Gjensidige Forsikring Asa · OSL:GJF
Gjensidige Forsikring Asa — Investor Day (2021)
21 slides from Gjensidige Forsikring Asa's investor day presentation, 2021
Slide 1: Private: Market leadership and beyond
Private Market leadership and beyond René Fløystøl EVP Private
Slide 2: Market leadership and beyond
Private Market leadership and beyond Market leadership and beyond • Stay at the forefront and further improve omni- channel customer communication • Enhance efficiency in claims processes, and continue to focus on damage prevention and sustainable claims handling • Deliver on an ambitious growth age
Slide 3: Ensuring distribution power through an optimal omni-channel model
Ensuring distribution power through an optimal omni-channel model
Slide 4: Enhanced sales efficiency through automation and AI: before calling
Private Market leadership and beyond Enhanced sales efficiency through automation and AI Example: Outbound omni-channel prospecting Before calling 1 Building brand and product awareness through digital pre-marketing, based on analytical CRM Optimised digital marketing1) 21% 7% increased decreased co
Slide 5: Enhanced sales efficiency through automation and AI: when calling
Private Market leadership and beyond Enhanced sales efficiency through automation and AI Example: Outbound omni-channel prospecting When calling 2 Sales reps empowered by AI – automatic leads selection and dialling process Improved1) risk selection and prospecting 40% 26% 36% 2x increased increased
Slide 6: Enhanced sales efficiency through automation and AI: during and after call
Private Market leadership and beyond Enhanced sales efficiency through automation and AI Example: Outbound omni-channel prospecting During the call After customer contact 3 4 Supporting sales reps Adapting the customer journey with analytics and data to increase value New tools for sales reps Indivi
Slide 7: Delivering customer excellence in claims – when it matters most
Delivering customer excellence in claims – when it matters most
Slide 8: Efficient and digital claims reporting
Private and Commercial Providing excellent claims experiences Efficient and digital claims reporting 3 seconds customer confirmation 82% time1) digital reporting of first notice of loss 94/100 on customer satisfaction2) 1) Average time spent on First Notice Of Loss (FNOL) Gjensidige Forsikring ASA 8
Slide 9: Optimal steering to selected vendors with superior market terms
Private and Commercial Providing excellent claims experiences Optimal steering to selected vendors with superior market terms 450 strategic partners >90% frequency claims managed by contracted suppliers Gjensidige Forsikring ASA 9
Slide 10: Effective claims assessment
Private and Commercial Providing excellent claims experiences Effective claims assessment >80% damage assessments by robots1) 1) Share of all digital assessments received from vendor, processed through assessment-robot Gjensidige Forsikring ASA 10
Slide 11: Speedy payment and closure
Private and Commercial Providing excellent claims experiences Speedy payment and closure 96% automatic payment of supplier invoices1) 1.6 seconds world record in travel claims settlement2) 1) Share of automation of all motor-invoices 11 2) From customer sends digital FNOL to received approval (or re
Slide 12: The competition for customer attention is tightening
The competition for customer attention is tightening
Slide 13: Improving omni-channel customer communication
Improving omni-channel customer communication 2 2 N o v e m
Slide 14: Smart offers, personalised webpages, Next Best Action in real time
Private Market leadership and beyond >30% increased sales efficiency1) Smart offers Personalised webpages Next Best Action in real time Streaming events in real time Tracking online journeys Cross functional agile teams Customer satisfaction at the heart of what we do 1) Total sales / sales attribut
Slide 15: Increasing automation and reducing claims handling cost
Increasing automation and reducing claims handling cost 2 2 N o v e m
Slide 16: Continue to digitise and explore new technology
Private and Commercial Providing excellent claims experiences 2025 >70% >90% >50% automated claims digital supplier reduction in claims processing1) selection2) handling costs Continue to digitise Establish data driven Ensure that Explore new operating and explore new procurement sustainability is a
Slide 17: Innovation to solve our customers' everyday problems
Innovation to solve our customers' everyday problems 2 2 N o v e m
Slide 18: Three focus areas for solving our customers' jobs-to-be-done
Private Market leadership and beyond Three focus areas for solving our customers’ jobs-to-be-done At least 10 new services per year Meeting the need for mobility Actively secure homes, in Ease navigation of health solutions of the future connection with both services, and help customers to transacti
Slide 19: We have an ambitious growth agenda, with several initiatives in the pipeline
Private Market leadership and beyond We have an ambitious growth agenda, with several initiatives in the pipeline 12:10 Insured vehicles 12:10 Vehicles Drivers Offers Damage Gjensidige Mobility Home seller insurance Health assistance 24/7 Damage-prevention-as-a-service 19
Slide 20: Key priorities to secure market leadership
Private Market leadership and beyond Key priorities to secure market leadership • Stay at the forefront and further improve omni-channel customer communication • Enhance efficiency in claims processes, and continue to focus on damage prevention and sustainable claims handling • Deliver on an ambitio
Slide 21: Gjensidige
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