Pci-pal Plc · LSE:PCIP
Pci-pal — Investor Day (November 2025)
35 slides from Pci-pal's investor day presentation, Nov 11, 2025
Slide 1: PCI Pal Capital Markets Day
00:34 PCI Pal Capital Markets Day CMD 11th November 2025 0012 3456 7890 9870 John Muller James Barham CEO
Slide 2: Today’s Agenda
Today’s Agenda THEME SPEAKER Company, market & strategy overview James Barham, CEO GTM model, Partner Eco-system overview Darren Gill, CRO Partner case study video Coffee Break PCI Pal product demonstration session Chris Fox, Snr Sales Engineer PCI Pal Cloud platform overview Mufti Monim, CTO Produc
Slide 3: Experienced Team with Track Record of Strong Execution
Experienced Team with Track Record of Strong Execution Senior Leadership Team 3
Slide 4: Simplified, Secure Payments for Business Communications
Simplified, Secure Payments for Business Communications What we do Our Customers Enable businesses with a secure, frictionless payment experience Across all business communications: CCaaS, UCaaS, CPaaS Contact Centre, Voice, Chat, Social, Email, Conversational AI All interactions whether human or AI
Slide 5: FY25 Highlights
FY25 Highlights PCparg ARR +25% 25% increase in ARR year Robust recurring revenue, £19.3m on year underpinning predictable growth ARR (£m) 25% sro CARR +16% Contracted ARR increased Year on year growth £22.2m 16% year on year 37% () FY20 - FY25 CAGR Revenue +25% Group revenue increased | £22.5m 25%
Slide 6: PCI Pal Product Overview – Today
PCI Pal Product Overview – Today Omnichannel Payments Across All CX Interactions 6
Slide 7: Three core products today covering all CX channels
Three core products today covering all CX channels Human & AI Bot engagements Click to Pay Agent or bot sends customer a secure digital link Key to Pay Payment details are collected with secure DTMF masking Hello! Can I help you? Speak to Pay Speech recognition securely and accurately captures payme
Slide 8: Sizable, Under-penetrated Market Opportunity
Sizable, Under- penetrated Market Opportunity 8
Slide 9: Addressable Market As Stated Today
Addressable Market As Stated Today £660 million ARR TAM for PCI Pal of global CC market today Increasing Est. 7 million agents handling payments opportunity with growing CCaaS market, broader CX mix & emergence of £450 million conversational AI ARR TAM for PCI Pal of current focus markets: Europe, N
Slide 10: Global Contact Centre Solutions Market
Global Contact Centre Solutions Market CCaaS, CRM, Workforce Optimisation, Workforce Management, Data Analytics, Service Desk/ITSM, ID&V, Fraud, ConvAI, Agentic AI, Authentication, Speech Analytics, Knowledge Management, Quality Assurance, Speech Analytics, Dashboard & BI, Journey Analytics, Messagi
Slide 11: Market drivers for CX environments using PCI Pal
Market drivers for CX environments using PCI Pal Emergence of cloud communications CCaaS, UCaaS, CPaaS Evolving fraud risk landscape Identity, Authentication, Biometrics Increasing regulation and security needs PCI Compliance, GDPR, risk mitigation Procurement trend towards platforms CCaaS, UCaaS, C
Slide 12: Transformation from Secure Payments Leader to Multi-Product Secure Engagement Platform
Transformation from Secure Payments Leader to Multi- Product Secure Engagement Platform 12
Slide 13: Transforming from the leader in secure payments into a multi-product platform
Transforming from the leader in secure payments; into a multi-product secure engagements platform ure Payments Sui Sec te Analytics 99.999% Speak to platform Pay uptime Patented Click to Pay connectivity methods >0.5bn Agent Assisted Solutions Automated Solutions interactions Key to Agent-led CX & E
Slide 14: Multi-product secure engagements platform with emerging growth space
Transforming from the leader in secure payments; into a multi-product secure engagements platform Compliance ts Se h cu sig rging Growth Space rit In Eme y Proactive Fraud Identity and ure Payments Sui Verification Sec te Management Em ) (CX Analytics 99.999% plo platform nce Speak to yee Pay uptime
Slide 15: Growth Ambitions and Profitable Growth Drivers
Growth Ambitions Ambition to Grow PCI Pal (organically) to Ambition to achieve Rule of 40 within 3 years: £50 million revenue within 5 years Growth + Profitability Profitable Growth Drivers More of the same: Expand the Partner Eco-system; Increase numbers of enterprise customers Operational Gearing:
Slide 16: PCI Pal GTM & Partner Eco-System
00:34 PCI Pal GTM & Partner Eco- System 0012 3456 7890 9870 John Muller Darren Gill CRO
Slide 17: From Strategy to Execution
From Strategy to Execution Translating our market vision into measurable growth through partners, regions, and customer success. 17
Slide 18: Sales & Customer Success
Sales & Customer Success Leadership Darren Gill CRO Dom Newman Mark Hertel Ritch Caudill Sadie Sangster Tom Nicholls VP Sales EMEA VP Sales NA VP Partners Customer Success VP Presales 18
Slide 19: GTM & Sales Motion
GTM & Sales Motion Agents Taking Segment Sales Motion Partner Led Payments PCI Pal is partnered with the majority of the CCaaS Gartner Magic Quadrant; market leading partner eco- Enterprise Direct/Partner 1,000+ system. Significant scale and reach. Enterprise Direct Mid-market Partner/Direct 100 - 9
Slide 20: Partner Ecosystem
Partner Ecosystem Integrated Partners CCaaS, UCaaS, CPaaS, Resellers Carriers, Conversational AI Solution Providers VARs, Payment Providers, BPOs Introducers Referral Partners Technology Partners TSBs, VARs, PSPs, Integrated CCaaS & Conversational AI 20
Slide 21: Regional coverage
Regional coverage largest addressable NA market, HQ for our global partners, enterprise targets mature and consistent, UK strong in local and central government EU growth opportunity ANZ springboard to broader APAC region 21
Slide 22: Why PCI Pal? Customer Drivers, Partner Drivers
Why PCI Pal? Customer Drivers Partner Drivers Born in the cloud Ease of doing business Omnichannel, single platform Embedded approach, white label option and ability to make it their own Modern, lightweight integrations Tick the box on RFIs/RFPs (tenders) Fully outsourced, watertight compliance Incr
Slide 23: Coffee Break
Cale Coffee Break
Slide 24: PCI Pal Product Demonstration
PCI Pal Product Chris Fox Demonstration Snr Sales Engineer, PCI Pal 24
Slide 25: PCI Pal Product Demonstration
PCI Pal Product Demonstration 25
Slide 26: PCI Pal Technology & Product
00:34 PCI Pal Technology & Product 0012 3456 7890 9870 John Muller Mufti Monim Alessandro Dalla Volta CTO VP Product
Slide 27: PCI Pal Cloud Platform
PCI Pal Cloud Platform Building on our Cloud · Global · Channel Strategic Pillars – By design, the platform delivers secure, frictionless payments across every business communications channel. PCI Pal EMEA London Cloud-Native and Patented Payment Solutions PCI Pal NA PCI Pal offers SaaS secure payme
Slide 28: Scalable, Reliable, High Quality
Scalable, Reliable, High Quality Engineered for the TAM expansion in mind - elastic capacity for human and AI agents, omnichannel concurrency, and regulated workloads. 99.999% uptime Global Customer Reach 700+ The platform serves over 700 customers worldwide, customers ensuring comprehensive secure
Slide 29: Architecture Advantages
Architecture Advantages Cloud · Global · Channel, implemented in code: the architectural choices that make the growth story repeatable. Light Touch Cloud to Cloud Integrations Multi-Tenant Scalability Point of payment loop into conversations Multi-tenant architecture enables operational provides a l
Slide 30: PCI Pal is transforming beyond point-of-payment & compliance solutions
PCI Pal is transforming beyond point-of- payment & compliance solutions Secure Payments & Fraud Screening Agent starts the Authenticate Understand customer Wrap-up customer interaction customer request work Complete non-payment tasks 30
Slide 31: Supported by a new product suite and data-driven insights
Supported by a new product suite and data-driven insights Secure Payments Fraud Self service Management onboarding Analytics & Data Science Secure Data Identity Collection Verification Customer Authentication 31
Slide 32: Transforming into the unified, AI powered, secure engagement platform of choice
Transforming into the unified, AI powered, secure engagement platform of choice New customer identity verification Secure, Compliant, omnichannel payment orchestration Start the customer Immediate Understand customer Wrap-up interaction Fraud screening request work Returning customer authentication
Slide 33: Join us for a vision of what’s to come
Join us for a vision of what’s to come… A multi-product, platform vision that drives value through the entire interaction A day in the life of a healthcare agent, the clients they serve, and 00:34 the support they provide. The self-provisioned PCI Pal Secure Engagements Platform experience for a cus
Slide 34: Customer first… …partner focused
Customer first… Unified API, single integration One platform contract Value Simplified multi- product CCaaS pricing Velocity Growth …partner focused 34
Slide 35: Thank you. Q&A.
00:34 Thank you. Q&A. 0012 3456 7890 9870 John Muller CMD 11th November 2025