Icici Prudential Life Insurance Co. Ltd. · NSE:ICICIPRULI
Icici Prudential Life Insurance — Investor Presentation (June 2019)
25 slides from Icici Prudential Life Insurance's investor presentation, Jun 27, 2019
Slide 1: Intimation letter to stock exchanges
L I F E I N S U R, ~ June 27, 2019 General Manager Vice President Listing Department Listing Department BSE Limited, National Stock Exchange of India Limited Phiroze Jeejeebhoy Tower, 'Exchange Plaza', Dalal Street, Bandra-Kurla Complex, Mumbai 400 001 Sandra (East), Mumbai 400 051 Dear Sir/Madam, P
Slide 2: Theme Logo, June 27, 2019
Theme Logo June 27, 2019
Slide 3: 4P strategy
4P strategy Protection Premium Customer centricity VNB Growth Persistency Growth continues to be at the core Productivity 2
Slide 4: 4P strategy
4P strategy Technology @ ICICI Prudential Life is a key business enabler 3
Slide 5: Our vision for Technology
Our vision for Technology To create scale with simplicity for Customers, Distributors and Employees Enable seamless integration Foster innovation to proactively with rapidly evolving eco- achieve superior business system results and customer satisfaction 4
Slide 6: Objectives
Objectives Strengthening the Support new Be future ready core growth engines 5
Slide 7: Policy lifecycle – Powered by Technology
Policy lifecycle – Powered by Technology Maturity/ Consider Purchase On-boarding Servicing Claims Marketing Products Sales and Distribution Underwriting Customer Service & Claims Digital & IT 6
Slide 8: Our journey
Our journey 2001-2004 2005-2010 2011-2018 2019 Celent global Seamless Core system Peripheral Digital model integration with tools systems transformation award AI, ML, NLP • Policy Admin System • Underwriting engine • Simplified on boarding • Nudge engine • Investment & Treasury • Workflow • Underwri
Slide 9: Our journey
Our journey 2001-2004 2005-2010 2011-2018 2019 Celent global Seamless Core system Peripheral Digital model integration with tools systems transformation award AI, ML, NLP • Policy Admin System • Underwriting engine • Simplified on boarding • Nudge engine • Investment & Treasury • Workflow • Underwri
Slide 10: Digital evolution path to maturity
Digital evolution path to maturity 1 2 3 4 Build digital foundation Digitize onboarding and service Leverage ecosystem Market leadership Optimize processes Build seamless presentation Collaborate with internal stakeholders IT as an enabler for and systems layer And partners for enhancing Business in
Slide 11: Objectives
Objectives Strengthening the Support new Be future ready core growth engines 10
Slide 12: Objectives
Objectives Data Lake on Cloud Robust High Strengthening the security API Gateway performance core framework reliable systems RPA – Multi cloud Intelligent architecture automation API : Application Program Interface 11 RPA : Robotic Process Automation
Slide 13: Objectives
Objectives Real time analytics - nudge Extend omni- Leverage AI channel underwriting Be future ready experience technology advancements Conversational interfaces – AI claim WhatsApp, Bots AI : Artificial Intelligence 12
Slide 14: Objectives
Objectives Protection & Invest in Pensions & Support new Health Annuity growth engines emerging interfaces 13
Slide 15: Objectives
Objectives Strengthening the Support new Be future ready core growth engines To be the most admired digitally enabled insurer 14
Slide 16: Digital ecosystems
Digital ecosystems 1 Pre-sales enablers for superior customer engagement Policy lifecycle 2 Seamless onboarding and instant issuance 3 Omni-channel servicing and efficient claim settlement Analytics and 4 Data mining for enabling business marketing 5 Marketing tools to provide customized experience
Slide 17: Pre sales: our capabilities and recent deployments
Pre sales our capabilities Lead Mgmt. Opportunity Need Analysis System Matrix Targeted at One stop Targeted at Bancassurance information for Proprietary channel channel partner to upsell ~100% usage ~100% usage and service Started with Know customer 100% coverage Recently Proprietary LMS is now bett
Slide 18: Onboarding and Issuance: our capabilities and recent deployments
Onboarding and Issuance our capabilities Flexible Tele Robotic enabled on-boarding underwriting issuance Platform agnostic Robotic processing Tele- underwriting: of all cases for and available for all ~40% medical channels faster issuance cases waived off Zero paper model; All medical cases Started
Slide 19: Customer servicing and claims: our capabilities
Customer servicing and claims our capabilities Anytime… Premium Payment Intuitive IVR …Anywhere 76% transactions self Over 60% renewal serviced; single view premium through 50% navigation time saved across touch-points electronic modes AI based pre-claim Conversational bots First life insurer to get
Slide 20: Marketing & lead generation: our capabilities
Marketing & lead generation our capabilities Rank high on Segmented Hyper Mobile first online searches targeting personalisation Machine learning used Reaching the Being the preferred Personalised to rank us higher customer by mapping screen, all our content messaging to when customers their interes
Slide 21: Partner integration: our capabilities
Partner integration our capabilities Process Flexible simplification integration Modular integration Superior customer for more than 100 experience partners Enabling customer Self service module Pre-coded pages for service on partner for Group business quicker integration portals Web Customer Easy U
Slide 22: Analytics: our capabilities and recent deployments
Analytics our capabilities Actionable Data Smart insights modelling solutions Accelerate sales, Segmentation Pre approved offers enhance customer Propensity Provide best offer to experience & data Campaigns customer personalization Customer interaction Improve persistency Artificial Intelligence & U
Slide 23: Backend assurance: our capabilities
Backend assurance our capabilities Critical IT applications Information security monitoring governance Ensure scalability, sustainability and In line with ISO 27001 security Unplanned downtime Unified dashboard for Page response time for critical real time monitoring improved to less than applicatio
Slide 24: Thank you
@ICICI PRUDENTIAL? pcire «ns uR AN CED Thank you 23
Slide 25: Annexure A
Annexure A Sr. No Location Type Of Meeting Investor/Analyst 1 Mumbai ·Group Nomura 2 Mumbai Group B&K Securities 3 Mumbai Group ICICI Securities 4 Mumbai Group SBI Cap Securities 5 Mumbai Group BNP Paribas 6 Mumbai Group J.P.Morgan 7 Mumbai Group Jefferies 8 Mumbai Group JM Financial 9 Mumbai Group
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