Slide 1: Tech for Everyday Success
TECH FOR EVERYDAY SUCCESS With Cecilia Lockett, Heather Taylor, and Jesse Underhill
Slide 2: Session Objectives
Session Objectives 1 Save time for yourself, your 2 Stay organized 3 Communicate residents/guests, and your effortlessly with teams residents/guests and teams 2
Slide 3: Customer Portal
ELEVATE 2 Customer Portal
Slide 4: Elevate customer portal screens
@ BBD Qecenruney 57322 Hanover Rd Hello Karen, your Lease Renewal is ready to review! Amenities Welcome, Karen Hunt! Applications © Minimum payment © current Batance $1,566.62 GED $1,566.62 viewssiance Requests JS Cremorvewaerdce request > [2 eter my friends or fami to Sun ELEVATE @® Minimum Payment
Slide 5: TMMA
TMMA 5
Slide 6: TMMA inspection types and service requests
SUN ar ELEVATE Choose an Inspection type Hi Kate Jay, what do you want to work on today? Acquisition inspection Report Acquisition Inspection Report - Short Version , Rule Reminder Service Request m ice Reques or Violation Start or track 3 Siesta or oan pon Annual Home Site Inspection maintenance re
Slide 7: Zoom
Zoom 7
Slide 8: True or False: Am I logged in to Sun Zoom account?
True or False: If I am in the Zoom meeting, I am already logged in to my Sun Zoom account. False. Only an SSO login means you are logged into your Sun Zoom account 8
Slide 9: Signing in
© Zoom Cloud Meetings < Back Zoom ~ (Enter your email | Enter your password Sign In Keep me signed in or sign in with a G sso Google tf) Facebook Sign Up ELEVATE 3@ Signing in Sign In with SSO ( Company Domain suncommunities zoom.us v
Slide 10: Sound off, video on / Fixing audio and video
Sound off, video on Fixing audio and video 10
Slide 11: Phone or video call
Phone or video call ELEVATE 32 Status Description Offline Contact is not signed-in to the Zoom desktop client or mobile app. Online (desktop) Contact is signed-in to the Zoom desktop client. Note: If the contact is also signed in to the Zoom mobile app, this status overrides the mobile client status
Slide 12: Zoom isn't just for meetings!
Zoom isn’t just for meetings! 12
Slide 13: Take advantage of Zoom's AI Companion
Take advantage of Zoom’s AI Companion 13
Slide 14: *New* Outlook
ELEVATE 2 *New* Outlook
Slide 15: What's Different?
What’s Different? Try the new Outlook Old Send/Receive New Email» | fi] Bmr|os6 > View Help Sun Communities Co.. “Sun Communities” passwo... Sun 1, <https://url.us.m.mimecastpr New ELEVATE 3 = ia) x New Outlook [ @) @ OO] 8 ao x FX Cup Update #4 Now, https://suncommunities.z... Doe TES {_@) Sun Comm
Slide 16: What's Different?
What’s Different? ELEVATE © 1B copy © Reply Quick Print © © Reply all SD Reply ° Forward S Reply all Ol d > Forward N W Delete ew © Mark as Unread © Archive 0 a Categorize > Sun Communities Co... fa 1a Categ 3 Move > “Sun Communities" passwo...Sun 12:16AM [i]| Pal Follow Up > ‘Sun Communities Concie
Slide 17: What's Different?
What’s Different? ELEVATE Old New Outlook Q Search a - eS = oe . = & (1 “Sun Communities" password expiring & - 5:00 AM Tuesday, September 23, 2025 50: My Day 1 A] ‘Sun Communities” password expiring 17 hours YY Important ss Planned 37 Ivy |e & Assigned to me a F Flagged email 4B Click Snooze to be
Slide 18: Add Calendars for Easy Scheduling
Add Calendars for Easy Scheduling 18
Slide 19: Go to Outlook.com in your browser
Go to Outlook.com in your browser 19
Slide 20: Windows Snipping Tool
ELEVATE 2 Windows Snipping Tool
Slide 21: The Snipping Tool
{pe Snipping Too! _ O x ELEVATE + New Press Windows logo key + Shift + S to start a snip % suprng Toa =o x + wew | @ OF [1 Chgeconate Yreoue @Edtinrin BO Window @ Zoom © Fullscreen B. Show ner 28 Freeform {© Visual Search with Bing = Apps | Documents Settings Rental Program Home Rent Increase ® Shar
Slide 22: Review
Review Customer Portal Save time every TMMA Deskless inspections and month more Zoom *New* Outlook • Always SSO • Flags, pins, snooze, and • Audio/Video folders Etiquette • Calendars and tasks • Chats and Calls Snipping Tool screenshots and more 22
Slide 23: Thank You!
THANK YOU! What questions can we answer? 23