Pegasystems Inc. · NASDAQ:PEGA
Pegasystems — PegaWorld Inspire 2023
38 slides from Pegasystems's conference presentation, 2023
Slide 1: Citizen Development Is Not What You Think
Information shared during PegaWorld is not an offer or commitment by Pegasystems and does not create any legal obligation for Pegasystems, including to deliver any material, code, or functionality. The timing of the development and release of any features or functionality described about our product
Slide 2: What is a Pega citizen developer?
What is a Pega citizen developer? 2
Slide 3: What is a citizen developer?
“A citizen developer is an employee who creates application capabilities for consumption by themselves or others, What is a using tools that are not actively forbidden citizen developer? by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a busines
Slide 4: What is a citizen developer?
“A citizen developer is an employee who creates application capabilities for consumption by themselves or others, What is a using tools that are not actively forbidden citizen developer? by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a busines
Slide 5: What is a citizen developer?
“A citizen developer is an employee who creates application capabilities for consumption by themselves or others, What is a using tools that are not actively forbidden citizen developer? by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a busines
Slide 6: What is a citizen developer?
“A citizen developer is an employee who creates application capabilities for consumption by themselves or others, What is a using tools that are not actively forbidden citizen developer? by IT or business units. A citizen developer is a persona, not a title or targeted role. They report to a busines
Slide 7: What is a citizen developer?
“A citizen developer is someone who can What is a build applications without coding knowledge, but usually with the support citizen developer? of IT” PMI (2021) Citizen Development: The Handbook for Creators and Change Makers 7
Slide 8: Are You A Citizen Developer?
Are You A Citizen Developer? As an individual contributor In a citizen development squad In a fusion team ü Simple applications ü Moderately complex applications ü Moderate-high complex / critical use ü Small number of internal users ü Departmental use cases cases (internal or external) ü Support fr
Slide 9: Why citizen development?
e Why citizen @ development? ye
Slide 10: Enterprise backlogs are growing
84% of organizations struggle with demand for new applications from the business Vanson Bourne (2023) Enterprise backlogs are growing 10
Slide 11: Automation demands are on the rise
91% Automation of organizations say demand for automation from business teams has increased over the last two years demands Vanson Bourne (2022) are on the rise 50% of enterprise purchases fall under the umbrella of ‘Shadow IT’ Everest Group 11
Slide 12: Why low-code?
70% How Of new enterprise applications will be developed using low-code/no-code technology by 2025 Why low-code? Gartner 80% Of low-code/no-code users will be outside of formal IT departments by 2026 Gartner 12
Slide 13: Improving Developer Productivity
Improving Developer Productivity Time needed to develop a process resources needed to develop a process Before Pega 6 months Before Pega 15 FTEs After Pega (Year 1) 10 weeks After Pega (Year 1) 10 FTEs After Pega (Year 2) 9 weeks After Pega (Year 2) 8 FTEs After Pega (Year 3) 8 weeks After Pega (Yea
Slide 14: You need to automate everywhere
You need to automate everywhere Manual processes you know about Manual processes you don’t know about Manual processes you have the capacity to automate Manual processes that should be automated 14
Slide 15: How do I do citizen development?
How do I do citizen development? 15
Slide 16: Low-code Innovation Factory
Low-code Innovation Factory With a low code platform for handling the full spectrum of workflow automation Governance & Engagement Skills User Enablement Experience Change Management Architecture Methodology Roadmap IT-led Development Management Best Practices Low-code ▫ Dev Studio ▫ Pega Express Hi
Slide 17: IT-led Development complexity and criticality
IT-led Development IT-led Development Complexity Functionality High Complexity Integrations Custom User Interface Highly customized Risk Security Operational IT IT Architecture High Regulatory complexity Reputational Financial Adapted from PMI (2021) Citizen Development: The Handbook for Creators an
Slide 18: Fusion Team Development complexity and criticality
Fusion Team Development Fusion Team Development Complexity Functionality Low-Moderate Complexity Integrations Involves Custom Integrations User Interface Some custom Risk Security Operational IT Medium IT Architecture Regulatory Risk can be mitigated by complexity getting an expert involved Reputati
Slide 19: Citizen Development complexity and criticality
Citizen Development Citizen Development Complexity Functionality Low Complexity Integrations OOTB & Pre-built User Interface OOTB Risk Security Operational IT IT Architecture Low Regulatory complexity Reputational Financial Adapted from PMI (2021) Citizen Development: The Handbook for Creators and C
Slide 20: Pega App Factory
Governance Pega App Factory Avoid the peril of ‘shadow IT’ with technology- assisted governance ü Unified intake ensures that the right projects are assigned to the right teams ü Automated compliance with custom guardrails ü Easy access to resources and coaching ü Build faster with pre-approved appl
Slide 21: Business & IT Collaboration Across the Low-code Continuum
Governance Business & IT Collaboration Across the Low-code Continuum Coached Citizen Development Co-production in Fusion Teams IT-Led Development Individual Makers or Squads Business + Professional Developers Professional Developers Low Volume High Volume Low Complexity Workgroup Apps Departmental A
Slide 22: Graduation
Graduation Graduate apps to higher levels of IT ownership as simple workflows grow in complexity and criticality over time COMPLEX CITIZEN DEVELOPMENT FUSION TEAM IT-LED DEVELOPMENT CRITICAL DEVELOPMENT 22
Slide 23: Pega GenAI
Generative AI Pega GenAI™ AI-prompted workflows AI-generated personas Automatic data modeling Back-end integration assistance Sample data generation 23
Slide 24: How do I scale low-code development across the continuum?
How do I scale low- code development across the continuum? 24
Slide 25: Low-code Maturity
Low-code Maturity Adapted from PMI (2021) Citizen Development: The Handbook for Creators and Change Makers Discovery Experimentation Adoption Scaling Innovating A proof-of-concept The value of citizen Organization has recognized Processes and structures are in Organization is actively project is ide
Slide 26: Deutsche Bahn
Deutsche Bahn Keys to Success Challenges • Unified intake / deployment using Pega App Factory and Deployment 1. Lack of central capacity to handle Manager automation requests (backlog of 700 Governance • Coaching through Center of Excellence • ‘Slider’ to determine level of direct IT collaboration r
Slide 27: Navy Federal Credit Union
Navy Federal Credit Union Keys to Success Challenges 1. Existing manual processes Pod-based • Departments each have a dedicated citizen development ‘pod,’ consisting of a business analyst, a citizen developer, and a project inadequate to deal with growing Approach manager transaction volumes 2. Lack
Slide 28: Ford
Ford Keys to Success Challenges Standard • Clearly defined criteria for assigning automation opportunities to citizen developers, professional developers, or hybrid 1. Growing backlog Intake • Intake workflow management in Pega App Factory 2. Increased volume and diversity of automation requirements
Slide 29: Keys to Success
Keys to Success Lessons learned from other Pega clients • Accelerate maturity Executive • Champion automation program across departments Sponsorship • Mitigate shadow IT risk • Light-weight governance workflow automation Standardized • Evaluate and assign projects by complexity and criticality Intak
Slide 30: Support for Governed Citizen Development
Support for Governed Citizen Development 30
Slide 31: Low-code Maker Mission on Pega Academy
Low-code Maker Mission on Pega Academy ü Can be completed in less than 2 hours ü Step by step instructions ü Easy to follow walk-through videos ü No prior experience required ü Everything you need to know to create a simple app – create a new case type and stages – add users – collect information an
Slide 32: Pega App Factory Templates
Pega App Factory Templates ü Faster application development for common use cases – Forms – Approvals – Onboarding – Event Planning ü Easier for Pega Makers and Practice Managers (and for professional developers as well!) ü Exemplars for template contributions from clients and partners 32
Slide 33: Video Library for Pega Citizen Developers
Video Library for Pega Citizen Developers The Pega Community video library is an invaluable resource of content ranging from high-level discussions with Pega product owners to detailed demos of Pega software for end-users. https://community.pega.com/video-library?f%5B0%5D=videos_roles%3A38121 33
Slide 34: Pega Citizen Developer Community of Practice
Pega Citizen Developer Community of Practice Living the #AppStudioLifestyle Develop your skills Tips & Tricks ‘How I Built This’ Hackathons ◼ ◼ Deepen your impact Peer-to-Peer Sharing App Studio Roadmap ◼ Grow your career Guest Speakers Opportunities to share ◼ 34
Slide 35: Citizen Development Event Series
Citizen Development Event Series Pega Citizen Development Show & Tell 35
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Slide 37: Client Success
Client Success Challenges Challenges Challenges 1. Existing manual processes 1. Growing backlog 1. Lack of central capacity to handle inadequate to deal with growing automation requests transaction volumes 2. Increased volume and diversity of automation requirements form the 2. Lengthy development t
Slide 38: Citizen Developed App Examples
Citizen Developed App Examples Accelerate Streamline Resolve Onboarding Operations Exceptions Human resources Marketing Customer service • Professional Skills assessment • Campaign execution requests • Complaint management • Onboarding / offboarding • Campaign tracking • Service fulfillment control