Commonwealth Bank Of Australia · ASX:CBA
Commonwealth Bank Of Australia — Investor Presentation (September 2003)
21 slides from Commonwealth Bank Of Australia's investor presentation, Sep 19, 2003
Slide 1: Which bank?
Which bank? Presentation to Media 19 September 2003 ConmonwealthBank « 4
Slide 2: Agenda
Agenda What is our new. vision? rt to be different? , Which bank? ConmonweailthBank
Slide 3: The Vision
The Vision coo ? ConmonwealthBank -
Slide 4: What customers tell us
What customers tell us Know me Give me what I! want Do it reliably Which bank? ConmonwealthBark
Slide 5: What defines service?
What defines service? | Supported W Which bank? ConmonweailthBank
Slide 6: How? Customer service
How? Customer service We have th Convenient | Which bank?
Slide 7: Commonwealth Bank Business Units
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Slide 8: How? Engaged People
How? Engaged People OF Be eg . Which bank?
Slide 9: Engaged People
Engaged People Which bank? ConmonwealthBank
Slide 10: How? Simpler Processes
How? Simpler Processes Fast Accurate Efficient Which bank? ConmonweailthBank
Slide 11: Simpler Processes
Simpler Processes MOE ILE Branch Queue Times 3 minutes 2 minutes Changes to Home Loans — Customer Requests (eg repayment amounts) Business Loan Fulfillment 5 days Which bank? | >4 minutes 10 days 10 days
Slide 12: The Difference
The Difference e Which bank?
Slide 13: Customers
Customers Which bank?
Slide 14: Customers
Customers vata i) ooe 1 oa HN nn Which bank?
Slide 15: The Difference
The Difference Which bank? Conmonwreaith Bark
Slide 16: Our People
Our People Login: SSR: Hamish Fields Thursday June 26 2005 09:56 HOME APPOINTMENTS a a : o a oo CONTACTS ustomer : Gold Ca CUSTOMERS eat ‘ vad for Credit Car — eats Da 2506/2005 LEADS i Otial in GOLD 2003 - Middle Age . ew 26/06/2005 4 pais GOLD 2003 - SCRIPT Referral a a Hamish Fields i tne Medium
Slide 17: Our People
Our People Maintain frontline capabilities Which bank?
Slide 18: The Difference
The Difference Which ‘bank? ConmonwealthBank
Slide 19: Shareholders
Shareholders Subject to current market conditions continuing Over the next three years we will: * Redirect the normal project spend | i of $600m « Spend an additional $620m « Invest a further $260m in our branch network Which bank? Over the next three years this will result in: * Cash EPS growth exc
Slide 20: Community
Community yuan Which bank? ConmonweailthBank
Slide 21: Slide 21
Commonwealth Bank of Australia — Investor Presentation (September 2003) on 6ix