Scansource, Inc. · NASDAQ:SCSC
Scansource — Services Webinar (March 2002)
17 slides from Scansource's conference presentation, March 2002
Slide 1: SymbolCare Services
SymbolCare Services A NEW SymbolCare Support Program Designed for Symbol Partners Enhanced Warranty Enhanced Warranty Plus David Hennessey Cathy Lundeen
Slide 2: Enhanced Warranty
Enhanced Warranty SymbolCare Service Support program, selected at the time of hardware purchase, with simplified pricing, that provides 3 years of Service Center coverage. Enhanced Warranty Plus adds comprehensive coverage
Slide 3: Key Features
Key Features • Easy pricing - just 11 Product Groups • No extra forms! Order by part number! • Service you can touch…and distribute! Sell with every new piece of Symbol hardware
Slide 4: Customer Choice…with Revenue for You
Customer Choice…with Revenue for You Your Choice Provides your end user… Outcome Warranty 10 day turnaround 0 Repair/replacement if manufacturing defect Enhanced 3 day turnaround $ Warranty Repairs on failures during normal use Enhanced 3 day turnaround $$ Warranty Repairs on fa
Slide 5: Typical Wireless Opportunity
Typical Wireless Opportunity 10 Access Points 802.11b, 12 PDT6846, 1 Cradle and all necessary accessories, Site Survey Lite and QuickStart Installation Without Enhanced Warranty List Price $76,890 With Enhanced Warranty List Price $84,469 • Additional 10% revenue • An extra $1783 profit!!! With Enha
Slide 6: Additional Benefits
Additional Benefits For your end-user customer • Known path to service and support • Reliability and comfort of Symbol certified repair For You: • Satisfied customers • Increased Sales
Slide 7: Enhanced Warranty Features
Enhanced Warranty Features • Enhanced Warranty term three (3) years • Enhances warranty coverage: – Faster turn around time: 3 days vs. 10 days – Extends repair coverage to wear and tear (with Plus) – Adds telephone support – Introduces user to MySymbolCare web portal TM • Embodied in a Certificate
Slide 8: Enhanced Warranty Packaging
Enhanced Warranty Packaging
Slide 9: Enhanced Warranty Contents
Enhanced Warranty Contents Side 1 • Service Description • Certificate and Product information Side 2 • Delivery Ts & Cs • How to Obtain Service
Slide 10: Sales & Registration Process
Sales & Registration Process • Sell Product with Enhanced Warranty • Place order from ScanSource • Order shipped as directed • Reseller or End User activates Enhanced Warranty entitlement – At www.symbol.com/services/enhanced or – By FAX to Symbol • End User receives activation code Potential • Enti
Slide 11: Service Delivery Process
Service Delivery Process Product repaired in ISO 9002 certified Symbol Service Centers Repair initiated via RMA process – On the web – Or by Phone
Slide 12: The Value of a Symbol Repair
The Value of a Symbol Repair • Repair technicians receive • Terradyne® machine factory training utilized to detect PCB • Products repaired using failures and stress test factory produced test remaining components fixtures • Replacement parts are • All service facilities certified factory new or gove
Slide 13: MySymbolCare Web Portal
MySymbolCare Web Portal – Support Center case creation – Repair and case status – Determine Warranty & Contract Entitlements – Tailored service reporting – Repair history – Online RMA (Return Material Authorization) request – and more... mysymbolcare.symbol.com
Slide 14: Repair Programs…Key Differences
Repair Programs…Key Differences Coverage Warranty Tiered Enhanced Flat Rate Warranty Repair Program 10 Day Turnaround Time Repairs Manufacturing Defects 5 Day Turnaround – RMA Required 3 Day Turnaround Covers Normal Wear and Use I ncludes All Materials, Parts and Labor Pricing Based
Slide 15: Getting Started:
Getting Started: Include Enhanced Warranty: • With every proposal • With every product price quote • Sell with every new piece of Symbol hardware
Slide 16: Availability
Availability • Enhanced Warranty Services – Available from ScanSource – March 25, 2002 for US – Canada, Mexico and other countries to follow – Enhanced Warranty Services will be included in ScanSource’s Online Configurator soon
Slide 17: Questions?
Questions? Contact Information Cathy Lundeen (800) 944-2439 x8603 cathy.lundeen@scansource.com Martha Wallace (800) 944-2439 x8601 Martha.wallace@scansource.com