Telekom Malaysia Bhd. · MYX:TM
Telekom Malaysia Bhd — IDP Conference 2001
64 slides from Telekom Malaysia Bhd's conference presentation, September 2001
Slide 1: Slide 1
Slide 2: Session Topics
Session Topics Business Challenges Today – What are they? – How we should view training and learning? – Why employee development & retention is so important? TELEKOM’s Learning Strategy – What is philosophy to learning? – How TM intends to leverage learning? TM’s Learning Challenges – How is TM addr
Slide 3: Training and learning are at the core of the key business challenges today
Training and learning are at the core of the key business challenges today. Sustainable Competitive Advantage Sustainable Speed & Success in the Training and Urgency to Marketplace for Learning Adapt & Innovate Talent Bridging the gap between traditional and net-gen companies
Slide 4: Workforce and learning issues have become mission critical
Workforce and learning issues have become mission critical Sustainable Competitive Advantage 50% of Knowledge employee’s Training and management skills becomes Learning is a top CEO outdated within priority 3-5 years. Skilled labor is expected to represent 85% of all jobs in 2005, up from 20% in 195
Slide 5: Internet technologies have extended the possibilities of doing business and delivering learning
Internet technologies have extended the possibilities of doing business and delivering learning in new ways. Companies that manage human capital effectively can improve shareholder value by 30% Training and Learning Bridging the gap between traditional and net gen companies
Slide 6: Increased recognition that learning needs to be formal and informal
Increased recognition that learning needs to be formal and informal. Product life cycles are moving too fast for traditional training methods to keep pace. Speed & Training and urgency to Learning Adapt & Innovate 70% of employees learned what they know about their jobs through informal processes
Slide 7: The pressure on companies to attract and retain good people is greater than ever
The pressure on companies to attract and retain good people is greater than ever. 70% of CEOs cite finding and retaining skilled employees as a serious problem. Sustainable Success in the Training and Marketplace for Learning Talent 44% of workers with poor training opportunities look for a new job
Slide 8: We have to change the way we look at training and learning
We have to change the way we look at training and learning. Nice to have Success factor Cost Investment Unmanaged Managed BUSINESS OBJECTIVES ARE LEARNING OBJECTIVES
Slide 9: Companies must have a strategy to meet their learning objectives
To meet the business challenges, companies must have a strategy to meet their learning objectives.
Slide 10: A successful learning strategy will turn human capital into market value
A successful learning strategy will turn human capital into market value Future growth is linked to our commitment to continuous learning as shown by: – A workforce with sustained capability to anticipate and quickly respond to the marketplace and customer needs. – A workplace that maximized learnin
Slide 11: Three challenges guide TM's learning strategy
Three challenges guide the actions taken to implement TM’s learning strategy. Business •Business Needs Alignment Learning •Learners Needs Management Learning •Framework and Approach and Infrastructure Infrastructure Needs
Slide 12: Learning objectives are aligned to business objectives
Business Learning objectives are aligned to Alignment business objectives at many Learning Management levels at TM. Learning Approach and Infrastructure • Partnership between business units, human resources and learning services - corporate & operation level • Mandatory element in business plan • Cr
Slide 13: Leveraging on Open & Distance Learning
LEVERAGING ON OPEN & DISTANCE LEARNING
Slide 14: Open and Distance Learning
OPEN AND DISTANCE LEARNING • Definitions - DL, ODL, E-LEARNING • Transition in Teaching & Learning • ODL Roadmap • Systems & Technology • ODL Programs • Content Development • Implementation Issues
Slide 15: Definitions
DEFINITIONS DISTANCE LEARNING (DL) - a learning process in which the majority of the instruction occurs when student and instructor are not in the same place (geographically separated). Distance Learning may employ self-learning materials print-based, CD, web, audio, video, or computer and internet
Slide 16: Definitions (cont.)
DEFINITIONS (cont.) • Open & Distance Learning (ODL) Open Learning is where programmes are flexible and accessible. It can be a mix of face to face and distance learning. Where distance learning is a little more restrictive kind of open learning
Slide 17: The Paradigm Shift
THE PARADIGM SHIFT TRANSITION FROM INSTRUCTOR-CENTRIC TO LEARNING-CENTRIC MODEL
Slide 18: Traditional Approach
TRADITIONAL APPROACH Learner Learner Learner Instructor Learner Learner Learner
Slide 19: New Paradigm
NEW PARADIGM Instructor Other School and Chat Video conference Library Organizations Electronic Mail Web Site Web Site Online Database Online Database Learner Other Learners and Class Learning Chat E-Mail Chat E-Mail Communities* Resources Web Site World Wide Web (Web) Companies and Company-Based Le
Slide 20: Collaborative Networked Learning Environments
Collaborative Networked Learning Environments Subject Matter Facilitator/ Experts Instructor Distance Learner Other Internet Learners Support Services Virtual Library
Slide 21: Open & Distance Learning Roadmap
OPEN & DISTANCE LEARNING ROADMAP
Slide 22: Open and Distance Learning Roadmap
OPEN AND DISTANCE LEARNING ROADMAP YEAR 2001 2001 2002 2002 2003 2003 2004 2004 2005 2005 FIELD Training Programs COURSE RATIO 10 : 90 20 : 80 35 : 65 50 : 50 60 : 40 ILT : ODL Education Programs COURSE RATIO FOR BLENDED PROGRAM 20 : 80 30 : 70 40 : 60 50 : 50 60 : 40 ILT : ODL ODL Course - COMPLETI
Slide 23: Systems & Technology
SYSTEMS & TECHNOLOGY
Slide 24: E-Learning Infrastructure
E-LEARNING INFRASTRUCTURE LEARNERS , FACILITATOR, DEVELOPER,ADMINISTRATOR E-Learning Web Site e-forum F e-chat INTRA I INTER e-mail R e-card E DVLS W E-Community TLM CAS A TS TTC L Brickfields L Instructors Programs WBT Digital Library & Student & Courses Database Courses Web Conferencing
Slide 25: Support Systems
SUPPORT SYSTEMS • ODL - Training • Training Server - TS • ODL - Education • Campus Administration System- CAS • The Learning Manager - TLM • Digital Library • Integrated Library Mgt. Utilities - ILMU • Digital Video Library System - DVLS
Slide 26: Support Systems
SUPPORT SYSTEMS • CONFERENCING TECHNOLOGY • Video Conferencing - VC • Web Conferencing - WEB-C
Slide 27: Distance Learning Programs
DISTANCE LEARNING PROGRAMS • DIPLOMA PROGRAMS • WEB-BASED TRAINING
Slide 28: Education Programs
EDUCATION PROGRAMS DIP. IN MKTG. STRATEGY & MGT. TOPNZ - ODL(PB) - VC(WSHOP) DIP. IN ELECT ENGR. DIP. IN COMP. SCIENCE (IT) UTM - VC-BLENDED UTM - VC-BLENDED GRAD. DIP. MANAGEMENT DIP. IN MULTIMEDIA TOPNZ - ODL(PB) - VC(WSHOP) UNIMAS - VC/ODL/F2F -BLENDED
Slide 29: Support System: Campus Administration System
SUPPORT SYSTEM FOR EDUCATIONAL PROGRAM CAMPUS ADMINSTRATION SYSTEM • LEARNING MGT. SYSTEM (LMS) FOR EDUCATION PROGRAMS • CAS is use for; – Registration – Program/course setup – Course enrolment/Scheduling – Attendance – Transcript/Grading – Payment Records
Slide 30: Support System: The Learning Manager (TLM)
SUPPORT SYSTEM FOR EDUCATIONAL PROGRAM THE LEARNING MANAGER (TLM) • LEARNING CONTENT MGT. SYSTEM (LCMS) • TLM is used for ; – Course Development – Online Tests – Test items/Q-bank – Progress Tracking – Course Delivery
Slide 31: Support System: Digital Library
SUPPORT SYSTEM FOR EDUCATIONAL PROGRAM DIGITAL LIBRARY =Library as an electronic library =Integrated Library Mgt. Utility (ILMU System - UITM) ØWEBOPAC =Digital Video Library/ CDs Jukebox =Video Streaming =Subscription to MMU Digital Library ØOnline database
Slide 32: ODL - Training
ODL - TRAINING WEB-BASED COURSES - self learning courses accessible via internet PRINT-BASED COURSES - self-learning where print materials were distributed to students WEB-BASED E-SEMINAR - Archived video for seminars available via internet
Slide 33: Support Systems for Training
SUPPORT SYSTEMS FOR TRAINING • E-Learning Hub • LEARNING MGT. SYSTEM (LMS) FOR TRAINING COURSES • WEB-BASED ADMINISTRATION SOFTWARE FOR – COURSE CATALOG – REGISTRATION – PROGRESS TRACKING – TRANSCRIPT/REPORTS
Slide 34: Content
CONTENT CONTENT DEVT. PROJECT INSTRUCTIONAL DESIGN
Slide 35: Content Development
CONTENT DEVELOPMENT • TEAM-BASED APPROACH – TOPNZ MODEL • TEAM MEMBERS – PROJECT MANAGER – INSTRUCTIONAL DESIGNER – CONTENT EXPERT/WRITER – EDITOR – TECHNICAL EDITOR • FOR MULTIMEDIA ELEMENTS • MULTIMEDIA DESIGNERS/PROGRAMMERS • FOLLOW ISO 9001 PROCEDURE
Slide 36: ADDIE Model
ADDIE MODEL CONTENT DEVELOPMENT ANALYSIS ANALYSIS EVALUATION EVALUATION DESIGN DESIGN IMPLEMENTATION DEVELOPMENT DEVELOPMENT IMPLEMENTATION
Slide 37: ADDIE Model
ADDIE MODEL CONTENT DEVELOPMENT ANALYSIS ANALYSIS EVALUATION EVALUATION DESIGN DESIGN IMPLEMENTATION DEVELOPMENT DEVELOPMENT IMPLEMENTATION
Slide 38: Year 2001 Content Development
YEAR 2001 CONTENT DEVELOPMENT PRINT-BASED ODL - 6 DIPLOMA LEVEL COURSES - 6 TRAINING COURSES WEB-BASED - 1 ORIENTATION MODULES (IVD) - 1 NEXT GENERATION NETWORK (NGN COURSE) - 1 DIPLOMA LEVEL COURSES (M’SIAN STUDIES) E-SEMINAR - INFORMATION TECHNOLOGY SEMINAR - NEW TECHNOLOGY SEMINAR
Slide 39: Implementation Issues
IMPLEMENTATION ISSUES
Slide 40: Implementation Issues
IMPLEMENTATION ISSUES • PEOPLE SKILLS – WEB/MULTIMEDIA SKILLS – SYSTEM ADMIN & MAINTENANCE – GRAPHIC DESIGN SKILLS • TRAINING IDENTIFIED & UNDERGOING – INSTRUCTIONAL DESIGN • TO GAIN MORE EXPERIENCE
Slide 41: Implementation Issues
IMPLEMENTATION ISSUES • CULTURAL CHANGE – Teaching & Learning Culture – Start to change now with blended/hybrid model (ILT/VC/WBT/PB/WC) – Pilot first with few courses – Learning must be engaging. – Learners should NOT be left alone (learner’s support)
Slide 42: Implementation Issues
IMPLEMENTATION ISSUES • PROMOTIONAL ISSUES – Ongoing since establishment of ODL taskforce. – Continuous promotion is required to get more people aware and Generate interest. – Marketing & Promotional Activities Process owner
Slide 43: Implementation Issues
IMPLEMENTATION ISSUES • PERCEPTION – ODL IS GOING TO REPLACE ALL CLASSROOM-BASED COURSES • TTC ODL IS PROVIDING MULTIPLE WAYS TO DELIVER LEARNING AND NOT TOTALLY REPLACE ILT. – HYBRID MODEL/ BLENDED MODEL – OPTIMISING USAGE OF TM’s INFRASTRUCTURE • TRAINERS CONCENTRATE ON CONTENT DEVELOPMENT & CONSU
Slide 44: Implementation Issues
IMPLEMENTATION ISSUES • CUSTOMISED CONTENT REQUIRED • EDUCATIONAL PROGRAMS • TRAINING PROGRAMS • CONTENT DEVT. • OBSERVE PROJECT TIMELINE • PART-TIME / FULLTIME INVOLVEMENT • FOLLOW ISO PROCEDURE • FOLLOW DESIGN PRINCIPLES – INCREASE EFFORT / DECREASE INTEREST
Slide 45: Implementation Issues
IMPLEMENTATION ISSUES • WEB-BASED COURSES – TTC TRAINERS SHOULD BE FAMILIAR WITH WBT SO THAT THEY ARE ABLE TO PROVIDE SERVICES & SUPPORT ONCE REQUESTED BY CUSTOMERS. – Global Trends moving toward e-learning for certain programs & courses. – PROVIDE ONLINE SUPPORT/CONTACT ONLINE STUDENTS
Slide 46: Implementation Issues
IMPLEMENTATION ISSUES • UTILISATION OF TECHNOLOGY IN TEACHING – LOW UTILISATION OF TECHNOLOGICAL SUPPORT PROVIDED EXCEPT VC – MAY BE DUE TO “TECHNOLOGICAL SHOCK” OR LACK OF INTEREST/MOTIVATION • MUST BE FAMILIAR WITH THE USE OF TECHNOLOGY IN PROVIDING BETTER LEARNING ENVIRONMENT TO LEARNERS
Slide 47: TM's Learning Portal
To support the Open & Distant Learning direction, TM needed a nationwide infrastructure to address continuous skill development of all employees TM’s Learning Portal – Web portal to learning environment – Enables use of video, audio, and multimedia technologies to enhance learning experience – Integ
Slide 48: Specific Open Distant Learning solutions for TM
We have developed several specific Open Distant Learning solutions to meet TM’s business and learning challenges. Examples of major Open Distant Learning initiatives in TM: – Sales and Marketing – Leadership Development – Information Technology – Management Development – Customer Services – Employee
Slide 49: E-learning portal screenshot
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Slide 50: Distance learning diploma program screenshot
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Slide 51: Campus Administration System screenshot
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Slide 52: The Learning Manager screenshot
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Slide 53: Web-based training screenshot
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Slide 54: Video conferencing screenshot
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Slide 55: Digital Video Library System screenshot
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Slide 56: Multimedia studio screenshot
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Slide 57: Integrated Library Management Utilities screenshot
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Slide 58: Web conferencing screenshot
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Slide 59: About Distance Learning screenshot
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Slide 60: Learning Hub screenshot
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Slide 61: Ensure the skills we build support our business direction
…to ensure the skills that we Business build support our business Alignment direction... Learning Management Learning Approach and Infrastructure
Slide 62: Summary
Business Alignment Summary Learning Management Learning Approach and Infrastructure • Training and learning are at the core of business challenges today. • A successful learning strategy will turn human capital into market value. • Leveraging on Open and Distance Learning can make a difference.
Slide 63: Learning Is Everything! Make It Happen!
Learning Is Everything! Make It Happen!
Slide 64: The Importance of Distance Learning - Thank You
The Importance of Distance Learning Thank You! September, 2001