Temenos Ag · SIX:TEMN

Temenos — Temenos Regional Forum London 2019

13 slides from Temenos's conference presentation, Jul 4, 2019

  1. Slide 1: Temenos Regional Forum

    TEMENOS REGIONAL FORUM

  2. Slide 2: Temenos Regional Forum London, 4 July 2019

    TEMENOS rs FORUM London -— 4 July 2019 TEMENOS LAAT AAA AT = + >> = + = + BD) = —=—- O) eee He Ree =| [om i ) ee EOCOOOCC IRENE SE | lets teHis a 2aePQere : ‘i as oait_| “

  3. Slide 3: Engaging the customer from marketing through retention

    Engaging the customer from marketing through retention Data Driven customer journeys Core Commercial core systems Internally developed core banking

  4. Slide 4: Open APIs

    The Temenos Infinity – Standalone Open Banking Bank Ecosystem Temenos Infinity 3rd party Open APIs Digital Front Office (DFO) developers Bank APIs APIs Peripheral 3rd party Systems providers Bank’s Back Office Client Runs Software Temenos Runs Software On- premise Client Temenos Cloud Cloud

  5. Slide 5: Temenos Infinity architecture

    Temenos Infinity Mobile Internet Call Centre Branch Agent RM Chat-bot ATM API Presentation Process Integration API layer Watchlist Customer Marketing Single Customer View - CRM Servicing Profitability KYC Real-time Account Money CMS Predictive Engagement Aggregation Mgmt/PFM. Analytics AML Digital D

  6. Slide 6: Temenos Infinity – Journey Manager platform for customer onboarding journeys

    Temenos Infinity – Journey Manager is a platform for building better customer onboarding journeys DESIGN INTEGRATE PROCESS OPTIMIZE & Open UX

  7. Slide 7: Maestro

    Maestro The customer experience development environment, purpose-built for the design of financial customer journeys  Build new, re-usable  Rapid design components or leverage pre- built, drag and drop  Omni-channel experience components  Device preview  Rapid proofs of concept  Develop busine

  8. Slide 8: Transact Manager

    Transact Manager The heart of the Journey Manager platform  Save and Resume  Enable users to start on one channel,  Collaboration between parties then resume elsewhere, with no login  Pass an application between co- or password creation required applicants or provide call center assistance to co

  9. Slide 9: Journey Manager

    Journey Manager A server application that hosts forms, controls interaction with customers, calls on specialized services like identity verification or risk analysis, and exchanges data with back office systems of record.  Single sign-on  Integrated A/B testing  Customize SSO packages using  Com

  10. Slide 10: Journey Analytics

    Journey Analytics Behavioral analytics, focused on identifying abandonment hotspots and enabling data-driven decisions for continuous optimization Comprehensive analytics: Fine-grained filters:  Completions  Time period  Conversion rate  Device distribution  Time to complete  Operating system

  11. Slide 11: Example Acquirer Customer Journey – Unauthenticated User

    Example Acquirer Customer Journey – Unauthenticated User 6 Referral Management 1 2 3 4 5 6 7 8 Channels Underwriting Compliance Prefill Fraud Verification Security FCM eSign

  12. Slide 12: Demo

    DEMO

  13. Slide 13: Thank you

    Thank you temenos.com

Temenos — Temenos Regional Forum London 2019 on 6ix