HSBC Holdings PLC · LSE:HSBA

HSBC — Investor Presentation (April 2016)

14 slides from HSBC's investor presentation, April 2016

  1. Slide 1: Asia Digital Strategy

    April 2016 Asia Digital Strategy

  2. Slide 2: Important notice and forward-looking statements

    Disclaimer Important notice and forward-looking statements Important notice The information set out in this presentation and subsequent discussion does not constitute a public offer for the purposes of any applicable law or an offer to sell or solicitation of any offer to purchase any securities or

  3. Slide 3: We have already made significant progress in expanding our underlying digital capabilities

    Asia Digital Strategy We have already made significant progress in expanding our underlying digital capabilities Customer usage of digital is growing rapidly, especially in Asia  Potential for 1.7 billion digital-banking consumers in Asia by 2020 Market Customer behaviour is shifting, often led by

  4. Slide 4: The market environment in Asia continues to evolve with an increasing pivot to Mobile

    Asia Digital Strategy – Market environment The market environment in Asia continues to evolve with an increasing pivot to Mobile In the space of a year, mobile has overtaken online as the preferred channel in multiple markets Digital banking continuing to grow % of interactions by channel  Smartpho

  5. Slide 5: RBWM strategic growth priorities have not changed as we execute – with a digital & mobile first approach

    Asia Digital Strategy – Market environment RBWM strategic growth priorities have not changed as we execute – with a digital & mobile first approach Strategic actions Targeted outcome 2014-17 1  40-50% of customers digitally active Digital  2017 exit cost rate at 2014 level  Premier Total Relation

  6. Slide 6: Digital transformation is enabling rapid change to our business model

    Asia Digital Strategy – We are making progress Digital transformation is enabling rapid change to our business model Changing customer behaviour The Group’s streamlining programme will sustainably reduce RBWM’s costs Investment brings 2017 exit costs to 2014 levels Without investment, inflation driv

  7. Slide 7: We are constantly improving and extending digital platform capabilities

    Asia Digital Strategy – We are making progress We are constantly improving and extending digital platform capabilities  New online banking platform provides a simple, consistent foundation on which we can rapidly build and deploy new features and functionality Online  Customer experience has a mod

  8. Slide 8: New and enhanced functionality has been launched across mobile, online and staff tablet

    Asia Digital Strategy – We are making progress New and enhanced functionality has been launched across mobile, online and staff tablet  Fast Balance launched in UK  Touch ID to log in to Mobile App launched in UK Mobile  Updated interface on First Direct app  New Mobile Loans application journey

  9. Slide 9: Pearl River Delta – Seizing the opportunity to take a digital first approach

    Asia Digital Strategy – We are making progress Pearl River Delta – Seizing the opportunity to take a digital first approach  Implement new digital banking platform in 2016  Mobile implementation – Improved mobile customer experience  WeChat Banking Platforms  Mobile Wallet solutions evaluated on

  10. Slide 10: Our team has been recruited from global consumer technology firms

    Asia Digital Strategy – Digital is more than a channel Our team has been recruited from global consumer technology firms 10

  11. Slide 11: We have an aggressive digital roadmap built around the customer…

    Asia Digital Strategy – Digital is more than a channel We have an aggressive digital roadmap built around the customer… Description Examples  Improve customer experiences and increase staff  Paperless Tablet account opening improves efficiency using tablets and mobile apps customer and employee sa

  12. Slide 12: …which means we are innovating how we deliver against the opportunities

    Asia Digital Strategy – Digital is more than a channel …which means we are innovating how we deliver against the opportunities Operating principles Organisational Alignment On-going Initiatives 2016 2017 Build Quick wins / building capabilities Innovation structuring  HK new customer tools  Pearl

  13. Slide 13: A modern digital approach to doing business is key to the PRD strategy…

    Asia Digital Strategy – Fast start with significant aspirations A modern digital approach to doing business is key to the PRD strategy…  Significant progress already made in creating the digital platforms and capabilities for growth,  Clear organisational willingness and flexibility to utilise non

  14. Slide 14: HSBC Holdings plc

    HSBC Holdings plc 8 Canada Square London E14 5HQ United Kingdom Telephone: 44 020 7991 3643 www.hsbc.com 14

HSBC Holdings — Investor Presentation (April 2016) on 6ix