Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (June 2022)
11 slides from Ing Groep's investor day presentation, Jun 13, 2022
Slide 1: ING Investor Update 2022 Chief Executive Officer
ING Investor Update 2022 Chief Executive Officer 13 June 2022
Slide 2: Track record in delivering value
Track record in delivering value Strong fee growth Resilient net interest income (NII) Low cost/income ratio CAGR 2017-2021 CAGR 2017-2021 Average 2017-2021 6.7% -0.2% 58.9% versus 1.2% for eurozone peers versus -0.8% for eurozone peers versus 66.4% for eurozone peers Well-managed credit risk Delive
Slide 3: Focus on scale and value
Focus on scale and value Growing the Retail customer base in an optimised network Serving fewer Wholesale clients while optimising RWA ▪ Focus on scale and profitability ▪ Focus on mutually beneficial relationships through a more ▪ Exited retail activities in countries without short-term focused Who
Slide 4: Superior customer experience drives value
Superior customer experience drives value A superior customer experience And across customer segments Leads to Relevant Private individuals and small SME Net Promotor Score (NPS) Mobile first, in both sales & service Easy Customer base Large SME Digital sales and service model Personal Remote and fa
Slide 5: Innovative digital approach remains our focus
Innovative digital approach remains our focus Building a leading digital bank has proven successful Refocusing to enable a superior customer experience Mobile is Mobile is how Making our processes end-to-end digital, the main channel our customers interact local in Retail and global in Wholesale % m
Slide 6: The challenging world around us
The challenging world around us Changing macro outlook* External trends 5 year EUR swap rate 0.9% 1.0% 1.0% 0.8% Digital is a must-have, 0.3% 0.2% 0.0% customer expectations increasing -0.1% -0.5% 2017 2018 2019 2020 2021 2022 2023 2024 2025 Heightened focus on Environmental, Social and Eurozone inf
Slide 7: Our strategy with focus on execution certainty
Our strategy with focus on execution certainty Purpose Empower people to stay a step ahead in life and in business Strategic priorities Superior customer experience Sustainability Seamless Scalable Safe Our Enablers digital experience Tech & Operations & secure people 7
Slide 8: Sustainability future-proofs our business
Sustainability future-proofs our business Our focus SDGs* steer our Sustainability Direction Our priorities Capturing opportunities Mitigating risks Net zero commitment Climate risk management Environmental and social risk Transition finance (ESR) policy Diversity & inclusion * United Nations Sustai
Slide 9: Our sustainability targets
Our sustainability targets Financing the transition We have committed to aligning with climate goals limiting in Wholesale Banking the rise in global temperatures to 1.5 degrees Celsius, setting sector-specific intermediate goals matching a €125 bln volume mobilised* in 2025 global emissions decreas
Slide 10: Our management team
Our management team Steven van Rijswijk Tanate Phutrakul Ljiljana Čortan Chief Executive Officer Chief Financial Officer Chief Risk Officer Pinar Abay Andrew Bester Aris Bogdaneris Ron van Kemenade Marnix van Stiphout Market Leaders Wholesale Banking Challengers & Chief Technology Chief Operations G
Slide 11: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS-EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles are