Urban Company Limited · NSE:URBANCO
Urban — Investor Presentation (August 2026)
63 slides from Urban's investor presentation, August 2026
Slide 1: Management Presentation
Management Presentation August 2026
Slide 2: Home services done right
Home services done right : High quality, standardised services and solutions delivered to your doorstep Native devices : Water Home Services : Cleaners, Beauticians, Hair Stylists, Massage Therapists, Plumbers, Electricians, Carpenters, purifiers and smart door Painters, Appliance Technicians, House
Slide 3: We operate across 4 business segments
We operate across 4 business segments India Consumer Services Native International InstaHelp (Ex InstaHelp) High quality home & Home devices and UAE, Singapore and the All in one help in 15 beauty serv ic es solutions Kingdom of Saudi Arabia minutes when your maid delivered at home (JV) is away Aug
Slide 4: UC: FY26 Performance
UC: FY26 Performance Net Transaction Revenue from Adjusted EBITDA Adjusted EBITDA Value (NTV) operations (ex Insta) / % of NTV ₹4,290 Cr ₹1,556 Cr ₹(129) Cr ₹106 Cr/2.5% 31% YoY 36% YoY ₹(141) Cr YoY ₹94 Cr YoY 33% YoY (ex KSA) 41% YoY (ex KSA) 210bps YoY Annual transacting Monthly active Total citi
Slide 5: UC: Q1 FY27 Performance
UC: Q1 FY27 Performance Net Transaction Revenue from Adjusted EBITDA Adjusted EBITDA Value (NTV) operations (ex Insta) / % of NTV ₹1,465 Cr ₹528 Cr ₹(65) Cr ₹67 Cr / 4.8% 42% YoY 44% YoY ₹(86 ) Cr YoY ₹36 Cr YoY 180bps YoY Annual transacting Monthly active Total cities Average rating users (million)
Slide 6: Consolidated NTV Trend
Consolidated NTV Trend Growth has stepped up to 42% over t he last 2 quarters NTV & growth rate ( ₹ Cr, YoY growth) 1,465 1,148 1,031 1,081 1,030 859 816 811 784 649 JFM'24 AMJ'24 JAS'24 OND'24 JFM'25 AMJ'25 JAS'25 OND'25 JFM'26 AMJ'26 YoY 25% 20% 31% 32% 42% 42% uc Aug 2026
Slide 7: Adjusted EBITDA Trend
Adjusted EBITDA Trend Adjusted EBITDA (Ex Insta) is up 116% during Q1 FY27 Adjusted EBITDA ( ₹ Cr, Consolidated and Ex Insta ) 67 44 31 22 10 21 5 10 3 (5) (17) (38) (35) (65) (98) JFM'24 AMJ'24 JAS'24 OND'24 JFM'25 AMJ'25 JAS'25 OND'25 JFM'26 AMJ'26 Adj. EBITDA (UC Consol) Adj. EBITDA (Ex Insta) EB
Slide 8: UC is the market leader in a large, underpenetrated & growing market
UC is the market leader in a large, underpenetrated & growing market 5% 3% Cleaning Painting 20% • Estimated to reach ₹850 K Cr market 10% by CY29 – growing at 10% per Elderly & Child annum Cooks Care at home • Dominated by unorganised, local Home renovation Appliance repair 11% India TAM supply ₹50
Slide 9: Serviceable Addressable Market (SAM) estimated at ₹200k Cr
Serviceable Addressable Market (SAM) estimated at ₹200k Cr 3% 5% Applian Others 3% ces 7% Home Appliances 20% renovation 10% Cleaning Cooks 13% 36% Cooks Cleaning 11% TAM SAM Painting ₹500K Cr ₹200K Cr 15% 16% Painting Elderly and 11% child care 13% HandyMan 13% Beauty HandyMan Services 11% 13% Beau
Slide 10: UC has demonstrated scale, growth and profitability
UC has demonstrated scale, growth and profitability UC Consolidated Revenue from Operations Adjusted EBITDA Adjusted EBITDA (ex InstaHelp) (₹ Cr) (₹ Cr) 106 1,555.5 36% 1,144.5 12.1 12.1 38% 828.0 636.6 119.0 119.0 437.6 128.7 297.7 297.7 373.7 373.7 FY22 FY23 FY24 FY25 FY26 FY22 FY23 FY24 FY25 FY26
Slide 11: FY26 Segmental Metrics
FY26 Segmental Metrics: 41% revenue growth YoY (Ex KSA). InstaHelp investments led to an overall loss of INR (129) Cr Key metrics Consolidated India Consumer Native International InstaHelp Services (Ex Insta) Net Transaction Value INR 4,290 Cr INR 3,167 Cr INR 345 Cr INR 700 Cr INR 79 Cr YoY growth
Slide 12: Q1 FY27 Segmental metrics
Q1 FY27 Segmental metrics: 44% revenue growth – broad based growth across segments. India Consumer Services margins at 6.9% of NTV Key metrics Consolidated India Consumer Native International InstaHelp Services (Ex Insta) Net Transaction Value ₹ 1,465 Cr ₹ 1,056 Cr ₹ 119 Cr ₹ 237 Cr ₹ 53 Cr YoY grow
Slide 13: India Consumer Services (Ex InstaHelp)
13 India Consumer Services (Ex InstaHelp)
Slide 14: We offer a wide assortment of services to our customers
Home services We offer a wide assortment of services to our customers Appliance repair Cleaning & pest Painting & wall and service control decor Beauty services Men’s grooming Women’s skin & hair Massage therapy Aug 2026
Slide 15: India Consumer Services: Growth accelerated further to 29% YoY in Q1 FY27
India Consumer Services: Growth accelerated further to 29% YoY in Q1 FY27 – highest in 15 quarters – with margins at 6.9% of NTV ( long term target: 9 - 10% ) NTV YoY Growth (%) 29% Adjusted EBITDA % of NTV 6.9% 26% 3.3% 4.1% 22% 22% 21% (0.5%) 19% 19% 18% (9.7%) 10% (22.5%) Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Slide 16: Growth led by increase in ATUs alongwith increasing spends
Growth led by increase in ATUs alongwith increasing spends for transacting users New user acquisition grew +24% YoY during Q1 Annual Transacting Users (Millions) Spend per Annual Transacting User (₹) ₹4,079 ₹4,158 +21% YoY +7% YoY 8.2 7.6 6.8 6.5 ₹ 1,293 ₹1,205 FY25 FY26 Q1 FY26 Q1 FY27¹ FY25 FY26 Q
Slide 17: Full-stack, deep vertically integrated approach to building home services
UC has pioneered a full - stack, deep vertically integrated approach to building home services Brand, market access & best in class earnings Average monthly in hand earnings: ₹28.3K (9M FY26) Financing and insurance For service professional well - being Products, tools and consumables High quality p
Slide 18: Best-in-class customer app drives intuitive consumer journeys
Our best - in - class customer app helps drive intuitive consumer journeys with wide assortment, quick availability and assured quality
Slide 19: Professional lifecycle on the UC Partner application
Technology & performance Professional lifecycle on the UC Partner application
Slide 20: On-job assistance, SOP compliance and quality checks
Technology & performance On - job assistance, SOP compliance and quality checks
Slide 21: Empowering professionals with high quality, affordable products
Product & tools Empowering professionals with high quality, affordable products to deliver a seamless service experience Aphrodae Mani Waxxo roll - on Elysian Pedi kit Face wax 1 Care ₹222 Cr net revenue From sale of products to service professionals Diversified product range Presence across beauty
Slide 22: Service innovations around tooling, products, SOPs and delivery norms
Product & tools Our service innovations around tooling, products, SOPs and service delivery norms help enrich customer experience Cleaning Beauty Appliance Repair & Servicing World - class tools and products Roll - on wax for hygienic waxing Co - pilot machine for accurate diagnosis Aug 2026
Slide 23: Service professional utilisation and net earnings have grown consistently
Service professional utilisation and net earnings have grown consistently Net earnings have grown by 52% between FY22 and FY26 Net earnings Avg monetized hours FY per month per month ( ₹) FY26 ~28,600 90 83 FY25 26,407 72 63 FY24 22,716 59 FY23 20,060 FY22 18,845 FY22 FY23 FY24 FY25 FY26 Aug 2026
Slide 24: UC service professionals in India earned ₹28.3k net per month
During 9MFY26, UC service professionals in India earned ₹28.3k net per month . Top 5% earned ₹51.6k. Partners with > 30 Details Unit All professionals Top 20% partners Top 10% partners Top 5% partners services in a month % monthly active partners % 100% 65% 20% 10% 5% Gross earnings (average) 2 In I
Slide 25: Average partner count grew ~8% in FY26
Average partner count grew ~8% in FY26 with improving partner utilisation FY Average Partner Count Quarter Average Partner Count FY26 49,223 Q1FY27 56,624 FY25 45,619 Q1FY26 51,219 FY24 44,464 FY23 41,177 FY22 30,484 Aug 2026
Slide 26: We operate across thousands of service micro markets in India
We operate across thousands of service micro markets in India 12,432 service micro markets 1 as at Mar 2026 50+ Note: 1 for India consumer services (Ex Insta). Comparable number as on June 2025 was 10,370. Aug 2026
Slide 27: Densification has helped strengthen the flywheel
Densification has helped strengthen the flywheel Consumer tries new categories Better customer Higher lifetime value Higher density in experience micro markets Word of mouth Micro - market penetration Smaller micro- Faster fulfilment markets Lower prices Better utilization for partners Better earnin
Slide 28: Faster, Cheaper, Better
And helped us deliver services “Faster, Cheaper, Better” FASTER CHEAPER BETTER Aug 2026
Slide 29: UC Instant: Driving faster fulfilment in core services
FASTER UC Instant: Driving faster fulfilment in core services Dub ai • Speed is a key thrust across India Core Services Dubai Ma ll - Dub ai Dubai • Availability basis partner schedule & proximity • Limited coverage ac ross key cities today – Rollout across key categories and cities in progress Aug
Slide 30: Hyperlocal density improved partner efficiency in Handyman
FASTER Hyperlocal density has improved partner efficiency and reduced cost to serve in the Handyman category over the past 2 years HandyMan, Bengaluru Q3 FY24 Q3 FY26 Hours / Partner / Day 10 10 Average daily jobs 2.7 4.0 Productive time in hours (on job) 1.9 3.2 Min SLA for Customer (mins) 90 30 Av
Slide 31: Subscription and bundling constructs to deliver more value
CHEAPER Over the years, we have launched multiple subscription and bundling constructs to deliver more value to our customers Subscriptions Multi-packs UC Plus Bundling To encourage frequent usage Lower per unit pricing Loyalty discounts and benefits Lower unit pricing Aug 2026
Slide 32: Consumer excellence has led to NTV retention improving with time
Focus on consumer excellence has led to NTV retention improving with time Consumer retention basis NTV (ex Native, ex KSA) Financial FY18 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY26 Year FY18 100% 102.4% 118.5% 90.1% 121.8% 153.8% 163.5% 175.8% 192.5% FY19 100% 101.0% 69.9% 91.4% 112.8% 120.7% 129.3% 14
Slide 33: Mature consumer cohorts continue to spend more over time
Mature consumer cohorts continue to spend more on Urban Company over time INR NTV per transacting user (ex Native, ex KSA) Year of Growth FY18 FY19 FY20 FY21 FY22 FY23 FY24 FY25 FY26 acquisition FY26 / FY25 FY18 1,956 4,371 5,189 4,760 5,837 7,173 7,682 8,244 8,697 5.5% FY19 2,227 4,593 4,290 5,178
Slide 34: 83% of NTV came from loyal, retained users
83% of NTV came from loyal, retained users Retained versus new user NTV contribution for India consumer services 20.1% 18.0% 17.0% 27.9% 23.5% Retained user New user 79.9% 82.0% 83.0% 72.1% 76.5% FY 22 FY 23 FY 24 FY 25 FY26 Aug 2026
Slide 35: India consumer services has very strong unit economics
Our India consumer services business enjoys very strong unit economics with 21% contribution margin as a % of NTV 100 71 25 FY FY26 4 34 7# 21 27 * 4 Customer pays Service GST Revenue from Contribution Margin Adjusted EBITDA professional payout services & products # Products Revenue * Services Reven
Slide 36: UC India Consumer services P&L (ex Insta)
UC India Consumer services PL (ex Insta): NTV grew 29% during Q1 FY27. Fourth consecutive quarter of acceleration, with Adjusted EBITDA at 6.9% of NTV UC India Consumer services P&L (ex Insta): NTV grew 29% during Q1 FY27. Fourth consecutive quarter of acceleration, with Adjusted EBITDA at 6.9% of N
Slide 37: International Business
International Business
Slide 38: International Business: UAE, Singapore & KSA (JV)
International Business: UAE, Singapore CY 2024 TAM in $ bn Estimated market CAGR CY24 - 29 & KSA (JV) 10 – 11% Large, fast - growing markets Characterised by growing urbanisation, expatriate heavy workforce and rising disposable incomes Consumer habits similar to India Consumers have a Do - it- for
Slide 39: International NTV grew 76% YoY during Q1 FY27
aa NTV grew 76% YoY during Q1 FY27 with improving margins International business P&L (INR Cr) FY25 FY26 Q1FY26 Q1 FY27 Net Transaction Value 448 700 135 237 Net Transaction Value (ex KSA) 400 700 135 237 Revenue from operations 147 185 36 65 Revenue from operations (ex KSA) 105 185 36 65 Contributio
Slide 40: UC UAE: Profitable business in a fast-growing market
UC UAE: Profitable business in a fast - growing market 01 Long term presence 02 Enabling infrastructure built over the years 03 Experienced management team 04 Profitable business 05 Impact of Middle east conflict Aug 2026
Slide 41: UC Singapore: Strong growth underpinned by high quality services
UC Singapore: Strong growth underpinned by high quality services delivered at attractive prices 01 Long term presence 02 Fulfilment based model 03 Experienced management team 04 Profitable business Aug 2026
Slide 42: International: Levers to continue to drive growth
International: Levers to continue to drive growth 01 Platform densification Tighter micro - markets, faster fulfilment, higher conversion 02 Drive subscription Recurring users drive high LTV - 72% of SG’s and 50% of UAE’s cleaning NTV from subs* 03 Differentiated products Upgraded cleaning, expanded
Slide 43: KSA JV: Joint Venture with SMASCO in Saudi Arabia
KSA JV: Joint Venture with SMASCO in the Kingdom of Saudi Arabia On the path to break even – Q1 FY27 Adjusted EBITDA loss at 12% of NTV ₹ Cr Q1 FY26 Q1 FY26 Q1 FY26 Q1 FY26 Q1 FY27 Net Transaction Value 33 37 47 58 77 Revenue from operations 28 32 41 51 67 (net of GST and discounts) Adjusted EBITDA
Slide 44: Native
45 Native Native
Slide 45: Native devices: World-class, tech-enabled products
Native devices: World - class, tech - enabled products designed for durability and minimal maintenance Aug 2026
Slide 46: Native is an integral part of UC's vision
Native is an integral part of UC’s vision to be a Trusted Home Platform 1 We service > 5 million appliances each year, giving us insights into consumer needs and expectations 2 Our platform & service fleet enjoy the trust of millions of consumers giving us a strong distribution advantage 3 We have a
Slide 47: Native has scaled well to reach ₹267 Cr in revenue in FY26
48 Native has scaled well to reach ₹267 Cr in revenue in FY26 Revenue ( ₹ Cr) 267 4.8 > 5K E Commerce Site 1 4.5 ~ 6K 130% E Commerce Site 2 4.5 ~ 12.5K 116 303% 29 FY24 FY25 FY26 50% of the ROs sold in FY26 were sold to customers who were new to the UC platform Aug 2026
Slide 48: Native margins have improved with scale
aa Native margins have improved with scale - On the path to breakeven Q1FY27 GM% at 48% - Ambition to reach best in class OEM margins via integrated service model & app led distribution Native P&L (₹ Cr) FY25 FY26 Q1FY26 Q1 FY27 Net Transaction Value 156 345 79 119 Revenue from operations (net of GS
Slide 49: Native: Target ₹1,000 Cr Revenue
Native: Target ₹ 1,000 Cr Revenue Gain share through premiumization, anchored on Compounding service revenue durability & UC service promise As the installed base matures, recurring filter replacements should become a meaningful, high - margin revenue stream. ~75% 1 ₹5k of the eligible cohort per re
Slide 50: InstaHelp
InstaHelp
Slide 51: InstaHelp: High-frequency, daily help service
InstaHelp: High - frequency, daily help service with significant growth potential Large, high - frequency TAM Daily cleaning and household help is a large TAM with high frequency, fully offline today All - in - one help One professional handles cleaning, meal preparation, bathroom cleaning, laundry,
Slide 52: InstaHelp: Strong consumer traction within 15 months of launch
InstaHelp: Strong consumer traction within 15 months of launch. We are focused on market leadership. 01 Early stage of category building 02 Supply playbook similar to core services 03 Significant investment needed 04 Clear right to win Aug 2026
Slide 53: TAM estimated at ₹7,000-₹12,000 Cr
TAM estimated at ₹ 7,000 - ₹ 12,000 Cr Market will grow with urbanisation and not support many players – leader will capture disproportionate profit pool Annual Estimated Addressable Steady state Annual spend Scenario transactions TAM households AOV per household per household (₹ Cr) Base Case (High
Slide 54: NTV scaled to ₹53 Cr in Q1 FY27
NTV scaled to ₹53 Cr in Q1 FY27. Healthy retention and repeat amongst users Net Transaction Value (₹ Cr) 52.9 40.1 27.6 9.9 0.9 Q1 FY26 Q2 FY26 Q3 FY26 Q4 FY26 Q1 FY27 Aug 2026
Slide 55: InstaHelp: Unit economics evolving
InstaHelp: Unit economics evolving. Significant investments in two - sided subsidies and onboarding in Q1 FY27 led to overall burn of INR (132) Cr 01 Two - sided subsidies Q1 Q2 Q3 Q4 Q1 Key Metrics FY26 FY26 FY26 FY26 FY27 - Consumer pricing below steady - state to drive trials - target to get AOVs
Slide 56: Financial Outlook
Financial Outlook Path to consolidated profitability and long - term value creation TARGET 1 TARGET 2 Consolidated Adjusted EBITDA Consolidated Adjusted EBITDA Breakeven ₹1,000 Cr by Q3 FY28 by FY31 Profits from India Consumer Services & Intl will Driven by margin expansion across segments offset In
Slide 57: Financials
Financials
Slide 58: UC Consolidated P&L: Operating leverage visible over the years
UC Consolidated PL: Operating leverage visible over the years. Q1 FY27 Revenue grew 44% YoY with Adjusted EBITDA (ex InstaHelp) of ₹67 Cr UC Consolidated P&L: Operating leverage visible over the years. Q1 FY27 Revenue grew 44% YoY with Adjusted EBITDA (ex InstaHelp) of ₹67 Cr UC Consolidated - Key m
Slide 59: Notes to the P&L
Notes to the PL Notes to the P&L 1Cost of services represents the payout to service professionals in cases where Net NTV (Net of GST and Discounts) is recognised as revenue. These services include Pest Control & Revamp services (in India) & Services rendered in KSA until commencement of the JV 2Othe
Slide 60: AI now embedded in daily operations
AI now embedded in daily operations Embedded across customer support, quality, partner ops, commercial, and engineering - early adoption, with meaningful headroom a head. 85% 100% 90+% Customer queries resolved by AI chat end - Service jobs audited in real time via AI Code written by AI — developer
Slide 61: Key pillars of our ESG commitments
Key pillars of our ESG commitments Social Governance Middle - class earnings Help service professionals Independent (50%) & diverse set of improve their earnings meaningfully Board of Directors Social protection that provides life, accidental (on - Diversity by improving women representation in job)
Slide 62: Promoters and Board of Directors
Promoter led company with an accomplished, independent board Promoters and Board of Directors Abhiraj Singh Bhal Varun Khaitan Raghav Chandra Vamsi Krishna Duvvuri Co - founder & CEO Co - founder & COO Co - founder & CPTO Founder & Managing Partner, Dharana Chairman of the board (CSR Committee Chair
Slide 63: Thank you
Thank you