Tieto Corporation · OMXHEX:TIETO
Tieto — Investor Day (November 2010)
9 slides from Tieto's investor day presentation, Nov 25, 2010
Slide 1: Delivery Excellence – Customer Driven Global Delivery
Tieto Delivery Excellence Customer Driven Global Delivery Capital Market Day 25 November 2010 Helsinki, Finland Sampo Salonen Executive Vice President – Global Service Lines © 2010 Tieto Corporation
Slide 2: Content
Content • Tieto’s journey in delivery excellence • Global delivery model • Change management • Harmonized processes and tools © 2010 Tieto Corporation
Slide 3: Tieto's journey in Delivery Excellence
Tieto’s journey in Delivery Excellence Change from local units to global delivery Delivery Excellence Customer driven Tieto operating model Global Delivery drives customer value Building of Tieto’s global delivery capabilities • New offering • New business models • Beyond LEAN • Voice of Customer dr
Slide 4: Offering and Capabilities create the ground for growth
Offering and Capabilities create the ground for growth Delivery Excellence Customer driven Tieto operating model global delivery Offering drives customer value • New standard offering Building of Tieto’s global Offering Offering • Pay per use, self delivery capabilities • Spearhead offerings service
Slide 5: Fully global model with inbuilt customer centricity
Fully global model with inbuilt customer centricity One team – multiple locations Forrester: three stages in Global Delivery Tieto’s Transformation 7000 India, China, Malaysia and Indonesia 40% Baltic countries, Belarus and Russia 35% 6000 Czech and Poland 5000 Total, % 30% 25% 4000 20% 3000 15% 200
Slide 6: Tieto Change Management
Tieto Change Management Must Win Battles – plan, support and measure Global delivery model 2008–2010 Delivery Excellence 2011–2015 • Presales, staffing, offering and delivery • Beyond LEAN Customer driven Global Delivery AGILE and LEAN philosophy to IT business • Leading “European” GDM • Lead time r
Slide 7: Harmonized Processes & Tools
Home News My Work Knowledge Sharing Inside Tieto Employment & Career Support Harmonized My Site Processes & Tools Tieto says: Remember to take part in the yearly VOICE survey. Easier life for project managers Feeds Services Content Projects My Data Profile My Menu My Projects All customers Project K
Slide 8: The substance in agility
The substance in Deep industry agility Innovative knowledge - Delivery solutions - Management PreSales Service Practice Shark anatomy in brief 16 Agile Service Practices Time to Market - Right people in Offering right place - Staffing © 2010 Tieto Corporation
Slide 9: Knowledge. Passion. Results.
Knowledge. Passion. Results. § = 5 2 5 8 2 o = S g r)