Servicenow, Inc. · NYSE:NOW

Servicenow — Investor Presentation (2020)

12 slides from Servicenow's investor presentation, 2020

  1. Slide 1: Implementing integrations with ServiceNow

    Implementing integrations with ServiceNow Customer Success Best Practices

  2. Slide 2: Agenda

    Agenda What is a ServiceNow® integration? What value can it deliver? How should you prepare to implement ServiceNow integrations? ? What should you do next? 2 © 2020 ServiceNow, Inc. All Rights Reserved.

  3. Slide 3: What is an "integration" and what value can it deliver?

    What is an “integration” and what value can it deliver? An information exchange between the Now Platform® and another system or source used to facilitate: User interface Processes Data availability visuals 3 © 2020 ServiceNow, Inc. All Rights Reserved.

  4. Slide 4: Step 1: Define your integration needs

    STEP 1 STEP 2 STEP 3 STEP 4 Step 1: Define your integration needs What are you hoping to accomplish by integrating with ServiceNow? What is the Which What types business workflows of data do outcome? will you you need? support? Deliver on software Automatic software People manager data requests fast

  5. Slide 5: Step 2: Involve the right players early

    STEP 1 STEP 2 STEP 3 STEP 4 Step 2: Involve the right players early Defining your integration needs Designing your integration • Administrators for third-party systems Obvious… • Enterprise architecture representatives • Implementation team Don’t forget… • Process owners of impacted • Data architect

  6. Slide 6: Step 3: Research integration technology options

    STEP 1 STEP 2 STEP 3 STEP 4 Step 3: Research integration technology options 1 2 Explore the Consult your available enterprise integration architecture and technologies. security teams. 6 © 2020 ServiceNow, Inc. All Rights Reserved.

  7. Slide 7: Step 4: Gather technical details for your integration

    STEP 1 STEP 2 STEP 3 STEP 4 Step 4: Gather technical details for your integration Determine network Explore Identify trigger requirements the data events How will the systems How is the data What system actions “talk” with each other? formatted and will it or processes will result require transforma

  8. Slide 8: Key takeaways

    Key takeaways 1 2 3 Think critically Involve process Gather high-level about whether you owners and technical details truly need an security teams ahead of the integration. early. implementation kickoff. 8 © 2020 ServiceNow, Inc. All Rights Reserved.

  9. Slide 9: What should you do next?

    What should you do next? Review the integration materials available on the Customer Success Center: • Success Checklist • Success Quick Answer – IntegrationHub • Success Quick Answer – MID Server Identify key stakeholders and gather technical details for your next integration ahead of the implementa

  10. Slide 10: Contact us with your questions

    Contact us with your questions best.practices@servicenow.com http://www.servicenow.com/success 10 © 2020 ServiceNow, Inc. All Rights Reserved.

  11. Slide 11: Thank you

    servicenow. Thank you

  12. Slide 12: Customer Success Best Practices

    Customer Success Best Practices ServiceNow’s Best Practice Center of Excellence provides prescriptive, actionable advice to help you maximize the value of your ServiceNow investment. Definitive guidance Created and vetted Proven to help you on a breadth of by experts transform with topics confidence

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