies in the CPA profession that support workflow productivity enhancements Ongoing Innovations: ProSystem Document ■ Introduced in 2004 2008 ■ Supports search, share, archive, retrieve, CODiE Award in permissioning, collaboration, edit, not
Slide 15: Workflow solutions grow revenue by improving retention and cross-selling
Workflow Solutions 15 Workflow solutions grow revenue by improving customer retention and cross-selling opportunities ProSystem fx - Retention Rates by Number of Suite Components Purchased 100% 98% 99% 95% 97% 95% 90% 85% 87% 80% Tax Only + 1 Module + 2 Modules + 3 Modules + 4 Modules Better retenti
Slide 16: Next-Generation architecture will support unprecedented application integration
Workflow Solutions 16 Our “Next-Generation” architecture will support unprecedented integration of applications within professional workflows Connected Applications Software Software Software Software Software Data Data Data Data Data Today “Next-Generation” Unified Platform ProSystem fx Application
Slide 17: Next-Generation architecture benefits customers and Wolters Kluwer alike
Workflow Solutions 17 The higher level of integration enabled by our Next-Generation architecture strongly benefits customers and Wolters Kluwer alike Customer Benefits Benefits to Wolters Kluwer ■ Role-based dashboards ■ Extension of premium market positioning ■ Real-time collaboration ■ Higher com
Slide 18: Disclosure Manager - A Case Study in Workflow Solutions
Workflow Solutions 18 Disclosure Manager - A Case Study in Workflow Solutions 2007 Revenue: €3,413 million Disclosure Manager Health 22% Legal, Tax & Regulatory Corporate Corporate Europe and Financial Financial Legal 37% Services Services Services 15% 34% 66% Tax, Accounting & Legal 26% ® Investor/
Slide 19: Financial Services leveraging core workflow platforms and assets
Workflow Solutions 19 Wolters Kluwer Financial Services is leveraging core workflow platforms, assets, and services to develop a growing family of customer solutions Core Platform Components Mortgage eDisclosure Workflow Solution Rules Engine Document Assembly Engine Loan Modification Workflow Solut
Slide 20: Disclosure Manager automates mortgage application disclosures
Workflow Solutions 20 A workflow solution built with our core components, Disclosure Manager, automates the process of providing mortgage application disclosures Automated delivery management Produce, assemble, and Electronic signature package compliant Print fulfillment documents Document archival
Slide 21: Mortgage Solutions: transforming a business by evolving new workflow solutions
Workflow Solutions 21 Our Mortgage Solutions business provides a case study in transforming a business by evolving new workflow solutions Electronic Paper forms Integrated Evolving higher forms solutions value solutions... 2004 Actual 2008 Estimate 4% 68% 13% ...help open new 79% revenue opportuniti
Slide 22: ProVation - A Case Study in Workflow Solutions
Workflow Solutions 22 ProVation - A Case Study in Workflow Solutions 2007 Revenue: €3,413 million Legal, Tax & Regulatory Europe Pharma ProVation 37% Solutions Medical 29% Research 18% Health 22% Clinical Solutions 8% Tax, Accounting & Legal Corporate Professional 26% & Financial & Education Service
Slide 23: ProVation streamlines medical procedure documentation and coding
Workflow Solutions 23 ProVation streamlines medical procedure documentation and coding with highly automated processes Capture / Create Review Process Correct Review Dictation Dictation / Clarify Codes Dictate & Wait Manual Data Without Manual Coding Entry ProVation Hand-write File in Brief Note Pap
Slide 24: ProVation's workflow innovations benefit hospitals, practitioners, clinicians, and patients
Workflow Solutions 24 ProVation’s workflow innovations benefit hospitals, practitioners, clinicians, and patients alike Quantitative (ROI) Benefits Qualitative Benefits ■ Reduced Costs ■ Regulatory Compliance ■ Dictation/ Transcription/ Image ■ Value-Added Documents ■ Printing expenses eliminated ■
Slide 25: Growth of ProVation Specialties Coverage
Workflow Solutions 25 The steady growth in ProVation's breadth of coverage is expected to accelerate in the next two years Growth of ProVation Specialties Coverage 6,000 New Specialty Installed Base General Surgery 4,500 II # of CPTs* 3,000 Cardiology II General Surgery Cardiology I 1,500 General Or
Slide 26: Key advantages to maintain leadership in workflow solutions
Workflow Solutions 26 A combination of key advantages will enable Wolters Kluwer to maintain leadership in workflow solutions for its markets Wolters Kluwer Competitive Advantages Customer Unique knowledge of customer needs and business processes Insight Content Extensive digital libraries of forms,
Slide 27: Workflow solutions will become increasingly integrated with other areas of innovation
Workflow Solutions 27 Over time our workflow solutions will become increasingly integrated with other areas of innovation in our businesses Customer Workflow Solutions Professional Next- Interactive Vertical Search Networking Generation Research Aids Platforms Publishing On-demand Services Architect
Slide 28: Questions?
Workflow Solutions 28 Questions? ® Investor/Analyst Day: Innovation & Technology September 25, 2008 - London