Slide 1: Why is Pendragon PLC different?
Why is Pendragon PLC different? THE UK’S LEADING ONLINE AUTOMOTIVE RETAILER
Slide 2: Agenda
AGENDA The story of Pendragon The business model Refreshments Technology enablers Doubling market share Questions
Slide 3: The story of Pendragon 1989–2008
The story of Pendragon 1989 – 2008 • Traditional car dealer • Story of centralisation • Start of digitalisation 2.5% Used Car Market Share
Slide 4: The story of Pendragon 2008–2016
The story of Pendragon 2008 – 2016 • Used Car focus • Cultural shift to car retailer offering Everyday Low Prices to customers • Digital marketing transformation • Rebrand to retail brands 5% UsedCar Used Car MarketShare Market Share
Slide 5: The business model today
The business model today Pendragon PLC 2017 5
Slide 6: 2017: Capacity, Procurement, Stock Liquidity
2017 • Capacity • Procurement • Stock Liquidity 5% Used Car Market Share
Slide 7: Pendragon PLC 2017
Pendragon PLC 2017 7
Slide 8: 2017: Capacity, Procurement, Stock Liquidity
2017 • Capacity • Procurement • Stock Liquidity 5% Used Car Market Share Pendragon PLC 2017 8
Slide 9: 2017: Capacity, Efficiency, Consistency
2017 • Capacity • Efficiency • Consistency 5% Used Car Market Share
Slide 10: Refreshments
Refreshments
Slide 11: Technology Enablers
Technology Enablers Pendragon PLC 2017 11
Slide 12: Data Analysis
Data Analysis • Marketing intelligence • Inventory • Pricing • Future planning Pendragon PLC 2017 12
Slide 13: Operational Efficiencies
Operational Efficiencies • Technician scheduling • Paperless workshop Pendragon PLC 2017 13
Slide 14: Customer Self Serve
Customer Self Serve • Online Service Booking • Online Finance Proposition Pendragon PLC 2017 14
Slide 15: Future Developments
Future Developments Pendragon PLC 2017 15
Slide 16: Our Strategic Pillars focus on Choice, Value, Customer Service and Convenience
Our Strategic Pillars focus on Choice, Value, Customer Service and Convenience. Our Systems and Intellectual Property provide a superior advantage to our peers and is a key enabler for our strategic pillars. Pendragon PLC 2017 16
Slide 17: Future Developments
Future Developments • Organic • Backfill • New Markets • Zodiac
Slide 18: Any questions?
4 Any questions? .