Slide 1: Temenos Customer Support & Maintenance
Temenos Customer Support & Maintenance Temenos Customer Support provides best in class support services to address needs of every client irrespective of the product they have purchased, tier, domain, lifecycle stage or deployment method. To ensure customers can optimize operational risk and efficien
Slide 2: How we Address your Goals and Challenges?
How we Address your Goals and Challenges? Temenos has identified common challenges being faced by many of our customers & the wider industry, which revolve around 3 core objectives: mitigating risk, lowering total cost of ownership and maximizing investment returns. In an increasingly volatile & dig
Slide 3: Standard Packages
Standard Packages With different SLA levels to let customer choose what they need based on their budget & criticality of the systems they are running. We also offer customers the option of letting Temenos manage their local development / app customization under a single support window using our Non
Slide 4: What Our Solution Covers?
What Our Solution Covers? Standard Support Packages – 3 Tiers Standard (Standard, Premier, Premier Plus) Included for all clients Premier 24/7 helpdesk, incident & SLA management, provided by off-shore shared Premier Plus teams Access to new releases of licensed software Dedicated Support Solu
Slide 5: Features
Features STANDARD SUPPORT Ability for banks to choose the level of service (SLA) they require based on the criticality, complexity & cost of ownership Option for supporting customizations under existing SLA structure Additional services & features applicable based on the package chosen DEDICAT
Slide 6: Benefits
Benefits Multiple types & categories of support packages addressing every customer need ranging from enhanced SLAs, dedicated support, performance & system maintenance, year end support, support of customizations, etc. Clients do not have to invest in building large & permanent application support t
Slide 7: Get in touch
“ Temenos First Level Support service has provided our organization with a great level of flexibility by not only offering us premium level support for our production system but also subject matter resources being made available to assist with key strategic initiatives. The flex model offered with r
Slide 8: TEMENOS
TEMENOS THE BANKING SOFTWARE COMPANY